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“For a Peppers, disappointing”

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Peppers Airlie Beach
Toowoomba, Queensland, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“For a Peppers, disappointing”
3 of 5 bubbles Reviewed 20 December 2012

My husband and I love Peppers and have stayed at several across Australia and have never been disappointed, until now. If you love Peppers and are choosing this hotel based on past Peppers' experiences, I'd do a bit more research and make an informed choice. It's not what you would expect.
So - the good stuff first:
Large room, great views, Tides restaurant is excellent, one of the best we've been to of late, the reception and pool area are lovely. The staff are friendly and the restaurant staff exceptional.
The not so good:
The water pressure is terrible, no lovely showers here and the spa bath is sooooo huge it would take ages to fill it and I just hate wasting that much water. It's a 6 seater in a 1 bedder, makes no sense.
The bed was two king singles stuck together, was very hard and the doona didn't have a cover on it, it was just sandwiched between 2 sheets which was very odd.
The cleaning and maintenance isn't great - our couch was filthy, as was the rug and the outside table had food stuck under the glass, our dryer didn't work and the bin had been snapped off the door. The room was generally just a bit grotty. Someone vomited outside the lift (obviously not the hotel's fault!) but instead of cleaning it properly it had just been hosed under the stairs and was still visible, yuk!
The pool area is stunning but tiny for such a huge hotel. There were tiles missing in the spa and the seat cushions on the few seats available had holes and/or were stained.
It's not within easy walking distance of town. The walk down isn't too bad if you've got decent knees but the walk back in tropical heat is too much (we are pretty fit but no match for the hill!) The hotel offers a shuttle but its only every 2 hours and finishes at 7pm. If you stay here, get a hire car or be prepared to get a taxi.
I can honestly say that this is the only Peppers I am not keen to revisit. That said, it was be good for a family holiday as there are 3 bedroom apartments but if you are looking to have a true 5 star hotel experience, give this one a miss.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kate D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,048 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
Pokolbin, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 December 2012 via mobile

I stayed here for a week with a friend and it was absolutely stunning, we didnt want to leave! As soon as we arrived it was luxurious with an open plan reception area looking over the ocean and the rest of airlie beach. Yes it's on a massive hill but walking up to your room after a massive, delicious dinner at tides, you felt a little better. Amanda on reception was fantastic and extremely helpful when booking our tours for us and recommending what to do in the area. The rooms are spacious with beautiful views. Even though I was here with a friend the resort is suitable for families and couples as well.
The only downfall to our stay was the dishwasher didn't seem to work properly, we had to put dishes through two times. And the restaurant, while the food and service were fantastic, the meals (all three) came out within 45 minutes which felt quite rushed.
If you're coming to airlie, don't even consider anywhere else!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seathish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 December 2012

This place is gorgeous. We secured a good price online so decided we could justify an extra night as we did not want to leave. Nice pool, not too large but only got busy at the end of the day with people returning from day trips. Shuttle bus to town was good as the walk was a bit much in the heat with all the hills. Day trip out with Whitehaven topped off the stay. Would definately recommend for a bit of luxury.

Room Tip: try to get a room at the front so you don't have such a walk uphill to your room and you don'...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozgirl999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shepparton, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 December 2012

Unfortunately my wife and I only had a 3 night stay at this fantastic resort. We stayed in a one bedroom apartment which was was very new and well maintained. The resort is anly a short walk to other local restaurants and shops. The only problem is the large hill which you have to walk up to return to the resort which could be tough for the elderly. The plus is that the resort has a shuttle bus which runs every 2 hours. The facilities are excellent.

We had 2 meals at the resort which were both excellent.

The staff were friendly and only to willing to help.

Overall a excellent resort.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RossandAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 2 December 2012 via mobile

We loved our stay at Peppers. The staff were very hospitable and were very hard workers! Lots of steep hills but golf buggys available when you need them. Thoroughly enjoyed it Peppers.. Your reputation lives on!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaraAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boambee east
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

Have recently returned from staying at Peppers Coral Coast for a week holiday.
If you wish to stay somewhere that accom , meals, surrounds and excellent service then this is the place, from the moment we arrived nothing was too much trouble, staff very attentive and pleasant.
It was the most relaxing and enjoyable week, the surrounding area also easy to get about, bus service good, drivers very friendly.
The restaurant at Peppers is extremely good but you are in walking distance to the township of Airlie if one wishes to try other establishments.
The only dismal restaurant to avoid goes by the name of SHIPWRECKED, don't be fooled by the reviews they have hanging in their window's or stairs entry, they may have once been popular with so called celebrities but the writing is fading ????, maybe about time you replaced with real people's reviews. Reef n Beef, forget it, tiny amount of seafood, no sauce, tough and tiny piece of steak, steak with sauce just as bad, sorry guy's one couldn't cut it with butter knife let alone enjoy the tenderness, it was as tough as an old shoe.
FishDivine, excellent if wanting GOOD seafood, atmosphere and BIG rum bar.
Highly recommend resort. 5 stars or more at least
HUGE SPA BATH, ENJOY

Room Tip: All rooms would be excellent in my opinion. Very quite and you don't really hear anything from o...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sootycatBoambeeEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 November 2012

Coming from a couple with a 3 year old kid that travells a Substantial amount both interstate and overseas we both agreed that The hotel itself was good, however what made this hotel really stand out was the service fom the staff... From the moment we checked in Nikita was very warming with a huge smile, which then carried out to the bell staff, waitress's (that remembered our room number and exactly what we had the morning before and repeated the order), room service and so on...when u have management and staff that go the extra step to make you feel comfortable then u don't even seem to worry about any imperfections that may with the premises (if there was any).
The only thing if I had to be critical would be that the pool can be a a bit larger.
But apart from that would highly recommend it and good value for your dollar :)))

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppers Airlie Beach

Property: Peppers Airlie Beach
Address: Mount Whltsunday Drive, Airlie Beach, Queensland 4802, Australia
Region: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 54 Speciality Lodging in Airlie Beach
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Peppers Airlie Beach 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Perched on the hill top overlooking the majestic Whitsunday Passage, Peppers Airlie Beach, offers stylish and elegant accommodation in the heart of Airlie Beach. At the resort you are perfectly positioned to experience the wonders of the spectacular Whitsunday islands and the vibrant seaside village of Airlie Beach. Accommodation includes beautifully appointed One, Two and Three Bedroom Spa Apartments, all with majestic views of the Whitsunday passage and wide breezy verandas maximising the tropical lifestyle experience. All apartments feature bathrobes, free WiFi, clothes dryer, daily room service, direct dial telephone, flat screen TV with cable, in-house movies, hair dryer, in-room safe, in-room pay for view movie system, mini bar, air conditioning, spa bath, self contained kitchen including cook top, oven, tea/coffee making facilities, fridge, freezer, microwave and dishwasher. They also feature separate lounge and dining area, iPod docking station, washing machine, ironing facilities and One Bedroom Apartments offer disabled facilities. The resort offers a multitude of leisure options including the culinary delights of the exceptional Tides Restaurant & Bar, pure pampering and relaxation at the onsite endota spa or you can revive by the stunning wet-edge resort pool. Tours leave daily from Airlie Beach and offer an array of things to do including sailing, day trips to the Great Barrier Reef, scenic flights over Whitehaven Beach, skydiving, scuba diving, snorkelling and crocodile safaris. In the town of Airlie Beach you will discover a selection of shops and boutiques intertwined amongst a variety of dining and entertainment venues. The Whitsunday's protected waterways, myriad of islands and Great Barrier Reef are all at your fingertips when holidaying at Peppers Airlie Beach. From 1 Feb until 31 April reception hours are Sun-Thur 7am to 7pm, Fri & Sat 7am to 9pm. For the rest of the year reception will be open 7am to 11pm daily. If you expect to arrive outside reception opening hours, please inform the property 1 day in advance, using the contact details found on the booking confirmation. Please note: Peppers Airlie Beach does not accept AMEX. ... more   less 
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Also Known As:
Peppers Coral Coast Hotel Airlie Beach
Peppers Airlie Beach Whitsunday Islands

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