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“Needs a refurb but staff are great”

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Hotel Grand Chancellor Palm Cove
Ranked #8 of 8 Hotels in Palm Cove
Reviewed 12 December 2013 via mobile

We stayed in a one bedroom suite for 7 nights with breakfast included. I didn't do a lot of research before we booked. Saw somewhere it was a 4 star rated hotel and assumed it would be of a pretty high standard.

The room itself was quite large but clearly needed a bit of a refurb. Old light shades, dusty aircon vents, needs a coat of paint. It was cleaned really well each day though with plenty of clean towels.

One side of our room overlooked lawn and was pretty and peaceful. There were lots of birds and wallabies. The main room entrance overlooked the car park and sort of reminded me of those highway motels where you park outside your door.

The staff are all lovely, very helpful and professional. Couldn't fault them. The meals and drinks were also of a pretty high standard.

We were there the day the hotel changed ownership and it was clear it had been unloved for a while. The swimining pool really needs a renovation. The pebbles have come off in places and there was a lot of algae On the floor of the main pool. The robotic pool cleaner just stirred it up from the bottom. What it really needs is a thorough scrub or makeover. It's not really how it was pictured online.

If this hotel had a room refurb and a new pool it would be great.

Stayed: December 2013, travelled with family
Thank Brakes80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 20 January 2014

Dear Brakes80,

Thank you for sharing your feedback on your recent stay - and welcome! You were one of the first guests to experience Hotel Grand Chancellor Palm Cove since the change of ownership.

I am thrilled that you were happy with the quality of the food and beverage, and the service our staff provided. Our staff take great pride in their work and it is great to see that reflected in our guests comments. I will be sure to pass on your praise and commend them.

You will also be pleased to know that one of the first tasks since the change of ownership is to put in place a scheduled maintenance plan in order to improve the Hotels amenities.

Thank you once again; I do hope that you return to the hotel for another stay in the near future.

Best regards,

Krishna Ramadugu

Hotel Manager

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400 - 406 of 438 reviews

Reviewed 6 December 2013

We stayed at the Novotel Palm Cove about 12 months ago and had a great time for the night we were there. We were upgraded upon arrival and our room was comfortable and clean. The cocktails were amazing and we thoroughly enjoyed the buffet selection on offer for breakfast. An easy stroll to local restaurants. We would have no hesitation staying again.

  • Stayed: January 2013, travelled as a couple
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Thank BCleary02
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Reviewed 1 week ago via mobile
Google Translation

Stayed: October 2017, travelled as a couple
Thank romanb560
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HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 2 days ago

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Reviewed 1 week ago
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Room Tip: prenez une chambre rez de chaussée vue sur le jardin
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  • Stayed: October 2017, travelled with friends
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Thank patrick562
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HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 2 days ago

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Reviewed 3 weeks ago
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Room Tip: coge habitación en la zona de recepcion y planta baja.
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  • Stayed: August 2017, travelled as a couple
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Thank esiles2016
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HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 2 weeks ago

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Reviewed 4 weeks ago via mobile
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Stayed: September 2017, travelled as a couple
Thank Federica Frangi... D
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HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 4 weeks ago

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Reviewed 12 September 2017
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Room Tip: Prendete una camera appartata e non lato piscina
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  • Stayed: August 2017, travelled as a couple
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Thank Andrea P
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HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this reviewResponded 12 September 2017

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Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Price Range: £67 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel

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