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“Absolutley fine !”

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Paradise On The Beach Resort Palm Cove
Ranked #2 of 12 Hotels in Palm Cove
Certificate of Excellence
Devizes, United Kingdom
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Absolutley fine !”
Reviewed 15 April 2012

We stayed here in March and were very pleased with our rooms. They were very clean , comfortable,everything was explained when we arrived. The pool was accessed by the rear of the room and was very clean and quiet.

There is a trip/tour booking facility at the front of the resort with very helpful staff. If you have done your research m trip advisor before you go then you will know what you want and can book all in one place, especially taking into account what the weather will be like.

  • Stayed March 2012, travelled with friends
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Helpful?
2 Thank Jamiegift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripilty, General Manager at Paradise On The Beach Resort Palm Cove, responded to this review, 16 April 2012
Thank you for your nice words - yes I fully agree about the booking your tours - when I travel I always leave it until I get to my destination to book - that way I don't spend hundreds of dollars on a trip which may be inappropriate when I get there. You need to view the whole range of what is available and factor in weather etc.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (109)
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English first
Kenai, Alaska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 March 2012

I wanted to take the time and thank you and your wonderful staff for our amazing time during our stay 13-16 March. Our room was a 1 bedroom corner unit, the rooms exceeded our expectations and was absolutely perfect and clean. Everything looked just like the website showed. Our only regrest is, that we wish we could of stayed a lot longer. Unfortunately, Cairns was the last leg of our trip. It was definetly worth it. It beats the 15 degrees and snow that we have here in Alaska, USA.

Thank you again for such a wonderful experience!

Sincerely,
C. Johnson
Alaska, U.S.A.

Room Tip: Book a corner room, it's quiet!
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  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank Christine_AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripilty, Manager at Paradise On The Beach Resort Palm Cove, responded to this review, 23 March 2012
Thank you for your nice words - we are happy that we have pleased you.
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Cairns, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 January 2012

I have just learned a huge lesson - NEVER book accomodation without checking the reviews on Tripadvisor first! Firstly, the pictures on the website for Paradise on the Beach are very deceiving and misleading to say the least. What you see is certainly not what you get. As other reviewers have posted, we booked a "beachfront studio", walked in the room and were looking at a brick wall. The web pictures indicate you will have a large glass door looking out to the ocean front - not so! To see the ocean we had to go out onto a very small side patio through a small glass door, if you looked straight toward the ocean there was a very dirty tin roof right in front of the handrail, so you had to look to the left, but only just otherwise you were lookingat the rooms of the resort next door. The door frame leading to the patio was so dirty it obviously had not been cleaned for some time and you couldn't lean on the handrail for thick dust. The room itself had a very unpleasant musty smell which we thought might go once aired a bit but it never did, the bathroom (even though described as "luxury" on the website which is so not true) is very small with very little room on the bench top, a tiny bathtub with an old shower head over it which kept falling towards the wall so was difficult to have a shower. There was "body" hair on the bathroom floor, head hair stuck to the side of the bath and a few dead bugs in the bath. The floor throughout the whole unit felt dirty so we kept our shoes on at all times. Overall to me, it looked as though possibly this unit hadn't been used recently and then it wasn't swept out or wiped down in anyway before we got there. If that's not the case and it had been used just prior to us, then the cleaning staff are not doing their job properly. Perhaps the owners should be doing spot checks more often. Upon arrival at reception, the owner (Jan) appeared cool and unfriendly which is not a nice way to be greeted - it was very unwelcoming. I know I will probably cop a backlash from the owners because I didn't complain while we were there, but sometimes when you've worked hard all week and you're just so looking forward to this little getaway for the weekend (which we treat ourselves to only once a year at this time for our birthdays), the last thing you want is to get all worked up and face any sort of confrontation when really, we should have just got what we paid for in the first place and what the web pictures indicated we would get. We paid $185 which is so overpriced once you see it, and, the money was taken from my credit card the day I booked it directly with the owner (5 days prior to our stay) which I thought was a little rude as most places take your card details for security only and then you're not charged until check out. Another reason I didn't say anything while we were there was because I felt by the greeting first received by Jan, that any sort of complaints would probably not be looked upon favourably. Another reviewers comments have confirmed that for me. To say something positive about this place, the bed linen was nice and the pool area was nice and quiet. A suggestion to the owners - hop in the pool, go under the waterfall coming off the spa above and look up, there is a long crack which looks as though the spa floor is cracking and could come down at any moment - it looked very dangerous. We couldn't get the spa to work either, we pressed the button a few times but it wouldn't come on. So to anyone reading this, please take mine and the many other negative comments seriously and do not stay at this resort - you will be wasting your hard earned money.

  • Stayed January 2012, travelled as a couple
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Helpful?
9 Thank 2wishin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 January 2012

We stayed here for 4 days as part of our honeymoon trip. We had what should have been a lovely room at the front overlooking the ocean, but, the room was filthy! After showering & walking barefoot around the room for just a few mins our feet were black! We are forgiving by nature and appreciate that cleaners are only human & may have just forgotten to wash the floor, but, instead of receiving an apology, and a solution, by offering us an assurance that a cleaner would be sent to the room ...we were met by rudeness & a shrug of the shoulders from a lady in reception who couldn't care less....I told her we were on our honeymoon & she didn't even answer! She told us that there weren't any cleaners on duty until the day after tomorrow & that she couldn't do anything, then added that we would just have to 'get on with it!' The management need to teach their staff good customer relations...a situation like ours can be totally diffused by a smile and an apology. If we had been met by some empathy, a smile, & some basic good manners, I would not be writing this now. We left feeing that we had been duped & that they just didn't care what we thought. We love Australia & also love Aussies, finding them warm & friendly & with a great sense of 'fair play', so this encounter was a bit of a suprise.

  • Stayed February 2011, travelled as a couple
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Helpful?
6 Thank Mollie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripilty, General Manager at Paradise On The Beach Resort Palm Cove, responded to this review, 30 January 2012
Hi Mollie, thank you for your comments. I take on board what you write, however I have no recollection of this incident, although on the dates you quote it occurred some 11 months ago. I do point out that February is our worst time of the year with Cyclones howling in on us and we generally have few staying with us at that time and in fact February last year was when we got belted by Yasi. It would have been helpful if you had requested to see me at the time, and perhaps I could have done something to make your stay more pleasant.
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London
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 November 2011

Palm Cove is one of our favourite places and Paradise on the Beach is well positioned on the front.

We were a bit worried when we arrived to see the Apres Bar now fronting the resort and were pleased to find our room a 1 bedroom apartment was at the rear well away from any possible noise. The room was spacious and simple.

When we stayed there the pool area was very un-crowded and we always had a lounger with no towel race.

It is very close to a number of restaurants so no cooking is necessary but it was good to have our own kitchen and there is a little supermarket close by.

  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank culverwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 October 2011

This was our second visit to this establishment and once again we have come away relaxed and refreshed from a week in Paradise. Our room was cleaned every day (except Sunday, as per the norm) with bed linen changed once and fresh towels when required. The location is so convenient- beach across the road, and central to many restaurants from inexpensive to haute cuisine. Supermarket is either opposite or a short walk further down road if preferred, where both have most essential items. We were not interested in catering meals but used them for minor items and food.

All the restaurants we visited were good - some better than others but no complaints. This year seemed busier with more tourists, particularly Europeans. Great to have them down under! Staff at Paradise were friendly and complimented the general atmosphere of the whole town.

We will definitely come back when next we visit the Cove!

Room Tip: Most rooms look onto the pool area. Noisy garbage trucks seem to visit the laneway every day but at...
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  • Stayed September 2011, travelled with friends
    • Value
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Helpful?
Thank statschap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripilty, Manager at Paradise On The Beach Resort Palm Cove, responded to this review, 9 October 2011
Thanks you for your kind words -it makes us happy to know that another guest has enjoyed his stay here.
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Hilversum, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2011

We liked the design and it was clean and tidy.
The ladies at the desk were really friendly and helpful.
We loved Palm Cove and the calm and beauty of it. Fantastic beaches, clean and just a few meters away from the resort. You only had to cross the street.

It was a pity our rooms were located in the part next to the restaurants and shops on the left hand side of the resort, which meant that we heard quite a lot of noise coming from cars and trucks/lorries driving up the ally next to the hotel, delivering to the businesses there. Also, the kitchen equipment left to be desired. Very basic.

Apart from that, it was lovely.

  • Stayed September 2011, travelled with family
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Helpful?
1 Thank Helena061010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripilty, Manager at Paradise On The Beach Resort Palm Cove, responded to this review, 17 September 2011
Thank you for your comments - I have to agree about the trucks. Although most of the drivers are fairly considerate and endeavour to minimise the noise, some yahoos spoil the serenity from time to time. Worst day is Friday, when all the restaurants in the area are stocking up for the weekend.
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Additional Information about Paradise On The Beach Resort Palm Cove

Property: Paradise On The Beach Resort Palm Cove
Address: 119-121 Williams Esp, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Palm Cove
#1 Best Value Hotel in Palm Cove
#2 Spa Hotel in Palm Cove
#2 On the Beach Hotel in Palm Cove
#2 Luxury Hotel in Palm Cove
#3 Romantic Hotel in Palm Cove
#5 Family Hotel in Palm Cove
Price Range (Based on Average Rates): £
Hotel Class:4 star — Paradise On The Beach Resort Palm Cove 4*
Number of rooms: 34
Official Description (provided by the hotel):
34 beautifully appointed studios and suites situated in the beach resort town of Palm Cove. Walk across the road and your on the beach. Restaurants, bars and boutique shops are a short stroll down the Esplanade. Peaceful and tranquil pool area with a fully equipped BBQ in the court yard. ... more   less 
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Paradise On The Beach Resort Palm Cove Hotel Palm Cove

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