my fiancée and I dined her for new years eve 2013, thought it was a good place to dine as most of the other places in Palm Cove had buffet menus for $100 plus a head. that was our first mistake. sat for over 30 minutes waiting to be asked for drinks with no service asking if we wanted drinks I proceeded to call one of the staff over to say we were ready to order drinks. he took our order and we waited for another 15 minutes or so for our drinks but they never arrived. I went to the bar after watching several staff members going around with plates of foods and drinks asking from table to table if it was their order with the common reply "NO" but I ordered this or I ordered that and watched countless meals go back to the kitchen. I took this as a sign to be more proactive in the least so went to the bar to find out about the drinks and saw our bottle of moscato behind the bar and mentioned that this could be ours and the reply was " yeah we were wondering who ordered that.
the drink came out as I waited at the bar till they bought it to the table. it took them another 30 minutes to come and ask us if we had ordered our meal to which we replied "NO not yet. so they took our order and my fiancée who can only eat gluten free asked what she could eat and was told the pizza could be done GF or the pasta, so she ordered the pasta and I ordered my coconut prawns as an entrée and the reef and beef as the main. another 30-40 minutes went by and no food still. then a staff member came up and said to my fiancée ' I have some bad news we do not have any gluten free pasta would you like the normal pasta' to which I replied ' um no she cant actually eat anything with gluten in it. to which he apologised and asked if she would like to order anything else. which by then she wasn't really keen to order (considering the time we wasted already)but this meant when my food came out I would be the only one eating which kind of was not what our New Years dinner ENGAGEMENT was planned to be.
the meal eventually came out and the time is now 8:45 when we arrived 7pm sharp to catch the fire works at 9. the meal wasn't even that nice upon service and upon looking around many of the customers were not satisfied with their service either with lots of complaints being heard around us. a table of young people in front of me who were there when we got there actually clapped and cheered when one of them got their entrée. upon all the clapping and cheering the young waiter dropped the entrée at the customers feet all over the floor.
we eventually made the fireworks at 9 with me eating my meal as fast as I could to get out of there watching my fiancée who is 5 months pregnant not being able to eat. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. please post this.
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