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“Terrible Staff”

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Pullman Palm Cove Sea Temple Resort & Spa
Ranked #6 of 11 Hotels in Palm Cove
Sydney, Australia
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Terrible Staff”
Reviewed 1 July 2014

We arrived at Pullman's Sea Temple Resort Palm Cove after a 10 day stay in Port Douglas. This is our first night here and unfortunately we will be here for another 8 days! Upon arrival we were greeted by the Reservations Manager Daniel who had an attitude, we then had afternoon tea and were served by a nice girl who was unfortunately covered in food stains and were then tonight served by a barman by the name of George who would have to be the rudest person I have ever encountered in any hotel, and I have stayed in many hotels all over the world...

We are very happy with the suite we are staying in and the resort amenities are adequate, however the poor attitude of the staff and the unprofessional culture that obviously exists at this "resort" is such that we will never again stay in a Pullman venue.

Paul Shearer
Newport Beach
Sydney NSW

Room Tip: Don't stay here!
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 2 July 2014
Dear Paul S.

Great to hear that you are enjoying the apartment.

I am disappointed and concerned however, with your comments regarding the staff. It would be great to have the opportunity to catch up and discuss further.

I look forward to catching up at your convenience to ensure that you are well looked after for the remainder of your stay.
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
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English first
Rockhampton, Australia
Level 6 Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 30 June 2014

Palm Cove is wonderful. Most relaxing and laid back little seaside getaway with the best restaurants and easy access to Cairns and Daintree. The drive to Cap Tribulation is spectacular and well worth it hugging the coastline at first and then through the rainforest and the ferry across the Daintree river- Wonderful experience. We stayed in a 1 bedroom rooftop spa at the Sea Temple and wow. We had so much fun and loved having the BBQ. Walk to the beach and a short walk to Palm cove village. Staff were excellent and the restaurant was great. Cant wait to get back up to Palm Cove.

Room Tip: Get a rooftop room with spa and BBQ.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Rocksolidreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 15 July 2014
Dear Rocksolidreview,

Thank you for taking the time to post comments on your recent visit.

I’m pleased to hear that you enjoyed your Penthouse Apartment, & put the private BBQ to good use. We feel we have a very convenient location being situated right in the middle of Cairns & Port Douglas, making it easy for our guest to head out on tours from either location. Cape Tribulation certainly is a stunning trip & I’m glad you were able to spend some time there.

Rocksolidreview, thank you again for your positive review, I’ll be sure to pass along your comments to all the team’s here at the Resort. We all look forward to seeing you again soon.

Kind Regards
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Adelaide, Australia
Level 4 Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 June 2014

We stayed here for seven nights as part of our elopement / honeymoon and could not have found a better place to stay. The staff are wonderful, the meals are divine, and the lagoon pool is one of the best I've ever had the pleasure to just laze around in. Palm Cove is a short drive to Cairns and Port Douglas and has a beautiful, quiet, resort feel to it. I honestly could fault Sea Temple at all. We stayed in a two bedroom apartment with a private plunge pool although we only used the plunge pool once as the resort lagoon pool is brilliant.

Room Tip: Love the apartment we stayed in although not sure I'd pay the extra for a private plunge pool ag...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Holidazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 30 June 2014
Dear Holidazing,

Thank you for taking the time to post your comments regarding your recent stay.

Congratulations again on your recent wedding. I’m so pleased to heat that you had such a wonderful stay with us. I’m also happy to hear that you enjoyed both the facilities & services around the Resort & enjoyed time lazing around poolside.

Holidazing, thank you again for your positive review, it was a pleasure welcoming you to the Resort & we hope to see you both again on your next Tropical North Queensland getaway.

Kind Regards
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Sao Paulo, Brazil
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2014

My wife and I spent a few days in Sea Temple Palm Cove for our honeymoon and loved it!
We'd like to specially thank Anna and a pregnant staff (sorry, I forgot her name!), from the front desk, for their kindness. Also, we really felt special for the honeymoon surprise that we received as a gift!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 30 June 2014
Dear James H,

Congratulations again on your recent wedding & thank you for choosing to honeymoon with us in Palm Cove. I’m so pleased that you loved your stay. I’ll be sure to pass on your comments to our team & in particular Anna & Michelle. It really was a pleasure to have you stay with us.

Kind Regards
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

Not sure how anyone could give this resort negative feedback. Ok so the shower leaked on the floor but so many positives to one negative. Everything was perfect, location, staff, amenities, pool, spa, walk to beach, everything was spotless and all brass was shinning. Great place to stay and w8uld definitely stay there again if we went backnup there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deltablu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 30 June 2014
Dear Deltablu,

Thank you for your wonderful recommendation. I’m pleased to hear that you enjoyed your stay hear & enjoyed both the service & facilities. I’ll be happy to pass along your feedback to all the teams here at the Resort. We do hope that you can organise a trip back up our way, we would love to have you visit us again.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 June 2014

We just spent 4 nights here as a couple. First time to palm cove as we usually stay in port Douglas. Definitely be coming back as the location is great just 30 mins to cairns and close to the sky rail and zoo. The hotel staff were very welcoming, the lobby and pool area were very inviting. The rooms were large and well fitted out. It only loses a star because the room was a little tired. For example 2 of the 5 spotlights which were recessed into small alcoves in the ceiling were missing their glass covers and the inside of the lights were rusty and disgusting looking and 1 over the mirror didn't work at all. Having said that we got a great rate for our stay and am happy with the value we paid although wouldn't pay full price. It's on our come back list

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cottondownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 30 June 2014
Dear Cottondownunder,

Thank you for taking the time to post your comments regarding your recent stay.

We always love welcoming first time Palm Cove guests. I’m pleased to hear that you enjoyed your break with us here at the Resort & made use of the beautiful pool area. Please accept my apologies about the missing covers on the ceiling lights. Please do not hesitate to contact Reception to report any issues. They will be happy to organise a Maintenance team member to attend your room & rectify any inconsistencies. The light over the mirror has its own little sneaky switch that is separate to the main light switch, which operates the other bathroom lights.

Cottondownunder, thank you again for your review, we look forward to welcoming you back on your next Tropical Queensland holiday.

Kind Regards
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2014

The staff are nice, but the rooms are ordinary. The first room (1 bed apt) wasn't clean and they moved us. Raised issue of shower saturating bathroom floor, was told it is a design fault. Won't return

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
2 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 15 July 2014
Dear Peter P,

I’m sorry to hear of the issues you experienced with your shower. We are currently in the process of looking at new shower roses for all our bathrooms to help eliminate the water issues. Thank you again for your feedback & we hope to have the opportunity to welcome you back again in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Palm Cove Sea Temple Resort & Spa

Property: Pullman Palm Cove Sea Temple Resort & Spa
Address: 5 Triton St, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Palm Cove
#3 Family Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
#5 Spa Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Palm Cove Sea Temple Resort & Spa 5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Sea Temple Resort & Spa Palm Cove Hotel Palm Cove
Sea Temple Resort And Spa Palm Cove
Sea Temple Resort Palm Cove

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