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“Amazing Views”
Review of Pinnacles Resort

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Pinnacles Resort
Certificate of Excellence
Reviewed 10 August 2014

We really enjoyed Pinnacles Resort! Definitely a 5 star resort however, there is a couple of things they could fix to improve it. First, and most important to us was internet access. They say free wifi but only in the lobby area. Well if you saw the hill you have to climb to get to the lobby every time you need internet access it's CRAZY! They have an internet service (through another company) they say you can purchase for in room but good luck connecting to it. We were there 5 days and never were able to connect. We ended up using the hot spot on our phone. I realize your on holiday and shouldn't need internet access however, we have a business that we need to check in and take care of certain things while away. Second, the jacuzzi was kind of hard to get hot. We had to turn it off and on through out the day to get it hot and it took so long that it was 3 or 4 before you can get in. Lastly, if you don't rent a car you will have a hard time going up and down the hill to get to your room! Yes, you can hire a taxi to bring you back up but it almost seems ridiculous as the shops and restaurants are literally a block from the resort.

The resort is beautiful with amazing views and an amazing infinity pool which was warm (in the winter). It's very clean and the cleaning service every couple of days is great! It's has a fully stocked kitchen so you can make a meal if you want to save money. The staff was very nice and helpful when we asked for help with the jacuzzi.

It was AMAZING but because of these things that are important to our family we would definitely stay else where. If they fixed the internet situation we would definitely stay here!!!

Room Tip: 2 bedroom suite with jacuzzi has amazing view and huge balcony!!
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BeccaMuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this reviewResponded 21 December 2014

Good Afternoon,

We are glad to hear your stay with us overall was pleasant and thank you for submitting your review.

The heated infinity pool throughout winter is always a pleaser amongst guests. The views really are amazing and unfortunately to get that view there is a hill. The local taxi company are more than obliging to take our guests to their apartments even though we are so close to town.

We understand the importance of good internet connection as often we have guests, who, like yourself need to still have access for certain reasons. Since your visit we decided to roll out complimentary interest across the whole resort. This is currently still in a transition stage as it will take a little bit of time to make sure each apartment and area of the resort is covered to the best of our ability.

With our Jacuzzi's we do recommend turning them on first thing in the morning as they do take 3-4 hours to heat fully. By leaving the cover on the Jacuzzi it will stop the heat from escaping. We are happy to heat that we could resolve your issue with the Jacuzzi.

We do hope you to welcome you back to Pinnacles next time you are in Airlie Beach.

Best Wishes.

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213 - 219 of 482 reviews

Reviewed 10 August 2014

Hi
I have to say that of all the places I have reviewed over the last few years...this is a gem :-)

We arrived for a 3 night stay from Brisbane in August which is Winter here in Australia. We picked up a great deal through Expedia including flights.

The check in time is 2pm...we arrived about 11.30 am. The resort booked the Airport pick up for us, seamless. There was no issue with checking it straight away. They even preheated our private jacuzzi for us, nice!

We arrived at the unit walked in and... Wow...very impressive. You know you see photos on the website and think oh yeah, we'll this lives up to the photos. See our photos.

The unit was very spacious, well decorated etc ....But the outside area is spectacular and the view is to die for.

If you want to arrive somewhere for R & R buy some. Wine, some food and not need to go anywhere for a few days, this is a great place...

If you want to be able to walk up and down to town... There are a couple of things...

These are not complaints as we were absolutely thrilled with the accommodation and views.

1. The hill on the way down is OK...a 5 min walk....on the way back up it is a 24 degree incline, which is why they call it "Cardiac Hill"... Once you reach reception they will take you to your unit but obviously only within opening hours

2. There are no onsite restaurant facilities...so grab some wine and food on the way and enjoy :-)

Obviously if you have a car.... The first point is moot.

All in all a great place, highly recommended :-)

Room Tip: We stayed in 24... No complaints at all
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

We have really enjoyed our stay at Pinnacles - the apartment is huge, very well appointed with great views over Airlie and the Whitsunday. Staff ha email been very friendly and helpful. We're definitely hoping to stay again.

Stayed: August 2014, travelled as a couple
Thank Jude_and_Martin_dG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this reviewResponded 21 December 2014

Good Afternoon,

We appreciate your review regarding your stay here at Pinnacles.

A lot of guests comment on the size of our apartments and that it is really like a home away from home.

We are pleased you enjoyed your stay with us and do hope you will contact us directly next time you are wanting to visit.

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Reviewed 31 July 2014

It was our first visit to Airlie and I think we chose the best place to stay. We had a week in a 2 bedroom apartment and I wish we had booked for longer. We had the most magnificent views from the oversized balcony and a jacuzzi which we used to cool off during the day and heated for relaxing of a night. When we weren't in the jacuzzi we were cooling off in the beautiful infinity pool.
It was a short walk down the hill (yes it is steep) into the centre of town and we would get a taxi back to our apartment door. The apartment had everything you would expect of a 5 star resort. The service was fantastic from the staff, even organising to collect us from the marina when our plane was delayed on Hamilton Island and also booking our trip to Whitehaven Beach.
The town centre had some lovely restaurants which we enjoyed when not having a meal on our balcony. There is also a great walking track which goes from one end of the bay to the other.
Would we return to Pinnacles...absolutely!

Room Tip: We stayed in Apartment 6 high on the hill. Fantastic view and extremely private!
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RondaAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

We have become regulars at Pinnacles, returning every winter for the sunshine and relaxation. We wouldn't stay anywhere else. The pool is fantastic and everything faces the right way for sun and views. The managers are lovely people, friendly and helpful, very capable and every year we return there are improvements. Personally we don't mind the walk up the hill and would always have a few laughs on the way between ourselves and others heading up and down the hill. But if you aren't fit or have bad knees just hire a rental for your stay or taxi - the benefits of being high up on the hill is worth it. The apartments we've stayed in are great - well appointed, spacious with great indoor/outdoor flow. Every day there is a pleasure. A short walk down Golden Orchid Drive and you're right in the hub - and the new supermarket just at the bottom of the Drive is a great addition if you want to pick up a few things. We highly recommend Pinnacles as the place to stay at Airlie Beach.

Sarah & Lawrence Peeters

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank peeters111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We recently stayed for 10 nights in a 2 bedroom apartment. The views from the apartment were fantastic. Our jacuzzi was heated and awaiting us when we arrived. The verandah is very spacious and a lovely place to relax in the afternoon and evening. The unit was very clean on our arrival and serviced twice during our stay (very spoilt). TV's were great in everyroom, although it would be nice to be able to have kids channels in the bedroom. The kitchen only had basic cooking items but staff at reception were accommodating when I enquired an extra cooking item. Some plastic items for the kids would be helpful. Lovely pool area, heated but not quite warm when we stayed but we did travel during an extreme winter weather period. The gym is very well equipped. Guest lounge has an awesome coffeee machine available to in house guests. Great location central to main street but if you are a family with young children a car is the best option for getting around. Woolworths at the end of the street and many great restaurants around. Our tip Fish D'vine.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
4  Thank ahis2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Stayed at the Pinnacles Apartments for 3 nights recently.

Our apartment had fantastic views over the township of Airlie Beach and the bay.

Service was very friendly and efficient at reception

A bit of a walk up the hill to get home after being in the town but after a few days we had gotten used to it.

The complex has a 'no excessive noise' policy which seems to be quite strictly enforced, which was great for us as we were after a relaxing, peaceful long weekend. We had a peaceful night's sleep on the comfortable beds each night, only being awoken by the cockatoos in the morning.

Would definitely stay there again when we go back to Airlie.

Stayed: July 2014, travelled as a couple
Thank J_Po414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this reviewResponded 21 December 2014

Good Afternoon,

Thank you for taking the time to write your review.

We are happy to hear you enjoyed your stay with us and liked that it was a peaceful and relaxing place for you to enjoy.

We would love to welcome you back and ask that you contact us directly for the best possible deal next time you are considering a getaway.

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Additional Information about Pinnacles Resort

Address: 16 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Phone Number:
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 56 Speciality Lodging in Airlie Beach
Price Range: £112 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. Whitsunday Tourism Awards 2016 Winner-self contained accommodation Queensland Tourism Awards 2016 Winner-self contained accommodation ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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