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“Outrigger Rudeness”

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Peppers Beach Club & Spa
Ranked #4 of 11 Hotels in Palm Cove
Certificate of Excellence
A TripAdvisor Member
“Outrigger Rudeness”
Reviewed 23 March 2006

Cyclone Larry, a Category 5 Cyclone hit nearby Cairns. We had already booked and paid for accommodation at the Outriger and wanted to see if the hotel and surrounding amenities were in working order,and if not when they might be. We had been told that Palm Cove had been effected by fallen trees, no electricity, and that supermarkets did not have full supply. The reservation lady was extremely rude and very unhelpful. It was like she did not want us to stay. I telephoned nearby hotels Angsana and also Novotel for their advice as to the area of Palm Cove and they were extremely helpful. They told me the honest truth about the area and were so friendly and lovely. Offered us a cheap rate if we wanted to stay. If you want a friendly holiday and want to be looked after book into Angsana or Novotel.

  • Stayed March 2006
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    • Cleanliness
    • Service
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 March 2006

I hope you'll love this hotel as much as my fiancee and I did!!! We stayed there for 4 nights in August 2005 during a trip for a friend's wedding. This was our first trip to Australia, and to Palm Cove, and we enjoyed every minute of our stay at this resort.

The lagoon pool-truly cannot be described (see our photo)...it was gorgeous and the pool bar was an excellent place to lounge around!

Restaurants-there is a good variety and all are 5-star quality, with amazing decor and views. Every meal we had away from the resort was disappointing, although we never made it to the restaurant at Sebel Reef House which we heard many good things about, too.

Rooms-we stayed in a Deluxe Lagoon Spa Room (found out about it through the hotel as it was not on their website) which is a much larger version of the lagoon spa room with shutter-style doors to separate the bedroom from a nice living area with wetbar/fridge/laundry. The view was not over-looking the ocean, but we loved the decor and amenities. Also the bed was very comfortable (and we are pretty picky about linens) and glass shower was roomy with great water pressure.

There really aren't any negative things I can say about this place as we loved our experience in Palm Cove. The only thing that we could have wished for would have been a better beach, so if you are willing to spend the money, then the GBR islands are really the only way top this one. The spectacular view of Double Island and the palm trees lining the Esplanade were lovely, but we did end up spending more time at the beachy lagoon pool at the Outrigger than at the ocean.

  • Stayed August 2005
    • Value
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8 Thank stephnpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sacramento, california
Level 4 Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 2 March 2006

I was very nervous booking this hotel as it was pricey and the reviews seemed mixed to me, but I must say it was FABULOUS!!!!! We stayed for 5 days at the end of February in an ocean view suite with our two children. The room was HUGE - the biggest most up-to-date room I've stayed in with two of everything (bath (w/ shower), bed, TVs, DVDs, family rm)...it also had a nice kitchen, dining room and great laundry room. The view was amazing and I would not recommend staying w/o the ocean front room b/c you can sleep with the ocean at your door (actually across a sidewalk). Our two balconies had a lovely jacuzzi tub. I was worried that the lagoon pool would be dirty or fake and unappealing, but it was fantasitic, warm and the whole family loved it. The only lacking thing at this hotel was the poor, slow and intrusive maid service. The room was not immaculate, but it really is the tropics, so some sand and ants to be expected. This location is ideal for adventures - Great Barrier Reef, Rainforests, Crocodile farm (a must!). Palm Cove itself was a little sleepier than I expected and fewer families and children than the reviews said, but it was the perfect getaway. I would definitely go again, probably in the Australian winter, so we could enjoy the beaches w/o the "stingers".

8 Thank frequent_fam_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri, Malaysia
Level 6 Contributor
163 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 12 February 2006

Stayed at the Outrigger for a few days to celebrate our wedding anniversary in late December. We were very happy on the whole - the rooms may not be very big but they are very comfortable and nicely decorated - we were very happy. The bathroom was very nicely designed and the balcony with spa (ie jacuzzi bath) was huge. The lagoon pool was great -very important since it was jelly fish season so no sea swimming. Yes, there are quite a few kids but there is also another pool which is a bit quieter. The other pool was called the Tranquility or Serenity Pool but despite the name that doesn't mean that children aren't actually allowed, which is a shame. It might be a good idea to make that one child-free since the main pool is more geared towards families. The service was fine but our only complaint was the limited times for eating. The pool side menu was not available late afternoon and at that time it was too early for dinner. Dinner ends around 9.30 and we were caught out when we wanted to eat around 10.00. Most restaurants in Palm Cove were closing then and we had to order room service which was also operating on a very minimal menu after 10.00 pm. The four restaurants in front of the hotel are not actually part of the hotel, only one of them. Nunu was very good, as was Vivo (further down the main street). The restaurant at the Angsana is nice - the only one right on the beach as there is no road in between but the food is not quite as good as Nunu.
I would definitely recommend a stay at the Outrigger as it is a really good price for the quality you get.

  • Stayed December 2005
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5 Thank traveller1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 6 February 2006

We booked into a Lagoon Spa room and had a really good time. A few tips re this hotel:

The room itself was relatively small but didn't make a difference given we were beside the pool the whole time.

The resort pool is very 'child friendly' so as a couple without kids we found that we were out run by families - not that it really mattered to us but I'm sure some people are sensitive about that. The only gripe I had was having beer served in plastic cups beside the pool - we weren't even swimming at the time !!!

The spa on our balcony was amazing - perfect for a post beach/pool swim. Very clean room, great bathroom, clean and the staff were always on hand if you needed anything.

The restaurants out the front (four to choose from) are pretty good - except for the Thai - terrible customer service - the worse that I had experienced in a very long time.

Be aware that you can get any type of weather at Palm Springs - I mean it is the tropics !! Just be aware for four seasons in one day.

  • Stayed August 2005
    • Value
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    • Cleanliness
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9 Thank Sydneyite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppers Beach Club & Spa

Property: Peppers Beach Club & Spa
Address: 123 Williams Esp, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Palm Cove
#3 Spa Hotel in Palm Cove
#3 On the Beach Hotel in Palm Cove
#4 Luxury Hotel in Palm Cove
#4 Family Hotel in Palm Cove
#8 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Peppers Beach Club & Spa 5*
Number of rooms: 210
Official Description (provided by the hotel):
Peppers Beach Club & Spa is set in the heart of charming Palm Cove village in Tropical North Queensland offering the perfect place to indulge in tropical relaxation. This idyllic intimate beachfront destination is situated at the start of the beautiful coastal drive to Port Douglas and majestic Daintree Rainforest and only 20 minutes from Cairns airport. The resort offers a range of accommodation, from elegant suites and spa rooms, to one and two bedroom penthouses with private rooftop terraces, BBQs and a plunge pool or jacuzzi. Each suite has a fully equipped kitchen and laundrette and takes full advantage of its surroundings with views to the ocean, pools, gardens or mountain ranges beyond. All rooms are serviced daily and offer guests free WIFI (up to 500MB), free movies, TV, FOXTEL, in-room safe, fridge, minibar and tea and coffee facilities. Our Serenity Wing has a selection of suites offering entertainment areas with gas barbecues on the balcony and a private rainforest pool. To achieve total relaxation you won't ever need to leave Peppers Beach Club & Spa. The beach lagoon takes pride of place, gently lapping against a white sandy beach surrounded by swaying palm trees. Swim up to the pool bar or dine overlooking the Coral Sea. Other diversions include tennis, lap pool, gymnasium, boutique shopping and the Salt Beauty & Spa, with its signature massages, revitalising facial treatments and soothing body treatments. Lime & Pepper Restaurant offers a combination of eccentric cuisine incorporating distinct flavours of the tropics utilising a variety of local produce. The visual appeal of the chef's creations complements Lime & Pepper's unique beachside location and uninterrupted views of stunning Palm Cove. The restaurant is open seven days for breakfast, lunch and dinner. On the Rocks Cafe Pool Bar is open daily for in-house guests (seasonal & weather dependant). Venture outside of the resort and will find yourself in the heart of Palm Cove. There's something for everyone, with an abundance of activities ranging from reef tours, scuba diving and deep sea fishing adventures to white water rafting, evening dinner cruises and rainforest walks. Embark on a day trip into Cairns or explore the wonders of the Daintree, Mossman Gorge and Cape Tribulation. Ride the famous Scenic Railway train to Kuranda or visit Tjapukai Aboriginal Cultural Park. The resort is perfect for a memorable romantic interlude or second honeymoon, family hideaway, wedding, birthday or a well deserved break from the rigours of modern life. Important information: Sunday 11 June 2017 - Cairns Airport IRONMAN Asia-Pacific Championship Cairns – will involve changed traffic conditions. The Captain Cook Highway between the Cairns Airport and Port Douglas will be closed from 5.30am until 5.30pm due to the annual Cairns Airport Ironman Asia Pacific Championship. For more information visit cairnsadventurefestival com au. ... more   less 
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Also Known As:
Peppers Beach Club Hotel Palm Cove
Peppers Beach Club And Spa
Peppers Beach Hotel
Peppers Beach Resort

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