We booked online from England 6 months before our check in date and received email confirmation at the time. We arrived on our arranged date (the day before New Year's Eve) to be told that they could not accommodate us as we had only booked for 5 nights and over the holidays their rules were that we needed to stay for 9 nights and that they were now fully booked! There had been no sign of this when booking, or when we receiving the confirmation! The staff were rude and unhelpful and when we asked what we were supposed to do they basically said it was not their problem. One man attempted to 'help' by looking on his phone and rang a few places but told us they were all fully booked as it was new year and our best option would be to hire a camper van and for all four of us to all sleep in that! Apart from the mess they had made with the booking, denying they were at fault, and the rude attitude they had, the place was also tiny with the reception/kitchen/computer room/tv room all being one tiny room! Can't imagine how awful the dorms would have been. It was also above a McDonalds and you had to hike the very narrow twisted staircase which with a backpack on was not easy! If I could give lower than one star I defiantly would. Luckily we ended up finding beautiful accommodation in a lovely hotel for less money than what these theives were charging.
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- Also Known As:
- Surfside Backpackers Hotel Coogee