We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 star luxury”
Review of Pinnacles Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Pinnacles Resort
Certificate of Excellence
Reviewed 28 April 2014

From the moment we arrived, it was clear we had chosen the right place for our family.
Clean, spacious, beautiful views from every window. The pool was stunning and the Jacuzzi tub on every balcony was pure decadence.
The rooms were so clean, the beds extremely comfortable too. A tv in each room, and dvds available at reception for a rainy day at no charge.
The service was impeccable, and a smoke free resort with a 'no party policy' made for an even better family experience.
Highly recommended!!!!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ash G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (477)
Traveller rating
Traveller type
Time of year
Language
  • More languages

223 - 229 of 477 reviews

Reviewed 26 April 2014 via mobile

Our two bedroom apartment was beautiful. Spacious, clean and well appointed. Plenty of room for a family with teenagers (including three tv's).
The view was spectacular and our afternoon visitors (sulphur crested cockatoos) were a lovely reminder of home.
Service was great. Courteous and efficient. Very open to feedback.
The only word of warning - that steep driveway. We had read reviews so were aware of it - sort of!! It is very steep and a bit on the dangerous side in wet conditions so be mindful of it. The other thing to be mindful of are stairs and access. If you have any mobility issues or maybe even carting babies or toddlers, ask for an apartment with easy access (ours wasnt particularly).
Would definitely stay again.

Stayed: April 2014
1  Thank kym4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Really great spot with amazing views of Airlie Beach and the islands. Book a room with the jacuzzi! Beds are very comfy and apartments are a decent size. Pool isn't huge but the views more than make up for it. Good for couples and families...would recommend it for anyone visiting the area. The only issues are the lack of turn down service and rooms not being cleaned daily which can mean a lack of clean towels.

Room Tip: Ask for a room with a jacuzzi and for a room near the pool.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Would i stay here again, probably NOT....

Airlie Beach has lots of accommodation options, if i was to choose again, i would definately stay elsewhere.

This is definately not 5 star, at $260 a night i would have expected better service upon arrival to end of stay.

when we arrived, we were basically handed the key, and the rest was see it for yourself.

Make sure you read the fine print, because if you dont clean the apartment before you leave, you get charged....

One you open the door, you get no service whatsoever... i was totally appauled at the fact that if i wanted extra towels i had to pay extra for them.

2 Towels each for a 3 day stay....

No Free Wifi either, i thought at $7.00 fee for one hour of Wifi, and the charges.

All in all, i have travelled a lot, and stayed in a lot of accommodation hotels/apartments...

and i wouldnt recommend Pinnacles.... Look elsewhere, Airlie Beach has a lot of other options.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank angken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnacles, Manager at Pinnacles Resort, responded to this reviewResponded 24 April 2014

We are sorry to hear you did not enjoy your stay with us.

The holiday rental apartments such as the one you occupied are classified as 5 star under the AAA category of “Self Catering” which covers fully self-catered apartments. This category is NOT the same as for a 5 star rated “Hotel” which may have restaurants, concierge, 24 hour front desk and daily room servicing.

Our guests have been enjoying Wi-Fi access for sometime now although this has been at a fee. We have been reviewing this recently and are pleased to advise that for the past two weeks now we have been able to offer our guests complimentary Wi-Fi in our lounge area located adjacent to the Gym/Sauna.

Whilst we do ask our guests to remove rubbish and have the dishes done, we do not expect the apartment to be cleaned. Guests who leave their apartments in an unreasonable condition may be charged an excess cleaning fee.This is common practise for majority of self contained apartment complexes.

A couple of the points you have mentioned would have been rectified immediately had we been made aware during your stay.

Kind Regards
Pinnacles Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

We booked a two bedroom unit towards the top of the hill with amazing views across Airlie and beyond. The apartment was fantastic, really spacious and we never felt like there wasn't enough room for the two couples in there. The balcony was a great feature and one which we used a lot. The hotel is well positioned for walking down to the front (only about 10 minutes) and, apart from the hill, easy to get in and out of. They were also really accommodating for us when we had a night cancelled on the next part of our trip and they were willing to extend our booking for an additional night, plus told us that if the trip was cancelled altogether, they could let us stay for the other nights too.

The only things that are stopping this being a five star review are fairly minor, but the little things should be seen to. There weren't four matching red wine glasses in the apartment and there was a bit of a mixed bag in terms of glassware. The gym was ok, but a lot of the equipment needed maintenance and the treadmill was like running on a slippery carpet. Apart from these minor details, we would definitely return.

Room Tip: Pick a room at the top of the hill. The walk is hard but the views are worth it
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GlasgowEuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

The Pinnacles is a wonderful property with exceptional and well trained staff. Sue and Sarah, in the office, were very helpful to us during our stay and did it all with a friendly smile.

We had unit 27, a two bedroom unit, which we found to be lovely. The view is exceptional from the entire unit. The kitchen was well appointed, but keep in mind to keep food in the fridge as the kitchen ants will come out if food is left on the counters. The layout of the unit was relaxing and the large balcony with the hot tub was used by us every afternoon apres sun to relax and watch the wildlife. Oh yes, I did say wildlife. Each afternoon a few white parrots/cockatoos would sit on the balcony railing and beg for food. Who knew, they love Doritos as much as I do. Bush turkeys are also found high on the hill and make some unexpected noise every morning around 5am.

We found the Pinnacles to be excellent in almost every way. The infinity pool, and the gym with coffee room were delightful. This property is very low key and quiet. There is no restaurant or bar on site and is as a result, very peaceful.

The only real negative to the property is that it is located on a "very" steep hill and the units are terrace upward. The effect is that if you have a higher numbered unit and want to walk to it from town, you are in for a very physical workout. Our unit was on the top level (lucky us). We soon realized it was best to take the $5-6 cab ride from the taxis at the bottom of the hill. This is important, and it may make sense to request one of the lower units. You still will have great views because you are still half way up the hill/mountain/cliff.

Room Tip: Ask for the lower units as the hill climb/torture will be less grueling and the 5am bush turkey figh...
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JDhappyfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

Flying home today after 5 nights at Pinnacles, very hard to leave! The room (1 bed ocean view with jacuzzi on the balcony) was perfect, with a view over the water that was amazing. Full kitchen facilities were handy, very spacious rooms, massive shower in the ensuite, nice clean pool with infinity edge for leaning on, but it was the view that had us eating out on the balcony - that is, when we weren't just down the hill trying out the local restaurants.

The hill is steep, we hired a car though that also allowed us to venture outside Airlie Beach. The new Woolworths is now open at the bottom of the street. Day trip operators for cruises to the nearby islands and the reef will pick you up and drop you off at the end of the driveway.

Already thinking of the next time, was very hard to leave and could easily have added on an extra couple of days.

Stayed: April 2014, travelled as a couple
1  Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Airlie Beach
9.7 mi away
Palm Bay Resort Whitsundays
Palm Bay Resort Whitsundays
#1 of 1 in Long Island
280 reviews
0.9 mi away
at Marina Shores
at Marina Shores
#5 of 10 in Airlie Beach
412 reviews
0.3 mi away
Heart Hotel and Gallery Whitsundays
Show Prices
Show Prices
Show Prices
16.2 mi away
Reef View Hotel
Reef View Hotel
#5 of 5 in Hamilton Island
2,410 reviews
0.7 mi away
Coral Sea Resort
Coral Sea Resort
#1 of 10 in Airlie Beach
1,149 reviews
15.4 mi away
Qualia Resort
Qualia Resort
#2 of 5 in Hamilton Island
1,342 reviews
Show Prices
Show Prices
Show Prices

Been to Pinnacles Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pinnacles Resort

Address: 16 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Phone Number:
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 56 Speciality Lodging in Airlie Beach
Price Range: £117 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. Whitsunday Tourism Awards 2016 Winner-self contained accommodation Queensland Tourism Awards 2016 Winner-self contained accommodation ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Agoda, Expedia, Booking.com, Hotels.com, Ebookers, Cancelon, Evoline ltd and HotelQuickly so you can book your Pinnacles Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing