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“Spacious apartment in handy location”

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The Sebel Residence Chatswood
Ranked #4 of 5 Hotels in Chatswood
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Spacious apartment in handy location”
3 of 5 bubbles Reviewed 8 October 2013

The size and location of these apartments in unbeatable. Chatswood has so much to offer in terms of location, shopping, dining and entertainment, and handy to railway line to go to Sydney CBD. The two bedroom apartment was spacious, sunny, nicely laid out and fairly well appointed. It worked well for our family. The reception staff were very friendly and welcoming. One gave my daughter an origami bird when she was having a meltdown on departure - nice distraction, much appreciated by her parents and she loves that bird! On the downside, the pool area was closed for refurbishment until further notice. This was not mentioned on the booking listing, and on the welcome letter we got on arrival it specifically referred to the pool facility and how to access it. The gym was available and very well equipped. There was no oven tray or grill pan, and this was not supplied despite my requesting it on the first night. Despite those small annoyances I would recommend this property, especially for families as it is pleasant, spacious and well located, with lovely staff.

Room Tip: If you want two single beds in the second bedroom you will need to specifically request it.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chocbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 16 December 2013
Hello Chocbee

Many thanks for your comments and so pleased to know your daughter loves her Bernache. The team were pleased to hear this as we make these ourselves. Appreciate you feeling welcomed by our team.

I apologise our pool was not functioning for your stay, this was an unfortunate situation and we are sorry.

We would love to welcome you back.

Kind regards

Sandra Crisafi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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255 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Canberra, Australia
1 review
5 of 5 bubbles Reviewed 6 October 2013

The 2 brm apartment on the 16th floor had everything needed, including views and well equipped kitchen. Right in the heart of Chatswood close to restaurants, shops, cafes and trains. Great room service.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Duncan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 7 October 2013
Hello Duncan M

Really pleased you enjoyed your stay and our convenient location.

Do hope you have the opportunity to return and stay with us again.

Kind regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 of 5 bubbles Reviewed 27 September 2013

Pool out of action which in itself is ok but not informed when making the booking and no apology offered.
Room was ok but carpet was grubby.
Kettle had a ring of rust in the bottom of it ( staff replaced immediately ).
Balcony was pleasant except for the cigarette butts all around the edge.
Outside table had not been cleaned in months.
The Gym is very sparse so don't have any high hopes.
The photos on the website did not represent the quality of the apartment.
Great staff and great location for Chatswood and surrounding areas with good transport links. The Apartment needed refurbishment.
There are better deals out there

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Notanotherdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 16 December 2013
Hello Notanotherdive

Many thanks for your time in providing feedback.

I apologise that we did not meet your expectations and am sorry that our pool was not operating during your stay, this was unfortunate and I do apologise.

Pleasing to know our team were friendly and you enjoyed our location.

Hope we get to see you again and have the opportunity to welcome you back.

Kind regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

The Sebel in Chatswood is a very comfortable and central apartment hotel. The rooms are clean and well kept for a reasonably older establishment. I was given a 2 bedroom apartment which was more than adequate. The staff were very friendly and helpful and nothing was too much trouble. A less than 5 minute stroll to the train station and directly opposite Westfield made this an ideal place fo rmy wife to explore while I worked nearby. We had teh car there at a reasonable rate, considering rates elsewhere and they allowed us to leave it there until almost 4pm on the day of our departure at no extra cost. My wife is very happy to return so that is a plus for them, as she can be very critical sometimes.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 1 October 2013
Hello Richard S

It was lovely to hear that both you and your wife enjoyed your stay.

The shops so close by can be a blessing or a sin depending on the amount of credit cards you have!!

Really pleasing to know our team looked after you thank you for acknowledging this.

Kind regards

Sandra Crisafi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

Sebel Chatswood is a regular destination for our family when visiting Sydney - this must be our 15th or 20th time there. Location is perfect - opposite Westfield and a few minutes away from lots of Asian restaurants (we recommend Xiclo Vietnamese on the other side of the road behind Westfield, in particular the grilled beef or pork vermicelli). Train station is about 1 minute's walk.

Booked a 2-bedroom premium apartment (regular 2-bdrms were all taken), 22nd floor with a spectacular view to the city. Apartment was very large and clean, and although they're getting a little old now the maintenance is fine and they feel really welcoming to come back to. Good size bedrooms, excellent kitchen (crockery is showing its age too but is fine) and both bathrooms were fine. Fully airconditioned, nice quiet rooms and car parking is not too hard to access. Checkin/checkout in particular has always been nice at these apartments, the staff are noticeably friendlier than other places we frequent - it's a point of difference that makes us very inclined to stay again (so thanks!). Didn't use the pool this time - it's small but OK although a little too warm from previous visits.

The only very minor negative is since Accor took over management of the brand, the booking website is harder to use. When a Mirvac property, you were able to book type of room and more importantly bedding configuration (ie 2 x double or 1 x double and 2 x singles) online and take advantage of online rates. Now with the worldwide Accor booking engine you can't choose bedding configuration online - so I normally book over the phone to ensure we get 2 x singles in the 2nd bedroom for the kids (but it's a higher rate to book over the phone). It's a small point, but one that would be worth addressing by the complex to ensure more repeat bookings.

Still, this a a minor nitpick. The apartments are our favourite Sydney home away from home, and we look forward to staying again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CandN73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, General Manager at The Sebel Residence Chatswood, responded to this review, 30 September 2013
Hello CandN73

Thank you for your continued support by choosing stay with us. It is refreshing to know you enjoy your time with us. We will soon have a dedicated website for The Sebel Residence Chatswood you may find this more comfortable to use.

Kind regards

Sandra Crisafi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Residence Chatswood

Property: The Sebel Residence Chatswood
Address: 37 Victor St, Chatswood, Willoughby, New South Wales 2067, Australia
Region: Australia > New South Wales > Greater Sydney > Willoughby > Chatswood
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Chatswood
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sebel Residence Chatswood 4.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
The Sebel Residence Chatswood Hotel Chatswood

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