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“A nice place to stay close to the beach”

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The Reef Retreat Palm Cove
Ranked #2 of 11 Hotels in Palm Cove
Certificate of Excellence
San Francisco, California
Level 6 Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A nice place to stay close to the beach”
Reviewed 15 June 2014

This is an excellent place to stay while in Palm Cove. It is NOT a hotel. This is an apt like facility. They only clean the room and change linnen every 5 days. Hence know this before booking. The rooms are large and clean. The pool is delightful and the Staff are very friendly and helpful. They will help you book your tours and give you the straight scoop on which are the best tour companies and arrange everything for you. It is about a block from the beach, but the rates are better because of it and it is wonderful to get out and walk to the beach and the village.

An great place to rest and relax and enjoy a vacation and go see the Great Barrier Reef

  • Stayed May 2014, travelled solo
    • Value
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Helpful?
Thank Munro1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner / Managers at The Reef Retreat Palm Cove, responded to this review, 17 June 2014
Thank you for your review Munro1954, it is good to hear that you enjoyed your stay in a studio apartment at Reef Retreat. As you point out the Reef Retreat ( like most other properties in Palm Cove) is an apartment style property as highlighted in all our advertising and marketing. When staying for 4 nights or less as you did a service is not included however guests can change towels free of charge or choose to include a daily service in the room rate for a nominal fee. Rather than opt for a weekly service schedule like most other apartment style properties at Reef Retreat when guests stay for 5 nights housekeeping fully service the apartment on the third day. Housekeeping information is available on our website on the FAQ page.
We are pleased that you enjoyed the pool area, it is a lovely spot.
Many thanks for staying and for sharing your experience.
Clive & Mary
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564 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Brisbane, Australia
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 June 2014 via mobile

My wife and I found it a nice relaxing place to spend our week exploring Cairns and the surrounding areas. The room was comfortable and we slept well each night. There is an open area outside that is under cover with lounges and an nice BBQ area that we used one night. The laundry which consists of a washing machine and dryer was very useful and easy to use. The management was helpful the whole time we stayed here, always friendly and happy to chat. The only thing they could not do was control the weather as it rained most of the time we were here. So we did not go to the reef, but we had seen it before so no great loss. It is in easy walking distance to the beach and all the restaurants in the area. It is a nice place to relax and feel like you are on holidays.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 17 June 2014
Thank you for sharing your experience Peter L, we are glad that you had a comfortable stay at Reef Retreat and were able to have a good explore of the region. We have had a strange weather pattern over the past month or so, with rainy days on and off, very strange and not usual at all, looking good today though so fingers crossed things are back on track weather wise.
Clive & Mary
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Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 June 2014 via mobile

This resort is amazing! Firstly a big thanks to owners Clive and Mary for accommodating an early check in for us as our flight from Perth arrived very early! They also enabled us to have a late check out, which made our day much easier. Big thanks!

Clive, Mary and Gerry were very honest and helpful when it came to booking our tours. Gerry was able to tell us what day the weather looked the nicest and she organised our booking with a highly recommended company. All of our tours were booked through reception who ensured we always got the best available price.

The rooms and facilities at the resort are impeccably clean and modern throughout. We had a second floor studio overlooking the pool and it was lovely to sit on the balcony and watch the lights dancing around the trees at night. As other reviewers have noted, it's like being in your own little treehouse! Perfect accommodation, perfect location, perfect hosts and staff, I have nothing negative to say and will be recommending to everyone I talk to!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Breanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 17 June 2014
Many thanks Breanna H for your review, we do our best to assist with early/late check ins when we can and are glad that we were able to arrange for you, we really appreciate your thanks.
Thank you for staying and for your kind comments.

Clive & Mary
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Northcote, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014 via mobile

Stayed here with family this month and was pleasantly surprised with the feel of the place. It was like being on our own little island, quiet, private and truly beautiful to look at. The undercover decked area with communal BBQ was my favourite place to sit in the evenings with background music and fascinating lighting effects. The managers were more than willing to help with a porta cot and high chair for my 8 month old son saving on luggage fees! The pool and spa area are also lovely to sit by and relax. The room we stayed in was clean, well furnished and fully equipt for staying in and cooking. I would highly recommend anyone looking to stay in Palm Cove check this place out.

Stayed May 2014, travelled with family
Helpful?
1 Thank Rhiannon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 2 June 2014
We appreciate your feedback Rhiannon L, the deck area does take on a special feel after dark, so glad you enjoyed.

Clive & Mary
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2014

Very clean and quite. great pool at night with laser lights and a large BBQ area the managers Clive and Mary where very helpful this is a very friendly place to stay and relax. Just a short walk to some of the best restaurants in cairns

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 2 June 2014
Thank you for posting your review Stephen W, we are pleased that you enjoyed your recent stay and look forward to welcoming you back.
Clive & Mary
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Kingman, Arizona
Level 6 Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 May 2014

Absolutely no complaints about this rental. Had a couple issues (electrical breaker flipped and washing machine was acting weird) during our two week stay, and the property manager was extremely quick to help. It's about a one minute walk from the beach. Quiet location. It felt like we were staying in a tree house with all of the trees below us (we were on the third floor).

Room Tip: Stay up on the third floor and you will feel like tarzan!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 27 May 2014
So pleased that you enjoyed your stay in the tree tops Dean C, and relieved you managed to resist any Tarzan swings! It is a lovely spot to relax and watch the birds.
Thank you for staying and for your review.

Clive & Mary
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Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

We stayed at the Reef Retreat at the end of a 4 week holiday in Australia to celebrate our 40th wedding anniversary. Last is certainly not least when it comes to this accommodation. We asked for a room on a higher level as recommended by other guests who have posted reviews, and you certainly feel as though you are eating in the rain forest. You also get a little more privacy. The rooms are well equipped and clean and the gardens are an absolute sanctuary. Other reviews say it all. Clive and Mary have a wealth of knowledge of the surrounding area which they are happy to share. We were glad to have their advice particularly in choosing between the many tours to the Great Barrier Reef. It was spot on!
We were just leaving the resort at the time of the recent cyclone and Clive went out of his way to check our flights through one of his contacts. It was a difficult 24 hours and it is a pity that some of the guests at that time, chose to leave negative reviews. We can only speak as we find and we found this to be a 'little gem'. We hope it will not be too long before we come back.
Thank you both for a wonderful time
Brian & Rosemary H.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank BrianH0414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, 26 May 2014
Our thanks Brain & Rosemary H for sharing your positive experience at Reef Retreat and for choosing us as your last stop in Australia while on your special 40th Anniversary holiday. We were very happy to be of assistance. Wishing you many more happy anniversaries and hoping to welcome you back in the not too distant future.

Clive & Mary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Retreat Palm Cove

Property: The Reef Retreat Palm Cove
Address: 10 - 14 Harpa St, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Palm Cove
#2 Romantic Hotel in Palm Cove
#2 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Reef Retreat Palm Cove 4*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled in a peaceful rainforest setting, amongst the majestic paperbark trees you will find THE REEF RETREAT, Palm Cove. Just a 30 second stroll, 50 meters to idyllic Palm Cove beach and restaurants. Palm Cove is the jewel of Cairns Northern Beaches, a unique, quiet and relaxing village by the sea where centuries old "paperbark" Melaleuca trees line the casual Esplanade. Just a 25 minute drive north of the Cairns International Airport. The Reef Retreat in Palm Cove is a low rise four-star boutique suite style resort set amongst a lush rainforest setting of palms and majestic Melaleuca paperbark trees offering a choice of accommodation from studios, spa suites, 1 Bedroom Suites, 2 and 3 bedroom Apartment. Every room is lovingly laid out and designed to give you all the comforts of home complete with bedroom, bathroom, living area TV/DVD Player, Ipod docks, kitchenette with stovetop and micro-wave, FREE Cable TV, FREE WIFI and spacious private balconies, with views of the pool, lush tropical gardens and the lush green mountains. The Apartment is fully self-contained with laundry facilities. The Resort offers complimentary barbeque and entertainment area for guest use and is licensed to sell Beer, Wine & Spirits for consumption on site. There is a heated salt-water pool and Spa Pool presenting an idyllic Billabong scene, FREE undercover car parking, FREE WIFI and on site guest internet station, Guest Laundry and tour desk services all within a secluded, lush rainforest setting. Reef Retreat can offer you all the personalized, home-style service and facilities that you need for a truly memorable Australian holiday. Ideal holiday getaway for couples and families ... more   less 
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Also Known As:
The Reef Retreat Hotel Palm Cove

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