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“Relaxing Weekend”

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The Reef House Palm Cove - MGallery Collection
Ranked #4 of 8 Hotels in Palm Cove
Certificate of Excellence
Reviewed 20 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Coralie G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

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718 - 724 of 828 reviews

Reviewed 20 November 2013

Beautiful hotel but needs some serious maintenance. Bathroom leaked slightly & there are signs of rust & corrosion. The service was good, the food lovely & the hotel is perfectly situated. Reef House need to update their maintenance budget




  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Dear Guest,

I know it has been a while since your stay with us however I just wanted to thank you for staying with us and for sharing your feedback. Take care and we hope to see you back at the Reef House again in the near future,
Best regards,

Wayne Harris

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Reviewed 19 November 2013

We just enjoyed a lovely week at the Reef House. The resort is in a great location right across from the beach, and is extremely comfortable (although looking a little bit old these days), but the one thing that was a real standout were the staff. Everybody we dealt with at the front desk and the (yummy) restaurant were impeccably polite and friendly at all time. Recommended.

Room Tip: We weren't able to use our spa credit on this trip and the spa staff seemed pretty inflexible wh...
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Dear Peter D,

I know it has been a while since your stay with us however I just wanted to thank you for staying with us and for sharing your feedback. Take care and we hope to see you back at the Reef House again in the near future,
Best regards,

Wayne Harris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013 via mobile

We loved the reef house!
Booking via emails was so easy. They got back to me do quickly and provided me with good information. We got the stay 4 pay 3 deal with a 2 bedroom apartment. It made it very reasonable in price. About $420 a night which was shared between 2 couples ($210 for each couple)
When we arrived we were blown away as our 2 bedroom apartment had an outdoor spa, a huge deck and our own private pool!!
The staff were just lovely from the moment we arrived. All the staff are friendly and helpful. The breakfast staff are always smiling and helpful also. The lady who cleaned our room was very nice too.
We had breakfast included, which is a fabulous continental, also has a few hot options every day such as eggs and mushrooms. All the bread is baked freshly, and is do tasty! Breakfast is overlooking the beach, so relaxing!
The apartment was massive with a full kitchen. The beds were comfy and we had 2 huge bathrooms with 3 shower heads in each! We also had a third toilet.
There was no charge for the cot for our friends child either. Each room in the apartment had its own fans and seperate air cons. The apartment is kid safe with a gate into the deck area.
There are shared paid laundry facilities for guests, which were good to use and only $3 a turn.
There were 2 other pools apart from our private pool, 1 salt water and 1 normal heated.
The hotel has just been done up and it is very new and clean. All the furniture is brand new.
The location is right in the middle of the Main Street in palm cove, easy to walking distance to all the best resteraunts!
We enjoyed hiring the bikes for free and riding them along the street. Our friends we travelled with had a baby, so this apartment was perfect as we could hang out and au bake on the deck and swim in the pool while the baby was sleeping inside whilst still being able to hear him. The apartment can actually open up to a 4 bedroom suite if you need.
We will be back next year! We could not speak more highly of the reef house and the staff!

  • Stayed: November 2013
    • Value
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    • Cleanliness
    • Service
Thank beachgirlfromaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Dear beachgirlfromaus,

I know it has been a while since your stay with us however I just wanted to thank you for staying with us and for sharing your feedback. Take care and we hope to see you back at the Reef House again in the near future,
Best regards,

Wayne Harris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 125Penny
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Dianne S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Toowoomba, Australia
Reviewed 6 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded 27 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#4 Spa Hotel in Palm Cove
#5 Family Hotel in Palm Cove
Price Range: £118 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 67
Official Description (provided by the hotel):
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel

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