This hotel was booked on an internet (no refund) basis. Two days after I hit the submit button, I received a phone call asking me to provide the 3 digit access code from the back of the debit card. I was told that without it, they would have to cancel the reservation. As this suited me, I did not provide the code, and hence understood the reservation to be cancelled. I followed this up with email confirmation.
On the day of intended checkout, my account was debited with the full rate. I challenged the hotel and they told me that as it was an internet booking, it could not be cancelled. So in effect, they have stolen money from my bank account.
- Official Description (provided by the hotel):
- BEST WESTERN Alpine Motor Inn is quality AAA Tourism Officially Accredited Motel. AAA 3.5 star rated accommodation, most of our rooms are AAA 4 star rated rooms featuring well-appointed king, queen and family guest rooms. All rooms are non-smoking and include ensuite bathrooms, heating, reverse cycle air-conditioning, LCD Digital flat screen TV and wireless internet. Guests are welcome to enjoy our additional onsite facilities including next door restaurant, free parking, public access internet terminal and room service.Yes, in-room WiFi is included in our Motor Inn it is Free. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Alpine Motor Inn Blue Mountains/Katoomba, Australia