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“Our Trip North”

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Pullman Palm Cove Sea Temple Resort & Spa
Ranked #6 of 12 Hotels in Palm Cove
Certificate of Excellence
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1,099 reviews from our community

Traveller rating
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    113
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    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
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English first
Lithgow, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

Perfect place to down tools and get away from it all. Stayed in penthouse with another couple loved the whole experience. Just a short stroll into Palm cove. The staff were attentive and friendly. The rooms were spacious and well fitted out. Could not ask for a more relaxing holiday.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rinnie373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 2 September 2014
Dear Rinnie373,

I’m pleased to hear that you had a relaxing holiday here with us. I’m also happy to hear that you enjoyed both the room & the facilities. I’ll be sure to pass along your kind comments to all the staff. We hope to have the opportunity to welcome you back again on your next Tropical North Queensland getaway.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoi An, Vietnam
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 23 August 2014

Woeful doesn't start to describe it. We paid a premium price and were hoping for an experience that matched the price tag. Not to be.

First, the room smelled mouldy- no exhaust fan in the bathroom. Still, you get used to it after a bit. The air con was a bit hit and miss- temperature control was absent as far as we could tell.

We were there for a wedding and on the day of the wedding went out for brunch then came back to get ready for a 4 pm ceremony. The room had not been made up, but we got some dry towels sent up by housekeeping so we could shower and get ready. Late home to the still untouched room.

Next morning, we went out for brunch and again returned at about 2 pm, to a room that was not made up. No wonder it stank of mould- by now there were 2 days worth of soggy towels in the bathroom. When we called housekeeping we were made to feel that we were being a bit of a pain for mentioning it, and the attitude was 'harden up, princess.' What happened to the customer being right?

Anyhow, down to the poolside bar to get out of the stinky room, and because you can only get (pathetic) wi-fi in the lobby and public areas. We ordered some fries as a snack and they were brought to the table without any napkins. Guess we were meant to wipe our fingers on our shirts.

So, for the outrageous price I would have expected more. We will NEVER stay here again. Oh, and for the record, there is free wi-fi at the Palm Cove caravan park.

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Jeanecr09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 2 September 2014
Dear Jeanecr09,

Please accept our sincere apologies that your stay did not meet expectations. We have addressed your concerns in your companions review below. If you would like to discuss these issues further, please do not hesitate to contact me directly at the Resort.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 23 August 2014

I'm sitting in the lobby writing this review because - there is no wifi in the rooms. Paid or unpaid, NONE! Am I correct in thinking we're in the 21st century? Well, apparently not at the Pullman. And such wifi as we have here is chokingly slow.

To my mind, this is a fatal flaw in a hotel. I can't give it more than Average as a score, even if everything else is perfect.

The rooms are OK, but not brilliant. Apparently, booking through an agency (we used Agoda) removes a number of entitlements (such as Club Accor points), which was not obvious at the time. But it is still vastly more expensive than booking through the Boutique Collection. As well, our room smells mouldy/damp/musty. I guess we got the cheap seats...

Property is otherwise nice, but one of the most distant from The Esplanade. If you just want to stay in the hotel and rest, that doesn't matter. But, as nice as the in-house restaurant is, it's expensive and there are only so many meals you can have in the same restaurant before it feels, well, the same. The nearest other restaurant is about a ~400m walk.

As at noon, our room has not yet been cleaned. We had brunch in town and were looking forward to some rest...

All the above was written yesterday. Surely things had to improve, right? Ah, no.

We were out and about by 10:30 AM this morning, leaving the 'Please Clean Our Room' sign on the door. Came back after 1:30 PM, to a room that hadn't been cleaned in over 48 hours since check-in. Rang Housekeeping. Front Desk answers after about a minute ringing. I start to complain (only one barrel, but not happy) but am cut off by the unapologetic explanation that only new check-in rooms are done in the morning, existing guest rooms are done in the afternoon. That's a different excuse from yesterday, when the reason was that they were short-staffed in housekeeping. No apology, no offer to send housekeeping up right away, just the implication that I was being unnecessarily difficult.

I might expect this sort of service from a 2-3 star $80 per night hotel. From a $300+ per night top drawer place, this is outrageous.

Stay away. This place truly sucks. If we hadn't prepaid, we would move.

The positive: Tone (yes, that's her name) on the front was friendly and helpful.

Negatives: Bad, bad service. Musty, mouldy room. No room service. No wifi. Breakfast unavailable after 10:00 (9:45 effectively because they clear away the buffet at 10 sharp). A long way from anywhere. Small pools. Outrageously bad value. Stay away.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank nitrox_john
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 26 August 2014
Dear Nitrox_john,

Thank you for your kind words regarding Tone our front office team member, I will be sure to pass along your compliments. I was also glad to read that you enjoyed your meals in the Temple of Taste restaurant. Please accept my apologies for the late service, as mentioned on the phone we do tend to prioritize the days arrivals. Early service requests can generally be arranged with an advance phone call to our friendly reception team. We trust that you enjoyed the bottle of wine that was sent to your room that afternoon following your service.

Nitrox_john Thank you for your review and we look forward to the opportunity of welcoming you back.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

This hotel is a beautiful resort! We stayed in a 2 bedroom apartment and it exceeded our expectations! The apartment was enormous. We had a huge balcony as well. The pool area is beautiful and so relaxing. We had dinner in the restaurant one night and it was a fantastic meal. I highly recommend staying here.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jenine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 26 August 2014
Dear Jenine J,

I’m pleased to hear that you enjoyed your stay with us & that your apartment exceeded your expectations. I’m also happy to hear that you enjoyed the pool facilities & the meal you shared with us in the Temple of Taste Restaurant. Thank you for your kind recommendation, we hope you will come back & visit again soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

We really enjoyed our 3 days in this hotel with our two children. We had a beautiful room on the ground floor with a little garden terrasse out the front - it was perfect for us. The room was really big especially by European standards (112m2). We really liked the way the hotel was set out with big trees and opening up towards the beach. The beach was beautiful and I enjoyed morning runs with the sun rising across the sea. There was a lot of wind whilst we were there but the hotel was protected which was great. Only downside was the cocktails were very ordinary and I would recommend walking up the beach to Vivo Bar and Grill for lunch and a cocktail. Service was mostly fine but not up to the Pullman Port Douglas.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ByronBiarritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 26 August 2014
Dear ByronBiarritz,

I’m pleased to hear that you all enjoyed your stay with us. I’m also happy that your room exceeded your expectations & that you enjoyed the convenient beach access. Thank you for your feedback regarding the cocktails. I will be sure to pass those comments along to our F&B team for further investigation.

ByronBiarritz, thank you again for your review & we hope to welcome you back to the Resort in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
138 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

Very nice hotel, real Thai or Hawaii feel to it. Pool area lovely and nice access to the beach. Palm cove is a lovely little town as well. Everything ok but bathroom not great, shower was a weird set up. Water at check in was $4 which seemed a bit bad as the hotel is not cheap 1.5% charge on all cards was frustrating as well. Restaurant was good.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank dp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, 26 August 2014
Dear Dp123,

It was great to learn that you enjoyed both the Hotel & our restaurant. Palm Cove certainly is a great getaway destination. Prepayment options are available on the Accor website and these as well as direct debit cards do not attract any surcharges which are generally applied throughout Australian hotels. Dp123, Thank you for your feedback & we look forward to welcoming you back in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Palm Cove Sea Temple Resort & Spa

Property: Pullman Palm Cove Sea Temple Resort & Spa
Address: 5 Triton St, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palm Cove
#3 Top resorts Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#5 Spa Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Palm Cove Sea Temple Resort & Spa 5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Sea Temple Resort And Spa Palm Cove
Sea Temple Resort & Spa Palm Cove Hotel Palm Cove
Sea Temple Resort Palm Cove

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