Terribly dissappointing. Apartment are nothing like they advertise. The view was fantastic and thats where the positives stop. Air conditioners are set at a set temperature (which is not suitable) and you are not given remotes for them, apartment was constantly covered with ants, fans sounded like they were going to take off like a helicopter, fans in the bathrooms are connected so if someone turns the lights on in one bathroom then they both come on (not suitable in the middle of the night as they also sounded like a jumbo jet in your apartment), Not enough towells left in the apartment, pool although looked nice you had a permanent smell of chlorine on your body, high chair although was booked at time booking was made was not available when we arrived and when we did get it it was disgusting and mouldy, and when we notified the owners about our concerns we were shrugged off as if they didn't care, there was no apology given for any of our complaints. Overall a terrible stay. When you book and pay for 4 1/2 star accomodation you should receive this not 2 1/2 star accomodation.
- Official Description (provided by the hotel):
- Situated 200 metres from the Airlie beach foreshore, Toscana Village Resort is located half way up a leafy hillside providing stunning ocean views over the bay to Hayman Island and beyond.The resort has pretty Tuscan garden pathways leading to three smaller pools and BBQ area at the rear of the resort, and another pool at the front entrance allowing for plenty of areas to laze around reading a good book. All apartments are self catering with full kitchen and laundry facilities and balconies with outdoor dining settings to enjoy an afternoon wine and the panoramic vistas. We aim to provide comfortable, spacious accommodation in a convenient location offering great views and value for money. ... more less
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- Also Known As:
- Toscana Village Hotel Airlie Beach
- Toscana Village Resort Airlie Beach/Whitsunday Islands