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“Didn't match our expectations”

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at Boathaven Spa Resort
Wokingham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Didn't match our expectations”
Reviewed 5 January 2014

The room was a good size with views out to sea however it was plagued with mites. There are plenty of warnings in the room to keep it clean due to bugs but we did keep it very clean and there were still a large number of tiny grey bugs everywhere. I didn't actually complain at the time so in fairness the staff did not get the opportunity to explain and put it right. This was because I guessed this may just be due to the area. However we stayed in other accommodation in Airlie beach too and spoke with other travellers and none of them had the same issues even in in cheaper and lower starred accommodation.

Also the kitchen was dirty and some of the units had clearly not been dusted in a long while.

Whilst the staff were helpful when asked there appeared to be an alarming lack of engagement and proactive help. There is a nice gym and wifi but rather than provide you with this information it seemed you always needed to find out about it and then ask. This wouldn't be so bad if the reception didn't close at 5pm each night and therefore outside of these hours it is a challenge.

in summary - good location, good facilities but dirty and poor service and therefore not good value for money as there is cheaper and cleaner accommodation in Airlie

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nick h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
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English first
Jervis Bay, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

Stayed for 10 nights Oct / Nov 2013 in a poolside unit which was perfect for my family (2A +2C) watching the kids enjoying the beautiful pool. Room was equipped with all we needed and BBQ area was perfect for relaxing holiday dinners. Close easy walk to town. Management and staff went above and beyond to provide a friendly welcoming holiday experience. Awesome resort we loved it.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank carolandgazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2013 via mobile

Recently stayed in a poolside unit (No. 2). Lovely spacious unit, with a kitchen area and full size fridge, tastefully decorated with Whitsundays decor and a comfortable queen size bed as well as a large leather sofa bed. The Pool area is magnificent with plenty of deck chairs and is saltwater. BBQ facilities are fantastic also. Very clean! And a nice decking area to enjoy your meal on. Staff are friendly and very helpful. They helped us book our day trips and made recommendations on which trips to go on. Lastly the resort is only a 5 minute walk to the main strip of Airlie Beach. Location for us was perfect. I will definitely return.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank SofiaDeVito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2013 via mobile

Stayed at Boathaven this weekend with the family (2 adults, 2 teens). Love it!! Such a lovely room. Everything is so well planned and decorated. There's even a kitchenette and decent size fridge. I wouldn't change a thing. The pool is great and so is the spa. There's plenty of BBQ areas and places to relax. The balcony has a great view of Airlie and the pool area. Had such a relaxing weekend. The staff were really professional and friendly. Such great value for money. Would definitely like to return!

Stayed October 2013
Helpful?
1 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wangaratta, Australia
1 review
Reviewed 1 October 2013

Have just arrived back to blustery Victoria after having a wonderful holiday experience at the Boathaven Spa Resort. Reception staff could not help you enough, very informative and extremely pleasant to deal with. Helped with booking day trips and recommendations for eating and pamper places spot on. Stayed in poolside room, basic but clean and suited our needs. Easy walk to town centre. Enjoyed waking up and spending quiet time on the balcony before diving into the magnificent salt water pool. Holiday not long enough, would definitely go back and stay again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, Tasmania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2013

The hotel and staff were great. It was everything that I wanted and needed. Quiet time on the balcony looking at the sea first thing in the morning followed by an easy walk to the centre of town. The room was clean with adequate kitchen facilities as required and I did use them because I stayed for 14 nights. The pool was great, barbecue facilities and outdoor relaxing all handy and I really couldn't fault anything. The bus stops outside the hotel and with courtesy pickups for most of the tours it was great. The new marina across the road will make it even better with some of the trips dropping off right there. I wish I could go back tomorrow!

  • Stayed September 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jan602013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 September 2013

Boathaven is a short stroll to the shopping centre, it has a fantastic salt water pool, spa, entertaining area with lovely views. The rooms are a good size and open up to the view, they are clean and tidy. With the new Managers the complex now has a great vide, and it is certainly in an ideal location, especially as other complex's you have to be a mountain goat. The new Managers are absolutely lovely and doing a great job of bringing Boathaven back to his glorious self - one of the best complexes in Airlie Beach and certainly having access to the local supermarkets, MacDonalds, Subway and all the restaurants on foot or you can catch a local bus for about $4 and the buses come every half hour. I am told if you stay on Hamilton Island the cheapest meal is a pizza at $48!

Room Tip: All rooms are excellent, however the ones on the second floor, which you can go up via the lift have...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about at Boathaven Spa Resort

Property: at Boathaven Spa Resort
Address: 440 Shute Harbour Road, Airlie Beach, Queensland 4802, Australia
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 54 Speciality Lodging in Airlie Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — at Boathaven Spa Resort 4*
Number of rooms: 27
Official Description (provided by the hotel):
Your Perfect Airlie Beach Accommodation Destination! at Boathaven Spa Resort is located just 250 metres from Airlie Beach, and it is less than a 5 minute leisurely stroll to all the restaurants, cafe's, cocktail bars, shops, boutiques, markets and famous Airlie Beach Lagoon. Every room has free wifi, a balcony with views over the Port of Airlie, the Coral Sea or Boathaven Bay. All apartments are air-conditioned, have ceiling fans, full kitchens or kitchenettes and ensuite bathrooms. Some rooms feature romantics spa's on the balcony. The resort offers a large lagoon style swimming pool, complete with tropical waterfall. We offer a sun deck with sun loungers, BBQ area to enjoy with family or friends, complimentary parking, self service laundry facilities, foxtel movies, foxtel sports, free Wi-Fi is available. With the Great Barrier Reef, Whitehaven Beach and Heart Reef on your doorstep, why not book a tour with our tour desk team, we offer great local knowledge, service and we will arrange complimentary pick up and drop off at the resort to maximise your day tour experience. We look forward to welcoming you PLEASE NOTE : For the enjoyment of all guests, Boathaven Spa Resort enforces a strict NO PARTY POLICY. ... more   less 
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Also Known As:
Boathaven Hotel Airlie Beach
Boathaven Resort Airlie Beach
At Boathaven Spa Resort Airlie Beach/Whitsunday Islands

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