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Reviewed 20 May 2017

Room was generally clean. The view is why you stay here and it's location to the main street. Friendly cockatoos visit your balcony morning and night. Room requires general overall of furniture and decor. Would stay again.

Room tip: Check out which room you have been allocated as they are all owned individually and vary with furnishings etc
Date of stay: May 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Justrollwithit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whitsundayterraces, Manager at Whitsunday Terraces Resort, responded to this reviewResponded 22 May 2017

Thank for the review justrollwithit. Glad to hear you enjoyed your stay and we look forward to welcoming you again
Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

Imagine paradise and you will begin to come close to this resort. The resort has wonderful apartments with breathtaking views to boot.

We had a spacious apartment which had a room with a double bed and a single bed in the large living room/kitchen space. The morning visit from the birds seeking fed is something we enjoyed very much.

Attached to the complex is a wonderful pool with a bar and restaurant attached. The food was scrumptious and served by extremely friendly staff.

A visit to the islands is a skip and a jump away and I would recommend you hire a car from Hertz. There is ample options to fill your day and if you are as lucky as us, you will see kangaroo in their natural habitat.

Date of stay: May 2017
Trip type: Travelled with family
Thank Brian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whitsundayterraces, Manager at Whitsunday Terraces Resort, responded to this reviewResponded 2 May 2017

Thank you for your review, we are thrilled to hear you enjoyed your stay. Look forward to seeing you again soon.
Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

We booked in here while staying in Airlie to attend a friend's wedding. The first room we were checked into was gag worthy. It was just so incredibly bad, rock hard bed, run down, broken locks on the doors, smell of sewage in the bathroom and not clean at all. Complained to management and was moved into another unit that was one million times better. Loved everything about this unit, comfy bed, clean, modern, fantastic views, it could not have been better.

I have no idea why management would continue to rent out crappy rooms that are not worth the money and continue to have such an inconsistent standard or their rooms. Staff there surely know what individual rooms are like there and should not be renting out rooms that are not up to scratch - it just lets the whole business down.

Parking is a major pain here but other than that our second room made for a fantastic stay and I would give it full stars if I was just going on that without the awful first room they tried to palm off on us.

Room tip: Don't book it unless you are assured of one of the updated rooms
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Sunshine_Seahorse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whitsundayterraces, Manager at Whitsunday Terraces Resort, responded to this reviewResponded 27 April 2017

Thank you for your review. Please feel free to contact me and let me know what unit you checked into? I would be happy to pass your feed back onto the owner. I am glad to hear that you were satisfied with the apartment you stayed in.
Look forward to hearing from you soon
Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

Good value, simple apartments with great views and good facilities.

Only downside was that fresh towels each day to be paid for as an extra or you had to wash them yourself - the apartments have a washer and dryer on site.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank Luke R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2017

The whitsundays is amazing and this was supposed to be a highlight on our 3 month tour of Australia. The location of this hotel couldn't be beaten, however it is totally spoilt with the run down rooms. Decor tired and dirty, upholstery on furniture tired and dirty, oven that you genuinely wouldn't use for health reasons alone, ants everywhere inside room, air con not working, although it was fixed for us, wifi not available, even though it's supposed to be. We were not allowed to take our own drinks to the pool or area where wifi was available. To give some credit. The towels and bedding were very clean. This place has tremendous potential. They just need enough people to complain about the condition to do something about it. It is such a shame.

Room tip: One that you look at before checking in
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 825karanl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whitsundayterraces, Manager at Whitsunday Terraces Resort, responded to this reviewResponded 21 March 2017

Hello Karan L
Thank you for your review, All the apartments are individually owned and furnished and some are of an older style. I sorry to hear the upholstery was dirty, we do have a cleaning schedule for these items, and I apologise for the over sight of the cleaners. Sometimes things go wrong like the air con stoped working, but I am happy to hear that were able to rectify this for you. We have 2 pools in the complex and you are more than welcome to BYO to the 2nd pool. As you can understand there is a licenced bar as the pool near reception. I understand that the wifi was not working, unfortunately this was a problem that were having with Optus at the time, and unfortunately out of our control. Thank you again for your feedback, I will pass your comments onto the owner of the apartment you stayed in. Please feel free to call me if you wish to discuss further.
Kind regards
Katie

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