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Anne I
Warrnambool, Australia

Highly recommended

5.0 of 5 bubblesReviewed 18 May 2019
Superb stay. Fantastic staff who are focused on guest satisfaction. Perfectly situated on the beach close to all cafes and restaurants. Great rooms and three pools catering for families and couples.
Recommend spa also.
Date of stay: May 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this review
Responded 18 May 2019
Dear 529annel,

Thank you very much for your excellent feedback on Tripadvisor following your recent visit to the gorgeous Alamanda Palm Cove.

Guest satisfaction and premium location right on the beach are the perfect ingredients for a relaxing holiday !

We are all looking forward to welcoming you back again in the near future.

Warm regards,

Cedric Lootvoet

Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,290)
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Reviewed 15 May 2019

Stayed there for four nights and got married in their chapel. Couldn't be happier with the way we were treated by staff. Including an unexpected room upgrade. Excellent resort, highly recommend for any occasion.

Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank 89Neel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this reviewResponded 15 May 2019

Dear Guide28769677380,

Thank you very much for your kind words on Tripadvisor following your recent visit to the gorgeous Alamanda Palm Cove.

Once again congratulations for such a special time of your life !

We are all looking forward to welcoming you back again for your anniversary.

Warm regards,

Cedric Lootvoet

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2019

A great place to stay in beautiful Palm Cove at very reasonable rates. Our apartment was spacious and well appointed with everything we could need. The staff are very helpful and friendly, greeting us with a glass of bubbly and making us feel very welcome. We will be back.

Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Mal7374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this reviewResponded 15 May 2019

Dear Quest42543664151,

Thank you very much for your lovely review on TripAdvisor following your recent visit to the magical Alamanda Palm Cove.

We are delighted to read that you are already planning on coming back again !

Warm regards,

Cedric Lootvoet

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2019

A beautiful resort with perfect views, comfortable & well equipped unit, gorgeous pools & gardens and friendly, helpful staff. However, the unit next to us was being renovated and we were woken at 8am everyday with hammering and power tools & endured the noise all day! After 2 complaints to reception staff, one nights' accommodation was deducted. After 3 complaints, they offered to move us, but it was the weekend with no works happening and we were leaving Monday. Even 3 staff complained to us about the constant loud noise. We were told that the unit would not be let after we left until the works were completed. Big deal! Very disappointed that the general manager did not respond to my letter of complaint. It spoiled what could have been a perfect anniversary holiday.

Room tip: Rooms facing the beach have exceptional views
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank melody8882016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this reviewResponded 12 May 2019

Dear melody8882016,
Thank you very much for your feedback on Tripadvisor following your recent visit to the superb Alamanda Palm Cove.

We sincerely apologise for the noise coming from the private unit next to you.

Once again we wish you a very Happy Anniversary and thank you for your lovely words regarding our beautiful resort and its premium location.

Warm regards,

Cedric Lootvoet

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2019 via mobile

From beginning to end, our stay was relaxing, seamless and absolutely perfect. The staff at check in were fantastic and each day we were delighted with how amazing the service was. The room was lovely and clean, well maintained and fully stocked with everything we needed.
I couldn’t recommend this place enough. We will be returning yearly. So close to the waterfront and esplanade and Nunu serve the most spectacular breakfast!

Date of stay: May 2019
Trip type: Travelled as a couple
Thank ShaunaM438
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this reviewResponded 11 May 2019

Dear ShaunaM438,

Thank you very much for your excellent review on TripAdvisor following your recent visit to the magical Alamanda Palm Cove.

We are all very happy to read that your stay with us was relaxing, seamless and absolutely perfect.

We are all looking forward to welcoming you back again for your yearly visit !

Warm regards,

Cedric Lootvoet

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019

Spent 5 nights at the beautiful Alamanda Palm Cove. This was a wonderful experience from start to finish. Cedric (the Guest Relations Manager made us all feel so very welcome on arrival. The glasses of sparkling wine were a very nice welcoming touch. Another really nice touch was when Cedric discovered that is was my granddaughter's 4th birthday he presented her with a gift of a lovely teddy bear which she did not let out of her sight during our stay.
We stayed in a wonderful 3 bedroom apartment overlooking the beautiful gardens and 2 of the 3 pools. The apartment was beautifully serviced each day. We enjoyed breakfast each morning in the beachfront restaurant where the views, food and service were amazing.
We will definitely return to this beautiful hotel with its wonderful gardens, pools, unrestricted access to the beachfront and super friendly, helpful and welcoming staff.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank xbrown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
555cedricl, Guest Relations Manager at Alamanda Palm Cove By Lancemore, responded to this reviewResponded 10 May 2019

Dear xbrown,

Thank you very much for your kind words on Tripadvisor following your recent 5 nights visit to the amazing Alamanda Palm Cove.

Once again a very happy 4th birthday to your gorgeous granddaughter !

The team and I know it will not be long before you come back again.

Warm regards,

Cedric Lootvoet

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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