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“Stunning views, Fantastic staff !” 5 of 5 bubbles
Review of Pinnacles Resort

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Pinnacles Resort
Certificate of Excellence
Melbourne, Australia
Level Contributor
150 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Stunning views, Fantastic staff !”
5 of 5 bubbles Reviewed 12 October 2011

We stayed here late August with another couple to celebrate our friends' 50th. birthday. We had previously arranged with Sara the manageress to set up our apartment with various surprises we had mailed up during the week. She did such a wonderful job that from the moment we entered our beautiful, spacious 3 bedroom sub-penthouse we knew our week-long stay here would be great. Thank-you Sara ! ...( take note management......do not let her go! ) As per many other reviews here, the views are to die for. So much of our time was spent out on the balcony either in the spa or on the very comfy suncouches just absorbing the wonderful vista and the coming and going of all things nautical. We highly recommend Pinnacles for any special occasion or simply to get away and unwind. You won't want to leave. p.s had a wonderful meal at DejaVu restaurant just down the road.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wellmax229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Surfers Paradise, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 October 2011

Don't let the climb put you off this place - these are some of the most amazing apartments to stay at & the views are to die for!

Our apartment #7 was in a fantastic location & very private, allowing us to enjoy the view from the deck in peace & quiet (well except for the cockatoo's!).

It was the perfect honeymoon destination & we found the hill climb a greaqt way to walk off dinner & dessert!

Besides, the taxi's take you to your door if you want to catch one back up anyway.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KLCupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Oaks, California
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 27 September 2011

Our apartment (#17) was well-equiped and for the most part was very clean, although I noticed my socks got a bit dirty walking on the floor. The view from all windows and the roomy balcony were fantastic and the spa-style bathtub and shower were nice with good water pressure and hot water. I would have liked an oven, but otherwise the kitchen is well-equiped. Staff were friendly. The town is a great jumping off point for the Whitsundays and a better value than staying on Hamilton Island, as far as I can tell. You wouldn't get anything nearly as upscale for the price. We took a day snorkeling and Whitehaven beach tour with Ocean Rafting, which I highly recommend.
Pros: Location and view, amenties in apartment (Kitchen, bath, TV, balcony, linens, etc.)
Cons: WiFi not included, which I think is cheesy to nickel and dime you for
Overall: Lovely stay, recommended

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank globalfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunshine Coast
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 September 2011

Pinnacles resort is in the most beautiful setting with views you never get tired off. My husband and I spent 5 days at Pinnacles for a special anniversary and decided that it wasn't 5 star. The apartment was a good size and nicely furnished, however needed a really good clean. The kitchen bin was dirty, there was mould in the grout around the spa bath, the shower screen was dirty around the bottom, the floor of the shower needed a good scrub and maybe some bleach and there was dust on all skirtings and tile edges.There were 4 flat pillows on the bed - 5 star should have big plump pillows not flat worn out pillows. A small cotton blanket was supplied, however it barely covered the top of the bed with nothing to tuck in under the end. The pool was supposed to be 27 degrees but it was freezing. We thought it was a bit tough to say a big fee would be charged if the dishwasher wasn't unpacked before leaving. Internet in a 5 start resort should be free - there was a charge of $10 per day.
We highly praise the staff who were great and nothing was too much trouble. We had a great 5 days - Airlie beach is beautiful and you can choose as much or as little as you want to do. We would recommend Pinnacles Resort however it is not 5 star as advertised.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank sunnycoast56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby, Canada
1 review
4 of 5 bubbles Reviewed 10 September 2011

The rooms were really spacious. Huge jaccuzzi tub. Some had individual hottubs on their decks. The kitchen had microwave, but no oven.
The pool, and the 180 degree views, from both the infinity pool, and our large balcony were spectacular.

The only drawback, was the steep hill from the beach to our hotel . Then there was a 45 degree hike up to our suite. Luckily , there are golf carts, to take you up to your room, after your climb from town.
All in all, it was worth it. Had a great time.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eforster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 5 September 2011

Stayed at Pinnacles in August - fantastic appartment, high up with great views out to sea. Appartment (No 21) was of a very high standard with all the luxuries of home. Lovely jacuzzi set outside on balcony - great with a bottle of wine and a stunning sunset!! Previous reviewers comment on steep climb up - but if you didn't have that - you wouldn't get the stunning view! Anyway its good cardio exercise! and if you don't fancy it a cab will only cost 5 bucks.
Staff are fantastic - particularly Sarah on the desk - who always has a smile and cannot do enough to help!! ( she's a credit to the company!) and was particularly helpful when she knew it was a special anniversary trip ( nice surprise of sparkling wine and chocolates in fridge on arrival). Would not hesitate to reccommend Pinnacles and would return on next visit to Airlie Beach and the beautiful Whitsundays. Top tip: Take a helicopter trip over the reef with champagne lunch and snorkelling!! - absolutely stunning and the only way to appreciate the Whitsunday islands and barrier reef.

Room Tip: Request room at higher level - and mention special occasion
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank anaplas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2011

The accommodation at Pinnacles was absolutely amazing! When we walked into our room (3) I was blown away. The in room spa with the most amazing, stunning, gorgeous, to die for views put a smile that stayed there the whole weekend. I didnt want to leave. I wish our flights were cancelled as many were the week leading up to and after our stay. The staff were very welcoming and offered us a lift in the buggy each time we saw them on the premises up to our unit. We did have to walk it a couple of times, but it helped to burn off the dinner and drinks you may have in town. The walk is worth it too when you get back to your room. We went for a quick dip in the pool late one afternoon it could do with a slight increase in the pool temperature, though it was worth a bit of a shiver to experience the mesmerizing view! I will definitly be recommending Pinnacles to family and friends and if we ever revisit Airlie (which i hope to) I will surely be staying here again!

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LiLi_0375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinnacles Resort

Property: Pinnacles Resort
Address: 16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia
Phone Number:
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 54 Speciality Lodging in Airlie Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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