We booked this hotel for our baby-moon, and were very disappointed. Service was slack, and the facilities were only okay - and were certainly not commensurate with the price.
First up, we had chosen a class of room for the full sized bath and separate shower; yet the room we obtained had a combined bath and shower. We obtained a change, but the new shower had extremely poor water pressure. The duty manager offered us free valet parking for our car in compensation for the mix-up with the room - yet we were charged for the service when we checked out.
We found the staff to be an odd mix between rude and incompetent. One staff member blanked me when i asked him where the toilet was, pretending he did not work there - until i saw him enter a staff area. I then asked again, and he claimed he did not know where the guest toilets were located (this was on the main lobby floor).
We had the high tea one afternoon and found it fairly average; again, the staff were weak.
Overall, our stay was disappointing. The setting is very nice, and the building is fairly good - but the management and staff let the place down. Stay somewhere else.More