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“Room design not thought out for convenient use”

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Sarayi Boutique Hotel
Ranked #9 of 11 Hotels in Palm Cove
Certificate of Excellence
singapore
Level 6 Contributor
268 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Room design not thought out for convenient use”
Reviewed 13 July 2014

I would've liked to have loved Sarayi, but I don't.

Indication to the hotel parking is not clearly marked. It cannot be accessed from the front of the hotel and there are no signs that I saw that showed where to park (behind).

The reception is not manned beyond a certain hour and so you have to enter some password to access your key.

As we stayed in the garden rooms, at the back of the main building. The main building is locked up at certain hours. This is fine except there is one key provided only. This makes it hard to go in and out through the front when you have three people sharing a room. The laundry room is locked up at certain hours at all and no way to access it with any key.

So the third bed is more like a cot, low to the ground with little support. Pillows are thin and not comfortable. Main bed mattress is okay, but the mattress on the extra cot is soft and not supportive.

The room is extra large for two, generous for three. No space issues.

There is a dining table with two chairs (not three, even though triple share). The kitchenette area has nothing except fridge and kettle. Tea/coffee is provided. Cups and glasses provided, but only for two. There is more than sufficient space for another sink and a microwave, but these are not provided for. Instead, an oversized TV is placed there.

The two largest windows face the common path where everyone can see you, so it's left mainly closed. There is another window and door that faces/leads to a backyard of sorts with chairs where you can relax. It's not very pretty, but it makes more sense to have windows that open up in this direction. But these windows do not open.

The bathroom is tiny in comparison to the room. It is poorly designed without any space around the sink for personal toiletries. The shower stall is also poorly designed, such that if the shower head is not pointing at an acute angle to the wall, water runs down and out of the shower stall into the rest of the bathroom. Nary a hook, available for clothes etc.

So while the room is clean and large, the thinking through for a functional room and how it is used by guests is lacking.

Coupon wi-fi for two devices only.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
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Helpful?
1 Thank worddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (103)
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English first
Cairns, Australia
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 July 2014

My son's wedding in May 2014 was a huge success despite the unpredictable weather. The Sarayi team were wonderful in their expertise and patience and met all our requests with a smile. The rooms were spacious and comfortable and the food was great. Thank you all so much.
Chris P

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulgong, Australia
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 June 2014

Enjoyed our 7 night stay at the Sarayi , A must to stay in the ocen view rooms , great views , waves crashing , Palm cove is relatively quiet at night , cant comment on the rooms at the rear of the property but our room was clean , , roof top pool area is private and worth a dip. reasonably up to date , everything worked and any request we had was met with a smile , staff remembered our name everytime ,( then you do get back what you put in i guess) . Overall for a unit style stay rather than your the stiffness of a resort the sarayi gets my vote , good value for money and come and go as you please . Ps kitchen facilities a bonus , enjoy

Room Tip: Splash out pay for an ocean view
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  • Stayed June 2014, travelled with friends
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Helpful?
1 Thank inglisrealty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Augusta, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

We booked out the whole hotel for our daughter's wedding. John was more than helpful & always did things with a smile on his face & was very accommodating with all the requests made of him. Nothing was too much trouble for any of the staff & they certainly made for a very happy, fun wedding for the duration we were all there. Our daughter chose Sarayi for the 'vibe' & it certainly delivered.

Room Tip: We had a room upstairs overlooking the sea & it was great; ample room not that we spent much tim...
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2014

Booked out the whole place for our wedding wknd and every single one of us loved the place.
All staff were super friendly and couldn't do enough for us and believe me we asked alot!
The roof top area was awesome would recommend it for any function, it's beautiful.

Room Tip: Def get an ocean view apartment I wish I was still sitting on the balcony with a drink.
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  • Stayed May 2014, travelled with friends
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Helpful?
Thank heath p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 5 June 2014

We had a wonderful time in Cairns staying at this hotel in May this year for a wedding. John was wonderful and looked after us really well. Nothing was too much trouble. Our two rooms on the ground floor were large, very clean and modern and had everything we wanted. The most comfortable beds! Would definitely stay again and would have no hesitation in recommending.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

After such a great time last year, we decided to stay here again this year. The Hotel is in a perfect location in Palm Cove. A shuttle can drop you at the door from Cairns.
John and his team took great care of us - John even came to the start of our race to cheer us on!
His team were fabulous - great food, clean accommodation and super helpful with anything you need! Cocktails are also worth a thorough investigation!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimVaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sarayi Boutique Hotel

Property: Sarayi Boutique Hotel
Address: 95 Williams Esp, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Palm Cove
#9 Luxury Hotel in Palm Cove
#9 Romantic Hotel in Palm Cove
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sarayi Boutique Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
We are a family owned boutique hotel located in the heart of Palm Cove directly opposite the beach. Accommodation types range from Garden Studios to Ocean View one bedroom apartments. Our rooftop pool offers breathtaking views to the mountains and we have both an on-site restaurant, and convenience store within the hotel. ... more   less 
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Also Known As:
Sarayi, Palm Cove Hotel Palm Cove

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