You were not alone "Katsmeow". We are seasoned, well heeled travelers and got the same treatment. Our check in was peppered with delays, visible irritation from the reception desk and poor management (if any).
On the plus side...You can't deny the great location. Very convenient. Rooms are good; nice looking facility (although getting a bit shabby around the edges) and great looking pool. Never got in it. Completely dominated by kiddies and the accompanying noise. Two big negatives....The staff is way off their game (as in, negligent, mentally absent, ill trained or just plain rude) and while you want the views of the upper floors, its a shock to have to manage your baggage up them. If you have no lifts, where are the porters?
You are just left expecting more from this kind of facility.
Next time...we'll be going to The Reef House.More
- Free Parking