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“Billing Issue”

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The Sebel Residence Chatswood
Ranked #4 of 5 Hotels in Chatswood
Perth, Australia
Level Contributor
5 reviews
“Billing Issue”
Reviewed 14 April 2013

I was double charged for my room and it took a phone call once back in my office and a check of my bank statement the following day. I needed to call and point this out to them and check again to ensure credit sorted. I find this unacceptable from a company such as ACCOR and as I have membership with them I am disappointed that their systems do not have the ability to ensure proper client billing.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Suellen653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 9 May 2013
Dear Suellen,
I do sincerely apologise for the issue you experienced with billing following your stay, which is unusual feedback. Happy to discuss further if you would like to... hoping you had a safe journey back home.
Kind regards,
Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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258 reviews from our community

Traveller rating
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    38
    12
    10
See reviews for
112
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65
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Narooma, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 April 2013

Fantastic staff who went out of their way to make our stay as enjoyable as possible.Could not speak highly enough of them. The apartment was great as it was very quiet and everything was provided. Bed was very comfortable. The hotel is in a great position, across the road from the shopping centre with a great choice of restaurants. Strongly recommend this hotel.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank janjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 9 May 2013
Thank you sincerely for your kind words... we are fortunate in Chatswood to enjoy a great location and comfortable, spacious apartments. The team are always thrilled when feedback like yours is received. Hope we can welcome you back soon.
Kind regards,
Sandra Crisafi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 March 2013

4 Night Business trip to Sydney, stayed hear a few times before, and even going back to a big stay for Y2K operations.

When staying away for more than a couple of nights the extra space of an apartment makes up for being away from home. Lounge/dining area, kitchen (small) bathroom, bedroom and own laundry. and even a balcony with a table and chairs.

Chatswood shops right at the door so easy to pick up a few bits from the Coles supermarket across the road in Westfields or the bottle shops at either end of the pedestrian mall.

If working west or north of Chatswood is also a great location as travel is against the peak hour traffic flow.

Clean, comfortable, quite.

Only little problem and not that big an issue is internet wall connection is not next to the table, butt moved the table, turned the TV and actually worked out great.

Great place for work travel, and 2 bedroom units also great for family

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 4 April 2013
Hello Ross

So glad you enjoyed your stay we very much appreciate your comments. Good to know you found our apartments spacious. We look forward to welcoming you back.

Warm regards

Sandra Crisafi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 March 2013 via mobile

they gave me a free upgrade to a 2 bedroom apartment
Apartment style rooms allows for much more space than a typical hotel room.
Very good view over chatswood looking towards the chatswood train station
Very convienient, bus stops and 3min walk to the chatswood train station!!

The place looks like its certainly seen a few years but everything is very well mantained.
Very good value for money too!!

Highly recommended!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 9 May 2013
Thank you for your kind feedback which I have shared with the Team. Glad you enjoyed what we have to offer in the heart of Chatswood and look forward to your next stay.
Kind regards,
Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2013

I caught the train to Chatswood from the airport and was delighted to discover The Sebel was close to absolutely EVERYTHING I needed to get to during my 2 day conference at The Concourse. Everywhere I needed to go - coffee, food, conference, pub seemed to be no more than 50m away. Travelling on my own, I was concerned about safety, but with everything so easy to get to, and the buzz of Chatswood as a community, quickly made me forget about this. Outstanding service by the staff, very polite and couldn't do enough for me. I stayed in a 1 bedroom apartment and had views out to Sydney City. It was a little cool the weekend I stayed so that was the only downer, I didn't get to enjoy more time out on my balcony. So roomy and so clean. I have a bad back, and the bed was one of the most comfortable beds I have ever slept in. Highly recommend to all. Nothing negative to say at all. Well done to Sebel!

Room Tip: I stayed in Room 1201. All my needs were met and then some. I didn't utilise the spa nor breakfa...
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 4 April 2013
Hello Shelley

Thank you for your evaluation. Your comments about our team and the service they provided have been passed on. Thank you for this as it severs are good encouragement. We look forward to welcoming you back and maybe next time you will get to enjoy the spa and breakfast.

Warm regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 March 2013

I recently stayed at the Chatswood Sebel for a 3 night business trip in the area. I have also recently stayed at the Chatswood Mantra, and the Chatswood Sebel is the much better choice.

I found the Chatswood Sebel conveniently located to both the station, central business area, shops and restaurants. The staff were friendly and helpful. The room I stayed in was a One Bedroom apartment, which was clean and comfortable. The bed was especially comfortable, and all of the facilities worked properly. There was also a balcony to my room. The hotel was quiet, which made for a pleasant stay and restful sleep.

It's also has a cafe next door that serves an excellent breakfast.

Note that the fit out is not brand new, but this did not detract from my stay.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 4 April 2013
Hello SAust

Thank you for choosing to stay with us. So happy you enjoyed your stay and found our bed comfortable. We know how busy everyone is and the importance of sleeping well. We have put a lot of detail into our beds, it is good to know you slept well.

Thank you for taking the time to express you experience we do appreciate it.

Warm regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 February 2013

First i was expecting to see a typical hotel room but was pleasantly surprised when i walked in. I got a room overlooking the mall beside the hotel. You can see a hockey stadium (at least thats what i think it was) at a distance. At first i thought - this is it, not bad. then i walked into the living room area (which i did not expect to see by the way). The bed is very likely the best bed i have had the privilege of sleeping in compared to all the hotels i have slept in. Sleeping was pure bliss. Overall, my experience at this hotel was entirely pleasant. The staff were very friendly and helpful. I could not use the gym unfortunately as i was on a tight schedule but i plan on visiting sydney again soon and i will definitely stay at the Sebel - With my family this time.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ponwude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 4 April 2013
Hello Ponwude

Thank you for staying at The Sebel Residence Chatswood, we are so pleased you had an amazing stay. Thank you for acknowledging our team this is great for them. I am so happy you enjoyed the bed and had a lovely sleep. We have put a great deal of though into our bedding and cloud toppers so hearing you slept well was lovely.

We look forward to your next stay and meeting your family.

Warm regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Residence Chatswood

Property: The Sebel Residence Chatswood
Address: 37 Victor St, Chatswood, Willoughby, New South Wales 2067, Australia
Region: Australia > New South Wales > Greater Sydney > Willoughby > Chatswood
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Chatswood
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Residence Chatswood 4.5*
Number of rooms: 56
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotels.com, Priceline, Agoda, Booking.com, Ctrip TA, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your The Sebel Residence Chatswood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Sebel Residence Chatswood Hotel Chatswood

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