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at Waterfront Whitsunday Retreat
Ranked #9 of 10 Hotels in Airlie Beach
Huddersfield, England
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beware”
1 of 5 bubbles Reviewed 17 March 2008

We chose this hotel because of the excellent reviews on tripadvsior and were expecting great things, especially because of the price (approx AU$170 per night) and we decided to have one night in a lovely hotel before a sailing trip - We booked through rooms to go and checked in with a lovely guy who turned out to own the place. W were a little early due to our flight but he said that would be no problem, but that he was waiting for the aircon people to arrive to service the a/c in our room. However when we went into our room (decent size) there was a terrible smell in the room, which smelt foul, strongly musty and damp. I spoke to the manager and he explained that unfortunately there were no other rooms and that the service should fix the problem, and that we could open the doors and windows to air the room. There was no way I was about to pay this price for this standard of room. I had a quick look aroubnd the room (which was not particulary clean - dust on surfaces and bits on floor, toilet not clean) and the pool area (which was also not clean and covered in stuff) and we felt that the plastic shower enclosure, rusty bathroom unit legs and cheap looking fittings did not warrant the money. We spoke again to the manager (who was very understanding and even found us alternative accomodation) and he cancelled our booking. I understand that our experience was marred by the smell in the room but i feel that the whole place is overpriced. Also a letter was missing from the front logo of the hotel. Maybe that should have given me a clue..

  • Liked — Decent size room close to the centre
  • Disliked — SMELL and cleanliness
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stephwana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Experience-Airlie, General Manager at at Waterfront Whitsunday Retreat, responded to this review, 22 March 2008
Dear stephwana

Thank you for your review we are grateful for your feedback.

I am sorry that you decided to leave us early due to the musty smell from the air conditioning unit, as advised at the time the air conditioning unit was scheduled to be serviced that day as we had recognised some days earlier it required servicing and had placed the room on maintenance until it was serviced. When you arrived early we agreed to place your bags only in the room and I did explain that once the air conditioning was serviced this would eliminate the musty smell. The air conditioning service technician arrived soon after you left and serviced the air conditioning, we then cleaned the filters and to ensure total peace of mind we have an air purifier which I placed in the room for two hours. The room was absolutely perfect just before 2pm which is our published check in time, what a shame you did not experience the room once the air conditioning service had taken place.

In regards to the cleaning, I personally ensure every room is cleaned to very high standards, I was surprised you mentioned this in your review, however we appreciate your feedback and will ensure our attention to detail remains impeccable.

In regards to the pool area I can only assume the "stuff" you refer to is minor leaf litter from the Flametree that is situated adjacent to the pool area. At this time of year Flametrees start to loose their very tiny leaves and this poses a challenge to keep the pool area clear of this minor leaf litter. I can assure you we mop the pool area in the early morning and then again in the afternoon, early evening to ensure we do not distrub guests. The pool area is an important area for our guests to relax and enjoy the sunshine hence it is paramount for us to keep this area tidy.

I sincerely hope you enjoyed the alternative accommodation I assisted you with and trust you had an enjoyable time in our magical region. I do hope you may consider Waterfront Whitsunday Retreat in the future if travelling again in this part of the world, I will make certain any servicing to air conditioning is conducted (if required) prior to allowing access to the room.

Kind regards

Darren Thompson
General Manager
Waterfront Whitsunday Retreat
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142 reviews from our community

Traveller rating
    87
    23
    14
    10
    8
See reviews for
9
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
sydney
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 11 March 2008

My partner and I stayed here for 3 nights before heading to one of the islands. The guys who run the place are great and were very helpful suggesting things for us to do and places to eat. They even drove us down to the main street when it was raining one night and then down to the marina to catch our ferry to the islands. They also booked our ferries for us and our transfer back to the airport.

The rooms were clean and nicely furnished, with a kitchenette area and a spa bath out on the balcony. The bed was comfortable – we both slept really well! The pictures on their website are pretty accurate (apart from the view!) if you want to check out what you get. Included in our rate was breakfast which they drop off in your room when you get there – it was fine, but nothing particularly exciting (box of cereal, milk, juice, yoghurt, cereal bars and fruit). I guess I want something a bit different when I’m on holiday to what I have at home! There’s also a DVD player in the room which we made use of bringing some films we’d been meaning to watch. At the moment the tv’s are a bit small for the rooms but apparently the guys who are now running it will be installing larger tv’s. There is a swimming pool which we didn’t use but it looked quite nice. There’s also a telescope at the pool for guests to use (although we only found out about that when we were leaving – they probably need to tell you a bit more about what’s on offer when you arrive)

The Waterfront is located about a 10 min walk (if that) from the main area of restaurants and bars which was fine. The issue we had was the view from our room which was of the construction site of a new marina. Whilst we didn’t hear any construction work, it’s not an ideal holiday view. It is also on a main road, so you do get a little bit of road noise – it didn’t really disturb us, but you couldn’t have the patio doors open when it was busy out there.

Overall it was a nice place to stay for a few days, but I think it was maybe a little overpriced (we paid $209/night which included breakfast and a $20 mini-bar voucher). I think they have a little further to go before I would consider it to be luxury accommodation. Around this time of year (March) a lot of places have discounts as its off-season, so it might be possible to get a better deal (but I don’t know – I’m just guessing!). The guys who are running it have only been there since December and are still making changes to the place (updating the tv’s etc.). If you don’t mind not having a great view then consider this as a place to stay. If you want the view then probably somewhere else would be better.

  • Liked — the room
  • Disliked — the view!
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lissag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontWhitsunday, General Manager at at Waterfront Whitsunday Retreat, responded to this review, 7 June 2008
Dear lissag,

Thank you for your lovely feedback in regards to your stay earlier in the year.

I am delighted to advise that we have indeed upgraded facilities as discussed during your stay. The Luxury Spa Suites now include 127cm (50") High Definition Plasma Televisions featuring 4.3 trillion colours, XD engine and stereo surround sound. We have also installed 28 Austar cable television channels with movies, sport, news, music, kids entertainment and documentary channels along with recently installed digital TV which enhances the local television stations and offers greater viewing choice. We have also installed Mini Home Theatre systems which feature DVD/CD/MP3/USB options, digital Dolby surround sound and iPod connectivity. While enjoying the new range of entertainment facilities you can now enjoy premium Twinings teas (English Breakfast, Earl Grey, and Lady Grey) and premium Twinings herbal teas (Peppermint, Lemon Twist, and Camomile). We have also upgraded our phone system, the suites now feature voicemail and direct in dial facility allowing guests the opportunity to have family and friends dial direct to their suite.

Some great enhancements for guests to enjoy.

We are committed to quality, both quality service and quality facilities. I do hope you will visit us again in the not to distant future.

Sincerely

Guest Service Team
Waterfront Whitsunday Retreat
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Yorkshire, UK
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 23 February 2008

The help and service we received from these guys was phonomenal.
We had flights cancelled and got in a real mess. They practically sorted out our onward journey and got our holiday back on track.
So glad we stayed here...Oh yes, and the room was excellent as well!

  • Liked — Helpful staff
  • Disliked — view! (but a temporary problem)
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank yorkshirerob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2008

I found this hotel on TripAdvisor and it did not dissapoint. The hotel is in a good spot close to the town you can walk easily in a few minutes to the restaurannts and shops. The hotel is modern, the rooms have heaps of space and there is a spa on the balcony of the room and a playstation which was good for the day it rained, oh yeah the mini bar came in handy that day as well. We stayed 4 nights and wish we could have stayed longer. The staff are very friendly and always there to help, they really make your time there very enjoyable. The pool is awesome and you can just lounge around, we got talking to another couple around the pool and they also commented on how good the hotel was. My partner liked the shampoo and soaps that they have but overall we both loved our time there.

If you want a great place to stay then this hotel is excellent.

  • Liked — Great rooms, pool and great service
  • Disliked — We didn't want to leave
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Johnno76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 January 2008

We stayed 4 nights at waterfront and the hotel is excellent. It was our first time to Airlie Beach and the guys at the hotel really looked after us, showed us the places to go, drove us into town when it was raining even introduced us to some of the guests who we are now friends with. The hotel has a great pool area and the rooms are large and really modern, they have a big fridge so staying a few days you have space for you own gear. The service is very good here, they clean the room every day and the guys seems to be always ready to help if you need it. The guys booked us on camira which went to Whitehaven beach, an amazing beach on one of the islands were the sand is pure white and the water so clear you can see the bottom, really great day out. We highly reccomend this hotel, we have told all our friends about it. It is top notch.

  • Liked — the pool, rooms and the staff
  • Disliked — hvaing to leave
  • Stayed January 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank matt__foreman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 January 2008

We have just come back form the best Christmas ever even though the hotel is smaller we felt like we were the only people in Airlie Beach. The hotel was beautiful and the staff were fantastic - always willing to help. It was lovely to wake up to the beautiful view and it was great to be able to walk only a few minutes to the beach. We had many hours of just strolling around but found comfort coming back to our room. The prices are great for what you get. Theres nothing like this in Brisbane - We love it up there as this is the first time we have been to Airlie Beach and we will go back for more. This is the best experience I have had at a hotel for a long time.

  • Liked — The rooms were beatiful, the price was great and the staff were excellent
  • Disliked — I think I liked everything - it was fantastic
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ButterFli13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syndey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 January 2008

What can i say even though the weather was not its best when we were up there but the owners managed to help us make the best out of our holidays from recommending activities to bringing us board games just incase we needed them... I will have to say we will miss them...

Thanks Guys
Hope you had a good new year....

Regards
Maz

  • Liked — Freindly and welcoming staff with a great location
  • Disliked — the weather in Dec (Tropical)
  • Stayed December 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Mazmooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about at Waterfront Whitsunday Retreat

Property: at Waterfront Whitsunday Retreat
Address: 438 Shute Harbour Rd, Airlie Beach, Queensland 4802, Australia
Region: Australia > Queensland > Airlie Beach
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Airlie Beach
#5 Luxury Hotel in Airlie Beach
#6 Family Hotel in Airlie Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — at Waterfront Whitsunday Retreat 4.5*
Number of rooms: 6
Official Description (provided by the hotel):
at Waterfront Whitsunday Retreat sets new standards of luxury award winning couples only boutique accommodation in the Whitsundays. Adjoining Airlie Beach and nestled on Pioneer bay which features pristine turquoise waters surrounded by breathtaking rainforest, guests can expect a high level of privacy coupled with exceptional unobtrusive personalised service. The luxury retreat comprises an exclusive collection of just five, one bedroom balcony spa suites and an incredible top floor Jacuzzi penthouse, with views over Port of Airlie and the Coral Sea. The luxury spa suites feature contemporary inspired interior furnishings that exude style and tropical ambience, natural timber louvers, spacious balcony with corner spa, Brand new king size beds, gourmet galley kitchen and pebbled ensuite bathrooms. The penthouse features a unique four posted king bed, the master bathroom featuring a double person rain shower, generous powder room complete with private balcony overlooking lush rainforest, a gourmet kitchen, black marble bar complete with wine fridge and stainless steel fixtures. Externally the penthouse enjoys an expansive balcony complete with six person Jacuzzi. Redefining intimate levels of service suites are serviced daily whilst the retreat boasts a private sun deck, deep water horizon pool, guest BBQ, lush tropical gardens, a-la-carte in room massage, facial and beauty treatments, unlimited FREE wireless internet, tour booking desk, great barrier reef touring, concierge and personalised limousine transfers. Exuding luxury, romance and tropical ambiance, at Waterfront Whitsunday Retreat offers the travel connoisseur a perfect blend of relaxation, intimacy and personalised service for an unparalleled couples only retreat experience. PLEASE NOTE : For the enjoyment of all guests, Waterfront Whitsunday Retreat 18+ enforces a strict NO NOISE NO PARTY POLICY. ... more   less 
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Also Known As:
Waterfront Whitsunday Retreat Airlie Beach
Waterfront Whitsunday Retreat Hotel
At Waterfront Whitsunday Retreat Airlie Beach/Whitsunday Islands

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