We stayed here on the night before our Reefsleep cruise. When I had initially tried to book the room, it said their suites will take 4 adults, but I go to the website and it will only let me book 2 adults & 2 kids (my kids are older and count as adults). I e-mail them and they say I need to call them and book directly. By the time I am able to do this (I'm in the states, there's a 7 hour time difference), the website says the suites are booked. Since it seems to be highly rated, they had said that I can leave the car in their lot (seemed safer than parking at the dock) while we are on the overnight cruise and it is close to the harbor I reluctantly booked 2 rooms for the 4 of us, which had to be prepaid. On the form I stated we will not be arriving till 10pm and ask for instructions. They give me no reply. I confirm that I can leave my car with them and they say yes, but that I need to leave them the key (this was not state before I made the reservation).
Several times I have stated when we're arriving, when we're leaving and nobody's said anything so I assume they will be there. I WAS WRONG.
We arrive at Arlie beach, late and tired to a very dark hotel. There is no note for us and I can't find any obvious place to find the key. We are able to make out a note on the wall that gives phone numbers to call after hours and I call them (at $2/minute on my US cell phone). The cell service is lousy and I can barely get through. And after several attempts I finally get through to someone who tells me where to find the key (never would've found it without help) and is mad that I disturbed him.
I ask him about leaving the car/key and he told me to simply drop it in the key return box. Now I feel really uncomfortable leaving it to someone I never even saw face to face and who has already lied to me and withheld information. I again ask him why he never told me this in any of his e-mails (after I told him several times when I'm arriving & leaving), their hours are not posted anywhere! Why should he make it easy for us - we had already paid for our room?
We decided then that this whole situation is really creepy and we are not leaving our car here. Instead of then going to bed (after a long tiring drive), we made sure we could drive to the boat dock and that there was overnight parking there. In the morning we waited for our cruise shuttle to arrive, told them we'll be self-driving then raced down so we wouldn't miss our cruise.
Rooms themselves were really tiny, not much bigger than the bed.
This was the worst experience in our whole trip!! Instead of paying $145 for a suite for 4 people, we ended up paying $260 for the room, $15 trying to call them and $24 for the parking.
- Official Description (provided by the hotel):
- Airlie Beach Motor Lodge is located in a quiet, central location only 200 metres from the Airlie Beach Lagoon, beach, shops and restaurants. Accommodation options include motel rooms, deluxe studio apartments and two bedroom townhouses, all set in a resort style complex. The units all have a private balcony or patio with some seaviews overlooking Airlie Bay. There is a gazebo beside the saltwater pool and an outdoor entertainment area with a billiard table and BBQ. Most units are self-contained and all units have tea/toast making facilities and microwaves. Most rooms have access to free in-house movies upon request and some rooms have their own DVD and CD players. Linen and bath towels are provided and beach towels may be hired. There are two laundries with washing machines and driers. All units are non-smoking and are maintained to a high standard by our management team. Great Barrier Reef and Whitsunday Island cruise and tour bookings can be booked by friendly, helpful staff who will advise the best cruise available to make your holiday memorable. Airlie Beach Motor Lodge is pet friendly. ... more less
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- Also Known As:
- Airlie Beach Motor Lodge Whitsunday Islands