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The Sebel Residence Chatswood
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Reviews (289)
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All reviewsacross the roadbedroom apartmenttrain stationwestfield shopping centregood sizelarge balconycar parkstayed here for a weeka king size bedfull kitchenshopping optionswould definitely stay here againlight sleeperyour doorstepwasher and dryervisiting sydneystaff were helpful
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Reviewed 27 September 2013

Pool out of action which in itself is ok but not informed when making the booking and no apology offered.
Room was ok but carpet was grubby.
Kettle had a ring of rust in the bottom of it ( staff replaced immediately ).
Balcony was pleasant except for the cigarette butts all around the edge.
Outside table had not been cleaned in months.
The Gym is very sparse so don't have any high hopes.
The photos on the website did not represent the quality of the apartment.
Great staff and great location for Chatswood and surrounding areas with good transport links. The Apartment needed refurbishment.
There are better deals out there

  • Stayed: September 2013
    • Value
    • Location
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Thank Notanotherdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this reviewResponded 16 December 2013

Hello Notanotherdive

Many thanks for your time in providing feedback.

I apologise that we did not meet your expectations and am sorry that our pool was not operating during your stay, this was unfortunate and I do apologise.

Pleasing to know our team were friendly and you enjoyed our location.

Hope we get to see you again and have the opportunity to welcome you back.

Kind regards

Sandra Crisafi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Angela H, General Manager at The Sebel Residence Chatswood, responded to this reviewResponded 7 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 September 2013

The Sebel in Chatswood is a very comfortable and central apartment hotel. The rooms are clean and well kept for a reasonably older establishment. I was given a 2 bedroom apartment which was more than adequate. The staff were very friendly and helpful and nothing was too much trouble. A less than 5 minute stroll to the train station and directly opposite Westfield made this an ideal place fo rmy wife to explore while I worked nearby. We had teh car there at a reasonable rate, considering rates elsewhere and they allowed us to leave it there until almost 4pm on the day of our departure at no extra cost. My wife is very happy to return so that is a plus for them, as she can be very critical sometimes.

  • Stayed: September 2013, travelled on business
    • Value
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Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this reviewResponded 1 October 2013

Hello Richard S

It was lovely to hear that both you and your wife enjoyed your stay.

The shops so close by can be a blessing or a sin depending on the amount of credit cards you have!!

Really pleasing to know our team looked after you thank you for acknowledging this.

Kind regards

Sandra Crisafi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Angela H, General Manager at The Sebel Residence Chatswood, responded to this reviewResponded 30 September 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 September 2013

Sebel Chatswood is a regular destination for our family when visiting Sydney - this must be our 15th or 20th time there. Location is perfect - opposite Westfield and a few minutes away from lots of Asian restaurants (we recommend Xiclo Vietnamese on the other side of the road behind Westfield, in particular the grilled beef or pork vermicelli). Train station is about 1 minute's walk.

Booked a 2-bedroom premium apartment (regular 2-bdrms were all taken), 22nd floor with a spectacular view to the city. Apartment was very large and clean, and although they're getting a little old now the maintenance is fine and they feel really welcoming to come back to. Good size bedrooms, excellent kitchen (crockery is showing its age too but is fine) and both bathrooms were fine. Fully airconditioned, nice quiet rooms and car parking is not too hard to access. Checkin/checkout in particular has always been nice at these apartments, the staff are noticeably friendlier than other places we frequent - it's a point of difference that makes us very inclined to stay again (so thanks!). Didn't use the pool this time - it's small but OK although a little too warm from previous visits.

The only very minor negative is since Accor took over management of the brand, the booking website is harder to use. When a Mirvac property, you were able to book type of room and more importantly bedding configuration (ie 2 x double or 1 x double and 2 x singles) online and take advantage of online rates. Now with the worldwide Accor booking engine you can't choose bedding configuration online - so I normally book over the phone to ensure we get 2 x singles in the 2nd bedroom for the kids (but it's a higher rate to book over the phone). It's a small point, but one that would be worth addressing by the complex to ensure more repeat bookings.

Still, this a a minor nitpick. The apartments are our favourite Sydney home away from home, and we look forward to staying again.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
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Thank CandN73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this reviewResponded 30 September 2013

Hello CandN73

Thank you for your continued support by choosing stay with us. It is refreshing to know you enjoy your time with us. We will soon have a dedicated website for The Sebel Residence Chatswood you may find this more comfortable to use.

Kind regards

Sandra Crisafi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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