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“Memorable Honeymoon”
Review of Pinnacles Resort

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Pinnacles Resort
Certificate of Excellence
Brisbane, Australia
1 review
“Memorable Honeymoon”
Reviewed 31 May 2010

Pinnacles Resort was just spectacular. The view, the location, the ladies at the front office, it was all fantastic. We had a lovely honeymoon and can highly recommend this resort. The only thing that people should be aware of if you are not driving is that the walk up the hill to the resort is very (very) steep and long, it's not for anyone with any kind of walking disability. Having said that, during the day the ladies at the front office will drop you to your apartment in their little golf buggy and you can grab a $10 taxi from the main street at night time. A must though, visit De Ja Vu for dinner...the food is supurb.

Kylie and Nick

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank My_travels133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
brisbane
1 review
Reviewed 28 May 2010

My partner and I recently spent a week at Pinnacles not knowing anything about it other then what we found on the web. We arrived at Prosipine airport at night time to a Limo waiting for us which Pinnacles had arranged. We were shown into to our room and told the in's and out's. We looked around at what was there for us and were taken back by the Cleanliness and condition of the room. Everything was perfect. From the new appliances to the massive deck with a spa.

I have traveled the world and can honestly say that it is so nice to find such a great place so close to home!

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank trippytarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 May 2010

My best friend and I stayed at Pinnacle for 4 nights. The resort has fantastic views, so upon arrival we were taken up to our room via golk cart. The rooms are self-contained with EVERYTHING you might desire, incl a coffee machine so come prepared with your choice of food and drink. Lock yourself into your luxurious, homely room and enjoy.

The room we booked had the outdoor jacuzzi which I highly reccommend, and its undercover so your protected from the odd bit of rain that may arrive as we were there during the wet season. The layout is perfest if you are after privacy, you'll feel like the only room that exists, and if you wish to get amongst it, it's a short walk down the hill to the main strip of airlie beach shops. If you're feeling extra lazy, feel free to contact any of the lovely ladies at reception to come retrieve you via golf buggy, and they'll gladly take you down. AND back up when you get back!!

Pinnacle is the perfect place for a private, relaxed getaway where you'll have everything at your finger tips, staff assistance when required or just left alone to enjoy the sun and your spa. I highly reccomend it, to friends, couples,and groups. WE LOVE YOU PINNACLE AND WILL BE BACK AGAIN SOON!

  • Stayed February 2010, travelled with friends
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Helpful?
Thank TaraMBroadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 15 May 2010

Make sure you get a room with a Jacuzzi out on the balcony. The apartments are well appointed and maintained. A definite recommend when in Airlie. It's up in the hills away from the backpackers in Airlie and has commanding views. But close enough to everything. We will stay there again.

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank DavidHarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 11 May 2010

After searching the internet for days, i sent and email enquiring about rates, dates etc to a few different places. Within half and hour i had a quick, prompt reply form the ladies at Pinnacles Resort, they informed me about the resort, transport, weather and surroundings. They were honest to advise me of there best price straight away they also encouraged me to enquire about other resorts, however after looking at the others, i was so amazed by the price and value i booked straight away! Might i add not one of the other resorts replied to me on the same day and none of them were as personal as Pinnacles response's. The resort was so peaceful and had amazing views no matter what direction you looked, My favorite part of my stay was defiantly the room, the design and features in the room were way above my expectations, i would never stay anywhere else!!

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank itravelaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2010

This place was a bit of a dissapointment. The view is wonderful as you would expect from the name it is high up, however what you are not aware off is the steepness of the mountain that must be climbed it is truly a daunting climb so if you are not fit and I mean really fit then forget it. The apartment we had was clean and tidy and well kitted out however it was not cleaned once nor any linen or towles changed during the week (we obviously did it ourselves but that is not the defination of 5 star).
The staff were surley and sometimes downright rude, perhaps thats because we booked with the owner and not at the full price through them.
We had several complaints during our stay and were told to phone the owner. We phoned the owner who phoned the staff who then addressed our problem, stupid or what. The night manager sounded drunk when we phoned him and was really rude.
The final insult was a $20 bill for the three local 1 minute phone calls to the owner.
To sum up unless you are Sir Edmund Hillary or some other mountain climber preparing for challangeing climb then give it a miss.

  • Stayed April 2010, travelled with family
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Helpful?
3 Thank bristolnightowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnaclesmanager, Manager/Owner at Pinnacles Resort, responded to this review, 27 April 2010
Thank you for your comments. We are taking action to rectify this immediately.

The apartment (as you said) was leased to you directly by its owner at a deeply discounted price. This owner did not pay Pinnacles Resort for any of the 5-star services such as room servicing for your stay. This is an unacceptable compromise to our resort as it creates a bad impression with guests who feel they are being let down, as did you. A booking made directly with this owner, is not in fact within Pinnacles 5-star service because this owner does not fund those 5-star services.

We have advised this owner today that we are terminating his right to let his apartment directly, under our Pinnacles Brand name and you will be the last guest to suffer his compromised offering.

The night manager you referred to has a speech impediment which causes him to slur his speech. He does not drink.

Thanks again and sorry you were deceived by the owner. Pinnacles management is sympathetic to your grievance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville
2 reviews
Reviewed 11 April 2010

This property is in a ideal location overlooking the ocean,the rooms are large and very well equiped. The kitchen is great everything that you need and all the appliances are very good quality.The balcony is massive with a great jaccuzzi, lots of comfortable lounges and views overlooking the ocean and the main business area, which is only a short walk. It would be great to have a bbq on the balcony as the weather is great and you could spend all day just watching the ocean.
The pool is beautiful and the gardens are very well maintained,also the staff are very friendly and so helpful.
I couldn't pick one thing wrong with this resort we loved it and it isthe best place we have stayed at so far.

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank Goldielocks555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinnacles Resort

Property: Pinnacles Resort
Address: 16 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Phone Number:
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 54 Speciality Lodging in Airlie Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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