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“My happy place!”
Review of Oasis at Palm Cove

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Oasis at Palm Cove
Certificate of Excellence
Reviewed 5 August 2014

This hotel/apartment is one of the best I've rented. It was clean, well-appointed and in a great location. The apartment grounds really were an Oasis: lush, well kept greenery, tennis court, lagoon pool and surrounded by rainforest. The beautiful Palm Cove main drag is just a 2-minute walk. The Oasis also has super-helpful managers, friendly staff and lots of 'extras', such as a loan car for grocery trips and concierge desk where you can get all the info you need on the region. My kids loved it and we will definitely be back!

Room Tip: Room 14 was really good!
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  • Stayed: July 2014, travelled with family
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1  Thank aria2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 - 95 of 189 reviews

Reviewed 30 July 2014

It is probably going to sound like I am working from the inside as all I have to say about The Oasis Palm Cove Hotel is definitely glowing.

The hosts went above and beyond to make sure we were accommodated to a high but relaxed standard and were extremely helpful with information about the surrounding attractions.

The apartment we stayed in was wonderful, plenty of room for the little ones to play, only a 10 minute stroll to the main stretch, corner shop down the road for the little things you may need, pub across the road but far away enough that you wouldn't hear a thing.

We stayed in a three bedroom apartment with two bathrooms and a lovely balcony of each of the bedrooms and all I can say is WOW!

There was a gorgeous pool for the kids to play in with a more shallow section for the little ones, a BBQ area there with plenty of tables with seating and a shade cloth over the pool which was a bonus.

The kitchen was appointed with everything and more you need and even a dishwasher.

The ensuite off the main bedroom was of an extremely comfortable size.

Where we stayed there was no onlooking apartment, only lovely palm trees, which made it even more special.

We went to Palm Cove for a wedding and half of our family stayed at a hotel with a high star rating and when they visited our accommodation they were certainly envious. There was even a kiddies playground for the little ones with toys you could borrow at reception to play with.

For families this was popular accommodation, so if you are after a romantic getaway you might not find this place to be your five star niche.
If you are travelling to Palm Cove I would certainly look no further. We didn't want to leave.

Room Tip: We stayed in a corner apartment (number 6 from memory) and it seemed to have a larger balcony. Altho...
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  • Stayed: April 2014, travelled with family
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Thank allyoau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

We rented two 3 bedroom apartments during the July school holidays. Both apartments were spacious, well equipped and very clean. The service was excellent, and the apartments were serviced once during our stay.
The outdoor kitchen area and the barbecues were immaculate, what an amazing facility.
The pool was great, an excellent week altogether.
The only con, I wish the spa was heated!
Thank you for a lovely stay. We loved Palm Cove!

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MurielM5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

Thanks again to the Oasis Resort at Palm Cove & the Managers John & Della. We highly recommend this resort if your looking for a spacious, well equipped and very comfortable apartment in palm cove . We Stayed there from the 2nd to the 15th of July for a long birthday celebration and everything was great as always. Thanks again guys for another awesome holiday at your beautiful resort! We will see you again soon :)

Stayed: July 2014
Thank JoCavanagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

Spent a week at Oasis a week prior to school holidays starting. I'll list the pros and cons:

Pros:
Set in lush gardens of a cul de sac and very quiet away from other accommodation but still only a few minutes walk to the main street.
Tavern across the road for cheap meals and also a bottle shop
Fantastic massive pool also with large toddler pool
Onsite children's playground also great
Only three levels
Managers very helpful in information. Helped us hire a car $100 cheaper than Avis which I ended up cancelling. He even offered us his car to get groceries but we had already ordered with Coles online (thanks for the offer though)
Spacious apartments with good amenities and very clean
Car parking available if you have a car
Apartments are set in three blocks of 12 so nice that they are not all together
Tennis court for those who want a hit
Foxtel in lounge room

Cons:
Felt the apartments were starting to look a little dated. Could use some 'sprucing up' with new carpets, blinds and bathrooms. My sons room had a vertical blind missing so as soon as the sun rose in the morning he was up.
Loud water pipes - every time someone went to the toilet in the middle of the night you could hear it flush
Apartments were very dark during the day - always needed a light on as surrounded in trees
No lifts which meant for us having to carry the double stroller up each day - not a big deal as we could have requested a lower level apartment
Pool was a little chilly but didn't bother my two year old

So apart from my few cons I would come here again. It was fantastic for young families.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
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1  Thank Kazm76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Lovely and spacious if not a little dated. Apartment was dark even on the brightest of days. I found the noise from the pool irritating - kids squealing etc when I wanted to sit on my balcony in peace and quiet. Also, we could actually hear the man snoring in the room next to ours! I also did not like the fact that you could hear the chairs being scraped across the floors from other apartments. However, very clean and out of the main hub of noise that you would get down the front - 2 minute stroll to the beach and restaurants.

  • Stayed: June 2014, travelled with family
    • Value
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Thank KarenR6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oasis-palmcove, Manager at Oasis at Palm Cove, responded to this reviewResponded 30 June 2014

Thank you for your review. We always strive to please and cannot guarantee children will not make general noise. School holidays does see a large number of families staying at Oasis. Luckily our apartments have front and rear balconies giving guests two options of views and sounds. Also extremely unlucky to hear neighbours, our sound proving doesn't usually fail. Our apologies for the problems encountered whilst at the property, this is not typical and if notified we would have
happily endeavoured to take care of your concerns.
We hope you will consider staying with us again, maybe not during school holidays, to enjoy the peace and tranquillity Oasis offers.

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Reviewed 28 June 2014

After reading the reviews on Trip Advisor about this apartment, my expectations were high. I was however, somewhat disappointed. The apartments are spacious and you have everything you need in terms of utensils and amenities (laundry etc). The aircon/fans worked well as the humidity was extreme. Unfortunately the apartment was not clean. The floor was filthy - it needed a good steam clean as it was sticky and grimy, that no amount of mopping or sweeping would fix. We were in Palm Cove during January and it rained every single day so the sticky floor combined with wet feet and shoes was not pleasant. The bathrooms need an update (not sure if other rooms have been updated), and sliding doors are in desperate need of maintenance. The outdoor balconies and furniture could also do with a good pressure clean.
This is a good apartment complex but not great. The pool is very nice, parking is plentiful and gardens are lovely. It is a short walk to the main hub of Palm Cove (down a steep hill and back up the steep hill!).

Room Tip: We were in a unit at the rear of the property on the second floor - very quiet although there weren...
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  • Stayed: January 2014, travelled with family
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1  Thank BulaWarriors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oasis-palmcove, Manager at Oasis at Palm Cove, responded to this reviewResponded 29 June 2014

This is extremely disappointing. Unfortunately there are apartments (two) within Oasis that are not let directly through the onsite managers due to their poor standards. Also the outside agents who do let these apartments can fail in cleaning and maintenance issues. We understand how important cleanliness is and maintain very high standards with a 4 star AAA rating. This is reflected in other reviews, so we are certain if you were to return on a direct booking you would be impressed with our refurbished, very clean and modern apartments. We hope you will consider another visit.
Room Tip…Book direct to avoid outside agent

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Additional Information about Oasis at Palm Cove

Address: 1 McDonald Close | Palm Cove, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 25 Speciality Lodging in Palm Cove
Price Range: £112 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oasis at Palm Cove 4*
Number of rooms: 30
Official Description (provided by the hotel):
WELCOME TO THE BEST OF BOTH WORLDS - OASIS AT PALM COVE. Oasis at Palm Cove apartments offer you the best of both worlds: an excellent location in an exclusive cul-de-sac just a genuine 200 metre walk to Palm Cove beach and village, and a quiet and private sanctuary to really relax and embrace your total holiday experience. You'll be very happy you chose the Oasis at Palm Cove apartments. These extra spacious 1, 2 and 3 bedroom apartments are fully self-contained, superbly maintained and designed for maximum privacy. The 36 apartments, which are extremely comfortable and classically stylish, are set among beautiful, established tropical gardens covering nearly three acres. At the centre is a very large and lovely lagoon pool with wide timber decks, a gazebo, a children's playground and a wading pool. Cook a BBQ poolside, or whisk up a gourmet meal in the well appointed apartment kitchen to enjoy on your private balcony! There's wireless internet, a superb honeymoon suite, rental car hire, plus a free tour booking service which offers advice to help with planning your trips to the Great Barrier Reef, The Daintree Rainforest, Kuranda and much, much more.We make free food and beverage discount cards available to our guests, Free Wi Fi, as well as free underground car parking and a car wash bay. Guests at Oasis at Palm Cove apartments are not charged credit card fees. ... more   less 
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