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Lilianfels Resort & Spa - Blue Mountains
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Reviews (1,725)
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860 - 865 of 1,725 reviews
Reviewed 27 July 2014

We found this hotel to be nice but very average and not worth the money. The hotel was fully booked and there is only a limited amount of free parking. They charged $15 for valet parking. The decor is dated which works in nice with the feel of the hotel however the amenities and rooms are very basic with nothing over and above to give you a luxury feel. The shower head and water pressure were hopeless. Breakfast is probably what you would expect from a 3 star hotel, stinging you for an additional $5 for a real coffee. The day spa was average, nothing spectacular. We were disappointed that the indoor heated pool was cold and the only spas/saunas are located in the separate men and women's change rooms. The only 5 star part of the hotel is Darley Restaurant, which was amazing, but you don't need to stay at the hotel to experience that!!! We felt disappointed by what the hotel promises and just doesn't deliver!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank dazza2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf B, General Manager at Lilianfels Resort & Spa - Blue Mountains, responded to this reviewResponded 4 August 2014

Dear Valued Guest

Thank you for reviewing your recent experience at Lilianfels Resort and Spa.

We are happy to hear that you enjoyed your recent dining experience at our hatted restaurant Darley's.

We are disappointed to hear that some of the other aspects of your stay did not live up to your expectations.

Our Valet parking at $15 per stay not vehicle is exceptionally good value both in the Blue Mts as and compared to many other 5 star properties in the city where Valet parking is more than double.

We are sorry to hear that the heritage styling in the rooms that included Wedgewood wallpaper and canopy styled beds with brand new mattresses, bases and marble bathrooms did not appeal.

Our Appelles in room amenity range often sells out in our gift wall area so we are sorry to hear that you did not enjoy these products in room.

At peak periods hotels around the region can suffer from slightly weaker shower and water pressure due to higher occupancy.

We are currently reviewing our breakfast offering but feel that at $28 pre-purchased or $35 for the buffet, it is exceptionally good value for money.

The pool is set to a standard temperature of 29 degrees but this can fluctuate depending on the weather temperature.

We look forward to welcoming both you back again at Lilianfels soon.

With thanks,

Ralf Bruegger
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Me and my husband stayed at Lilianfels for 2 nights. I booked the winter package, but as soon as I checked in I didn't liked our view so I ask for an upgrade if they have available. One of the front line staff showed us a deluxe valley view and it's worth it. But we stayed on level 1 so maybe ask if they have available in level 2. While booking I included the buffet breakfast for $28 per person but I think the normal price is $35. The buffet was excellent and one of the staff in particular but I forgot her name, and oh if you order cappuccino or latte there's extra charge but normal coffee is free. Me and my husband tried the spa massage and it was great! Three sisters is walking distance as well. Over all I recommend this property.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nikki V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf B, General Manager at Lilianfels Resort & Spa - Blue Mountains, responded to this reviewResponded 4 August 2014

Dear Valued Guest

Thank you for reviewing your recent experience at Lilianfels Resort and Spa.

We are happy to hear that you enjoyed your recent stay with us, making the most of the facilities and Day Spa as well as the Buffet Breakfast.

It was also great to hear that you enjoyed walking to the near bye Three Sisters at Echo point.

We look forward to welcoming both you and your family back again at Lilianfels soon.

With thanks,

Ralf Bruegger
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

I spent three nights here recently running a workshop for our employees. Apart from the beauty of the building and quality of the food, staff were excellent in helping out with any request. I'd like to come back with my wife and spend a week here.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dean66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf B, General Manager at Lilianfels Resort & Spa - Blue Mountains, responded to this reviewResponded 4 August 2014

Dear Valued Guest

Thank you for reviewing your recent experience at Lilianfels Resort and Spa.

We are happy to hear that you enjoyed your recent workshop stay for your Employees and that the staff were attentive and accommodating.

We look forward to welcoming both yourself and your Wife back next Visit.


With thanks,

Ralf Bruegger
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We stayed two nights and wish it had of been longer...The whole experience was just fantastic...from check in to check out.....Service was impeccable......
Rooms are lovely,,,pools and spa were well used and clean and supplied with all amenities...
Darley;s restaurant ''':: highly recommended!!! what an experience...
Location is beautiful also;;;;

Room Tip: Book early,,,ask for a room with a view...Jamison Valley...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank trisha c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf B, General Manager at Lilianfels Resort & Spa - Blue Mountains, responded to this reviewResponded 4 August 2014

Dear Valued Guest

Thank you for reviewing your recent experience at Lilianfels Resort and Spa.

We are happy to hear that you & your family enjoyed your 70th Birthday with us and your dining experience at our Hatted Restaurant Darley's.

It was also great to hear that you enjoyed the other facilities an that our staff went the extra mile to make it special for you.

We look forward to welcoming both you and your family back again at Lilianfels soon.

With thanks,

Ralf Bruegger
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Beautiful hotel, can not fault the service, accommodation, and ambience of this wonderful hotel. Indoor pool, full size billiard table, open fires, comfortable rooms and amazing high tea. Jess looked after us at high tea and at the lovely breakfast, she is the epitome of a professional service provider. Day spa looked great but we could not get in, would appear you need to book in early, possible before you arrive.
One night was not enough, would love to come back soon.
Thanks for an awesome stay.

Room Tip: Rooms very quiet, corner room we had had a small lounge area, nice to have the space, but there was no luggage rack...a bit strange.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 60Deborah60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf B, General Manager at Lilianfels Resort & Spa - Blue Mountains, responded to this reviewResponded 4 August 2014

Dear Valued Guest

Thank you for reviewing your recent experience at Lilianfels Resort and Spa.

We are happy to hear that you enjoyed your recent stay with us, making the most of the Day Spa facilities and our famous High Tea Service attended by Jess one of our Food & Beverage Stars.

We look forward to welcoming both you back again at Lilianfels soon.

With thanks,

Ralf Bruegger
Group General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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