We go to this restaurant/cafe on a regular basis, a few times a month, and we've been their regular customers for more than 8 years. I agree with the service often comes without smile, and they often rush you, but that's the standard service you will get in any Chinese restaurant. There are places where the service is slightly better, but you will have to pay more for the food. Hong Kong Kitchen provides value for money, as most of the food on the menu are good, and the service is quite generous.
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