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“Has potential, just didn't satisfy expectations”

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Searene Whitsundays
Reviewed 24 August 2011

We stayed in a studio apartment for 3 nights:

Goods:
- pretty good value for money for a new unit
- plenty of towels
- liked the layout and style of the studio
- unit was clean (except for 2 dirty mugs that were replaced upon request)
- lovely pool area
- quiet location, away from the hussle and noise of the main street

Bads -
- unit was the worst unit in the complex and the view was dissappointing because of the large retaining wall right next to the balcony
- the jacuzzi had not been filled or prepared as told would do so (was done the second day upon our request)
- could not change the temperature of the jacuzzi (got too hot after a while)
- guest book said bbq facilitties were available and free to use, but we never found a bbq in the complex
- no on site management or reception and the lady on the phone was extremely rude when we called to ask for something
- extremely steep and long hill to reach complex (must have a car to stay here)
- unit was located 2 floors below reception area so felt like we were staying in the basement and had no lift access (hard to get suitcase up and down stairs)

Overall the complex has potential to be a really nice place to stay, however as we stayed in what appeared to be the worst positioned unit of the whole complex our expectations for the view were signficiantly underwhelmed. I don't mind not having a on site reception especially when a only a few of the units are for holiday lease, but it would be nice to have a welcoming and helpful response when calling management about any issues we had.

Room Tip: make sure you not in unit 1a (other studio apartments would have a better view)
See more room tips
  • Stayed: August 2011, travelled as a couple
    • Value
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1  Thank suzy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 30 of 45 reviews

Reviewed 28 July 2011

This was our second stay at Searene Whitsundays and it is amazing. Fully self contained room, and has all the cooking utensils included :)

Amazing views from both rooms!! The spa on the balcony, you can sit in for hours on end taking in the amazing scenery. Def recommend

  • Stayed: December 2010, travelled with friends
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Thank nay_holidayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

Well, the apartment weren’t bad, but weren’t luxury either. The room layout was far from the best, the kitchen was just in front of the bed, the TV far from any good sitting place. And if you have a full kitchen, how is possible not to have any table and/or chairs? So consequently the only way to eat in the apartment was in the floor.
Besides this, our apartment had and extra in the price for having a spa. Great! no dinning table but a spa. And when we tried to enjoy it we found out that the temperature couldn’t be changed and it was fixed at 40º!! You couldn’t stand in the water more than 1 minute.
These two “problems” were totally bearable, but the note we had in the room as welcoming message was totally insulting. Instead of some instructions about how should be the apartment left (clean, etc.) it seemed more a threat, assuming that the room wasn’t going to be left in perfect conditions. Totally offensive, really. We spent one month travelling along Australia, we stayed in 12 different accommodation and the staff in every of them was lovely, efficient and very nice. But in these apartments… With the variety of options in this gorgeous country I would never go to these apartments.

  • Stayed: May 2011, travelled as a couple
    • Value
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1  Thank Amaika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011

We stayed in a executive apartment with all the mod cons including spa balcony.Beautiful views, modern,and clean. Trouble was the spa didn't work,quite a large component of a spa balcony apartment . Surely when they turned on the pump to clean the spa that morning after previous guests, it would have been obvious it was not working. A refund of $20.00 a night, a token gesture in our opinion was to be refunded, still waiting!!!.Things breakdown it's unavoidable, disappointing but that's how it goes sometimes. But what makes a business stand out in the crowd ( lots of apartments in Airlie) is CUSTOMER SERVICE. You be the judge.

  • Stayed: July 2011
    • Value
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1  Thank leapee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2011

Stayed here for 4 nights in July in a balcony studio for just $160/night.

The good:
- jacuzzi on the balcony
- amazing view
- kitchen facilities - stove top, microwave, basic utensils
- plenty of towels provided

The bad:
- ants on the balcony which went into the rooms - but they did provide a can of insecticide
- the water boiler was rusty at the bottom
- quite a steep hill up to the apartment - but we didn't find it too much of a burden - nice to get a bit of exercise

But overall amazing value.

Stayed: July 2011, travelled as a couple
Thank ssparkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2011

We have just returned from a two week trip to the Whitsundays and Cairns and stayed for 5 nights in Searene apartments. We stayed in a two bedroom, two bathroom executive apartment with balcony jacuzzi which was just beautiful. The bedrooms were at opposite ends of the unit which was nice as we were two couples travelling together, and so we each got our own privacy. There was plenty of living space with a good sized kitchen. Laundry facilities were located behind cupboard doors in the second bathroom. Everything was spotlessly clean, and the complex was very quiet whilst we were there.

We learnt quickly that it is OK to walk into town, but much better to get a taxi to get back to the unit. The hill is very steep but it means that you don't hear the noise from town at night when the bars are cranking and the young 'uns are having a great time. We didn't see any hooligans, and it just added to Airlie's atmosphere.

We ate our meals on the balcony overlooking the town and the islands, and enjoyed the company of the white cockatoos in the mornings which would land on our balcony before soaring off over the valley again. We didn't see any staff whilst there but that wasn't a problem as we had our instructions for getting the key etc with us. This is an apartment complex not a hotel with restaurant etc, so we didn't expect any service as such.

All in all, we would definitely consider it again if we return to this area.

  • Stayed: May 2011, travelled with friends
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2  Thank mumofsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2011

My husband and I stayed at Searene Apartments for our honeymoon in Airlie Beach in Oct 2010. We had shopped around for a more luxurious type of accomodation (i.e. with hotub) that didn't cost the earth. That is exactly what we got. Apartments were lovely and quiet and views gorgeous. Hot tub was brilliant!!

The apartment we had was spacious, clean and with nice finishings and everything we needed to eat in and relax. The owners had locked the second bedroom as there was just two of us. There was a tv, washing machine and dryer. Perfect.

One note of caution....when we arrived we went to the reception, but there was nobody there and it was locked up. This pretty much remained the case for the rest of our stay. We had no idea how to get into our room and had no choice but to wait around for someone to ask. Not great after a 28 hour journey! We eventually bumped into someone who directed us to the apartment caretaker who helpfully managed to sort this out (though I don't think it was really his responsibility!). It transpired that the owners had sent us an e-mail with details of getting in to the key safe at reception, but we hadn't received it as we had been travelling for two days. The impression I got was that most of the apartments were privately owned as "weekenders" or actually peoples home.

Airlie itself was a good base to relax or do the trips to great barrier reef etc. If you do one thing in Airlie, go get a mud crab dinner at Fish D'Vine. Amazing!

  • Stayed: October 2010, travelled as a couple
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Thank law1183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Searene Whitsundays

Address: 18 Seaview Dr, Airlie Beach, Queensland 4802, Australia
Region: Australia > Queensland > Airlie Beach
Hotel Style:
Ranked #44 of 56 Speciality Lodging in Airlie Beach
Hotel Class:4 star — Searene Whitsundays 4*
Number of rooms: 25
Also Known As:
Searene Whitsundays Airlie Beach/Whitsunday Islands

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