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“Worth every dollar !”

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Lilianfels Resort & Spa - Blue Mountains
Ranked #3 of 15 Hotels in Katoomba
Uluru-Kata Tjuta National Park, Australia
Level 6 Contributor
147 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Worth every dollar !”
Reviewed 8 November 2010

We were staying here at the start of the Easter Long Weekend and got an excellent rate through WOTIF for two nights. Was a significant occasion (Babymoon) and we had done considerable research before deciding on Lilianfels. Even though we had a good idea what to expect the hotel exceeded our expectations. From the porter who helped us inside, to the afternoon high tea looking out over the valley, to the room ! We were on the ground floor and backing onto the driveway area/courtyard. The room was very large and the matching fittings were superb. Really gave an old world feel to the room. We liked the Kookaburra on the bed so much that my wife wanted one so I had to visit the gift shop on leaving. We had High tea twice and used both the pool and spa. The spa facilities were excellent and my wife (at 8 months pregnant) loved the massage and treatments. The steam room was malfunctioning on the mens side when we stayed and I reported this as it was intolerably hot and dangerous. The inside pool was nice with plenty of chairs. Outside pool looked nice but too cold. grounds were very impressive and well maintained. the formal gardnes near Darleys with the fountain especially. We had booked Darleys for dinner and had a table on the balcony. Quality of food was impeccable and the service very precise although somewhat curt. I like the idea of the set price dinners as makes it easy. Brilliant meal that could not be faulted and we loved the history of the building. We had though that our meal at Darleys would be the highlight but that was before our room service breakfast. We didn't feel like leaving the room in the morning and so decided to splurge on having it delivered. So glad we did (see photos) . Was not on a tray but on a trolley which folded out to a full table which the waiter set for us. the presentation was stunning. Front office staff were efficient given how busy it was, It is not cheap to stay here (our discount rate was $225 per night) but if you want to be ensured of proximity to Echo point and quality then this is for you. Plus don't miss Darleys!

  • Stayed April 2010, travelled as a couple
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Thank ozcookie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Sydney, Australia
Level 4 Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 November 2010

We recently spent a weekend (2 nights) at Lillianfels for the occasion of my partner’s birthday. We had previously seen the exterior of Lillanfels and thought it very beautiful. We browsed the website to have a look at the rooms. Based on this, we requested a King Deluxe Valley View room at extra cost. On arrival Friday afternoon we found the check in process pretty painless. We were allocated our room on the second floor and were severely disappointed to see it was very much smaller and darker than what we were expecting. We checked at reception and were told it was the right room, although the girl did make the comment that it was small. They couldn’t change it and we later found out that there was a conference on all weekend for a group of lawyers and their partners. It was not a great start and from there it got worse. When I tried to book a manicure at the Spa I was told that they did not have anything available all weekend but I could have a massage at 8.00 am the next morning. I felt that this was probably not going to help me get a manicure? We then tried to book dinner in the restaurant, Darleys, for Saturday night and were told that they could fit us in at either 6.00 or 9.30 pm (we wanted 8 pm). So we could not get in.
We spent the afternoon in the lounge drinking very expensive coffee and after eating out that night at another restaurant, went back to our room for a bad night’s sleep. The room turned out not only to be small but also very stuffy. Even with the air conditioning turned down as far as it would go and the (small) window open, the room was hot and stuffy. On both mornings we joined the queue for breakfast, no a la carte, hot (warm) food from the buffet and only one toaster. We spent the day sightseeing and when we returned the car park was full. As my partner said, we cannot get into the restaurant, or the spa, we can barely fit in the room and now we cannot get in the car park thank goodness they are only charging us $500 per night!
To be fair it is not all bad. The view was great and the staff try very hard although appear to lack leadership. The guest services lady was very helpful and really went the extra mile to help us secure a dinner reservation in another restaurant on both nights and a manicure at an opposition beauty salon. The grounds are lovely and the location is great.
I am not sure what Lillianfels was like under the previous management but it has a way to go to be classed as a five star hotel. It is very expensive for what you get. One evening on the way back to our room, I asked for a small tub of yogurt that they served with breakfast; one of the waiters gladly got it for me and charged me $6.00 for it. If I am paying premium hotel rates, trying to pay $300.00+ for a meal in the restaurant, and cannot use the facilities, surely they can spare a tub of yogurt?
We will not be back.

  • Stayed October 2010, travelled as a couple
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Helpful?
2 Thank kayw49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
706 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed 4 November 2010

This property is supposed to be 5 stars and I was not impressed. You can not beat the location in the blue mountains. If you walk out of the back gate and go to the viewing spot it is truly amazing. The front desk service was great, helpful. The staff in the lounge was not very nice. The room we had as part of our honeymoon was a deluxe room. It overlooked the inner patio. The room was stuffy so we opened the window, only to discover that that is where the smokers go. Ech. Our room was pink. The bed was okay but the carpet was quite worn and dirty looking. The walls were scuffed everywhere. The wallpaper was peeling and threads hanging down where the wall meet the plaster. The bathroom was okay though they are stingy with the towels (no hand towel? Weird!) I guess when I hear 5 stars I expect a lot more.

  • Stayed November 2010
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Helpful?
2 Thank melobeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 November 2010

This hotel is a great place to enjoy a little luxury in a fantastic setting. Welcome is friendly, rooms are good, views great. Basically everything you would expect from a good hotel. The 'but' in the title is the anoying way that they are constantly trying to remove more money from your wallet. 2 examples: in room wi-fi, $8 for an hour or $22 per day. Credit card surcharge (as if anyone would use anything else !) 1.5%. I know this may sound petty, but tts not as if the room rates are cheap to start with, and it leaves a slightly sour taste.

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank kevindthompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 26 October 2010

My wife and I spent two nights at Lilianfels in the Blue Mountains earlier this month and thoroughly enjoyed our stay. We have stayed here a number of times in the past and, whilst we understand that the Hotel is now under new management, we noticed that the standards are still as high as ever. We were fortunate to have a valley view room, which was breath-taking, especially as the view was shrouded in fog when we arrived and was tantalisingly exposed as the fog melted away mid-morning.

Even though it was late October the temperature outside was still pretty cold, so we were thrilled to see two substantial log fires burning away in the lounge area. Everything was generous, from the magnificent breakfast and the number of newspapers and magazines available to guests, to the generous spirit of all staff. From staff at reception and concierge, to housekeeping and waiting staff, all were exceptionally friendly and helpful (especially Judi who looked after us at breakfast!). Obviously morale is very high amongst the staff, and they were all obviously very happy and proud to be working at Lilianfels, which was reflected in how well they treated and responded to the guests. The only possible thing I could improve upon would be providing free internet access/connection to guests - hopefully this may arrive in the near future, however it did deter me from checking work emails.

The indoor pool and the magnificent outdoor pool (in its spectacular setting!), plus the gym area, kept me entertained and were not overcrowded by any means, which helped to maintain the quiet and peaceful ambience of Lilianfels.

My wife and I look forward to our next stay at Lilianfels - whatever the time of year!

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank MichaelPotts2065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, United Kingdom
Level 6 Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 24 October 2010

W travelled to the other side of the world for our honeymoon mainly because we wanted to go back to Lilianfels, having spent four nights there two years ago. If you can afford it, it is THE place to stay in the Blue Mountains and the experience it quite superb (almost in every way, but not quite).

What makes it stand out? The rooms are delightful – expertly furnished and finished – the comfort of the bed’s alone is to die for and the bathrooms are lovely. Every little detail in the room is perfect, and spotlessly clean. The staff are amazing – very personal, polite and nothing is too much trouble. This goes for the welcome from the front desk, to the porters, restaurant staff and housemaids. If you choose a valley view room then the views are amazing too. It feels like a home away from home, in a good way. If you have ever experienced the Inver Lodge Hotel in Lochinver, Scotland, then I’d say the two are very similar.

However, since we last stayed the hotel has been sold by the Orient Express group and is now owned, I believe, by private businessman who also own the property next door. This didn’t seem to affect our stay, but there have been some changes in the hotel – notably The Grill restaurant immediately off reception has gone. It’s been replaced with The Orangery, but it’s only open Fri – Sun. The flagship restaurant (Darley’s) is not our cup of tea, which means your only option if you want to dine-in midweek is to eat in the lounge area or in your room.

The food served in the lounge (adjacent to the bar or gents toilet!) is fine, but the amazing Wagyu steaks they used to serve in The Grill are long gone – there is still a fair choice, but its EXTORTIONATELY priced. There is no other word for it. Try $30+ AUS for fish and chips – and the cheapest glass of house wine is now $15 AUS. An apple juice in the bar is $7 AUS! It’s really OTT, and risks putting Lilianfels out of reach for people like myself who save up all year to stay in lovely hotels as a hard earned treat, but then the costs on top become ridiculously expensive.

Parking can also be a problem – the car park is tiny, and we never got a space in it at all during our stay. Luckily our rate included Valet parking, but if not – be warned – it’s $60 AUS a day. Quite frankly that is nothing short of daylight robbery!

And if you want a web connection in your room, it’s $8 AUS an hour or $22 AUD a day. The same rates apply if you want to use the hotel’s computer in the lobby area. If motels in the States can offer it for free when you are paying $70 US a night, why can’t a five star hotel charging many more times that amount?

Breakfast was also a slight disappointment after our previous stay in 2008. Every day we were there (Weds – Sat) they put on a buffet – and if you choose a cooked breakfast, the plates provided are stone cold. Hotels, especially five star properties, really need to realise that hot breakfasts on cold plates makes for a dismal guest experience – within 2 mins your food is cold. That’s not five star! On the third day I found out we could order our cooked breakfast from the chef direct, meaning it was served fresh (not from a buffet) and came baking hot and on a hot plate– perfect! BUT, in a hotel of Lilianfels’ quality, that’s how it should be every time. Buffets are more suited to the Novotel or Holiday Inn.

These might sound like minor gripes, but considering the room rate we paid for a Deluxe Valley View room was $466 AUS a night b&b mid-week, and $600+ on the Friday night, you do expect a little better.

And as the management no doubt read tripadvisor – these are the things you could do better (and would make me give you a five star report next time): Don’t rip customers off for wi-fi and lounge meals / drinks. Make parking easier, or at least don’t charge the earth for valet if people have to use that. And improve the breakfast set-up – it can be a little crowded in the breakfast room, and if you are going to have a buffet, then PLEASE provide hot plates. The staff at breakfast are still great, but the whole experience has gone a little downhill since two years ago – when even the staff would come and top up your fruit juice. Now you’re expected to serve everything but the teas and coffee yourself…

And finally – give every member of staff a pat on the back for being first class. They could teach those working in pretty much every top London hotel a thing or two…

  • Stayed October 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 October 2010

I stayed here for a conference and thought the rooms and the view spectacular.
Dinner at Darleys was pricey but had interesting food. Cocktails by the open fire in the lounge after dinner were really lovely.
Breakfast was a bit of a bun fight..the room was way too small for the amount of people trying to get around the buffet tables. That was really the only quibble.

  • Stayed September 2010, travelled on business
    • Value
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Helpful?
Thank Anastasia55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lilianfels Resort & Spa - Blue Mountains

Property: Lilianfels Resort & Spa - Blue Mountains
Address: 5-19 Lilianfels Ave, Katoomba, New South Wales 2780, Australia
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Katoomba
#2 Spa Hotel in Katoomba
#3 Family Hotel in Katoomba
#3 Romantic Hotel in Katoomba
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Lilianfels Resort & Spa - Blue Mountains 5*
Number of rooms: 89
Official Description (provided by the hotel):
Lilianfels Resort and Spa is a renowned haven for relaxation in one of Australia's most beautiful destinations. This multi-award winning hotel & resort is set amidst two acres of manicured gardens, overlooking the most spectacular scenery in the World Heritage Listed Blue Mountains National Park in NSW, Australia.Blue Mountains Accommodation | Blue Mountains HotelLilianfels Resort and Spa is a 5 Star resort with 85 Deluxe rooms and Suites. Onsite recreational facilities include heated indoor and outdoor pool, tennis court, billiard/games room, library and gym. Lilianfels is perfectly located within 5 minutes walk to the iconic 3 sisters rock formation at Echo Point and is close to all major attractions including Scenic World, Leura shopping village and award winning restaurants. Blue Mountains Dining | Blue Mountains RestaurantSituated within the grounds of the historic homestead of Sir Frederick Darley, Lilianfels is home to the multi-award winning Darleys Restaurant which features the best seasonal produce from the region, served in an elegant and romantic setting that is unmistakeably fine dining. Celebrate that special occasion in glamour and experience the revival of Lilianfels 'Old World Charm' as we invite you to peruse and tempt your palette with our new A La Carte Menu.Re-discover why our Multi-Award winning Restaurant excels again in style and service.Blue Mountains Conferences | Blue Mountains MeetingsWith meeting and events space for up to 100 guests complete with state-of-the-art equipment, 85 spacious accommodation rooms to house your delegates, and a fabulous array of fine dining options to choose from, it’s the ideal setting for meetings and conferences which will show your colleagues or clients how much you value them.Blue Mountains WeddingsThis European style country house hotel specialises in smaller weddings and events of up to 100 people. Personalised service, exceptional facilities and thoughtful attention to detail, accompanied by stunning views of the Jamison Valley make the hotel the ideal wedding venue.Blue Mountains Spa | Blue Mountains Beauty TreatmentsLilianfels is also renowned for its Spa. Guests can indulge in an array of soothing spa treatments individually tailored to refresh and rejuvenate. Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Dining with Spectacular Views at our sister property – Echoes RestaurantDiscover why Echoes Restaurant was awarded best regional restaurant in Australia by AHA in 2012. The combination of fine dining and spectacular views of the Jamison Valley have made Echoes a destination in the Blue Mountains. ... more   less 
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Also Known As:
Lilianfels Blue Mountains Hotel Katoomba
Lilianfels Blue Mountains Resort And Spa
Lilianfels Blue Mountains Katoomba
Lilianfels Resort & Spa - Blue Mountains Katoomba, Australia

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