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“Fantastic location - poor reception”

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Island Views Palm Cove
Adelaide, South Australia
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic location - poor reception”
Reviewed 7 September 2010

I booked two three bedroom apartments for a group of extended family from the UK. This was my fourth trip to the area in 5 years and was really looking forward to a relaxing family holiday in a lovely area where we had been warmly welcomed every time.
However, not at The Boutique Collection. The local staff were ill informed, blase and unhelpful on more than one occasion.
The apartments served their purpose well, but the local staff took the shine off an otherwise pleasant trip.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Designsusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BoutiqueCollection, Manager at Island Views Palm Cove, responded to this review, 7 December 2010
Thank you so much for taking the time to offer your feedback. It is disappointing to hear that your holiday experience was blemished by a Boutique Collection representative. We appreciate the significance of family holidays and are constantly striving to offer our clients an outstanding holiday experience.

Often times we rely on our guest’s comments (good and bad) to ensure that our team is operating with the highest regard for customer service and any challenges can be rectified immediately.

In regards to your comments - please be assured that we have made our front office staff aware of your feedback. Whilst we always do everything we can to accommodate special requests, unfortunately not all special requests can be 100% guaranteed.

We do hope that you will visit the Island Views again… As you know it is truly and amazing property.

Boutique Collection Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wantirna Victoria
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 November 2009

Island Views apartments is a great place to stay. The apartments are huge with large balconies that overlook the ocean All apartments have Ocean Views. We stayed on the top floor (4th) . Just walk across the road and there is the beach
I would highly recommend Island Views to anyone wishing to stay in Palm Cove

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RodCameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Views Palm Cove

Property: Island Views Palm Cove
Address: 79 Williams Esp, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Beach Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #11 of 22 Speciality Lodging in Palm Cove
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Island Views Palm Cove 4.5*
Number of rooms: 11
Official Description (provided by the hotel):
Winner of 2008 Far North Queensland Builders Award! Island Views commands a superb position in the centre of Palm Cove’s leafy Esplanade. Just 16 beautifully designed and styled beachfront apartments make up this Boutique Property. Holiday seekers looking for quality, comfort and total beachfront views will not be disappointed and satisfaction of staying at Palm Cove’s best will be evident. Spread across four floors of luxury, each 3 bedroom holiday apartment is designed to easily switch into a 1 and 2 bedroom configuration if required. Each is fully self contained, with a superbly fitted kitchen including dishwasher and microwave, air conditioning and ceiling fans, and flat screen televisions. Guest facilities include two elevators, secure underground parking, beachfront swimming pool and a inviting sundeck. Imagine sipping a cool drink, settled on one of the generous balconies, looking out over the coconut palms to islands on the Coral Sea . Imagine how long you’d like to stay here! On the Esplanade. On the beach. On your holiday “must do” list! Apartments On entering any of the Island Views apartments, it’s immediately apparent they have been designed with every care and attention. Indeed, the choice of award winning designers Paulene Benko Interiors to oversee the fittings and decor of Island Views was an inspired decision. No amount of quality and attention to detail has been overlooked. The décor theme is best described as modern understated elegance with a subtle crisp feel of the tropics. This enhances the timeless architecture and the subtle colours, evolving into a structure which doesn’t confirm to fashion trends. Island Views is a very unique complex in that every unit has its own individual design theme – a rare aspect indeed for ocean front holiday rental apartments. The feature of each apartment is its large, inviting balcony space. Here, sunloungers and a comfortable, modern dining setting greet the sea breezes. A gourmet barbeque gives the perfect touch for fast and simple tropical cuisine. It’s all designed for living well….outdoors…enjoying the tropics and those beachfront views…. Inside, striking contemporary design with tropical hints continues to set a welcoming and relaxing tone. The large plush beds are set with designer linens, the kitchen cupboards open to reveal quality dining ware, the bathroom towels are soft and enfolding. Each apartment also features a cleverly designed, separate media theater area – watch a DVD or speak to the family! In the spacious bathrooms, a full sized spa bath or tub invites you to unwind and restore. Open the Louvre shutters through to the living area and you can see the sea and palms from the spa bath. At a generous 211 square meters, these are the most spacious and luxurious apartments in Palm Cove. The 3 bedroom apartment dwellings have a master king bedroom with an en suite bathroom, either a spa bath or a relaxing tub bath, and a second and third bedroom with queen and twin beds. A second additional bathroom is directly beside the 2/3 bedrooms. ... more   less 
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