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“new management - new broom”

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Palais Royale Boutique Hotel
Ranked #8 of 15 Hotels in Katoomba
Reviewed 17 April 2012

we booked, then went onto trip advisor and thought opps. working in the hospitality industry i thought i would make up my own mind. we stayed monday 9th and tuesday 10th april. waited a while at reception. our booking was confirm and given direction to our room and the breakfast room for the next day. room 301 was a very clean room, bed firm and comfortable. the bathroom was very clean,fully tiled with bright white towels and plenty of hot water.
breakfast the next morning was very good with a selection of cereals,yoghurt, hot coffee or tea, chilled juice and plenty of hot food for all to enjoy.
great chinese down the road approx 150 metres offering dishes that were very authenic, easy walk to the township, great variety of restaurants and coffee house. the carrington cellars offered great buys in gourmet food, wines and beers.
we both enjoyed our stay at the palais royale and would recommend it

Room Tip: re thinks some of the reviews, many people are not always happy with what they get, expect each venu...
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  • Stayed: April 2012, travelled as a couple
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2  Thank bob l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rana C, Public Relations Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 12 December 2012

Dear Guest

Thank you for your kind review. It is very pleasing to hear that you have enjoyed your stay with us.

We hope that you visit again in the near future.

Warm Regards

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423 - 429 of 435 reviews

Reviewed 9 April 2012

This place has fantastic kerb appeal and the common rooms are attractively furnished and comfortable. The hotel is now under new management and an improvement plan has been put in place to restore the hotel to its full potential, including simple things such as updating to digital, flat screen TVs. The reception staff were very helpful and friendly, providing us with the essential information for our long weekend in the Blue Mountains. We had a small problem which was quickly and satisfactorily resolved by the manager, who came across as very focussed on bringing the hotel back to standard.

This is a hotel with good location, looks excellent on the outside, is comfortable inside and no longer deserves the rating applied to it under the old owner.

The new owner is making a difference to his clients' experience. Keep up the good work.

Room Tip: Avoiding the holiday periods and weekends, avoids the higher tariffs.
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  • Stayed: April 2012, travelled as a couple
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4  Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rana C, Public Relations Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 12 December 2012

Dear Guest

Thank you for your review. We are glad that you were satisfied over your long weekend.

We are still working on improving the hotel, and appreciate your feedback.

We hope to see you again in the future.

Kind Regards

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Reviewed 29 March 2012

We recently stayed at Palais Royale over the weekend 24th - 25th March 2012. Looking at trip advisor before hand was pleasantly surprised. Rooms clean very "art deco" had trouble with the shower head not adjusted tightly enough. Overall experience was very good pleasant front desk people who let us in our room early. Breakfast was good 4 choices is enough with toast cereal fruit juices is enough for most people. Would recommend it to other people.Tip ask when arriving is the restaurant open for dinner that night we had to find other restaurant.

  • Stayed: March 2012, travelled as a couple
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1  Thank daw001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rana C, Public Relations Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 12 December 2012

Dear Guest

Thank you for your review. We are glad that you enjoyed your stay with us.

Hopefully you will stay with us again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

Stayed here for a night, the hotel could do with a renovation as is very dated, rooms are simple and not very nice. Breakfast was terrible, the food was empty nearly the whole time, even though the hot counter had only 4 choices, overall opinion, dont stay here.

  • Stayed: February 2012, travelled as a couple
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2  Thank colin_morrissey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rana C, Public Relations Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 12 December 2012

Dear Guest

I am sorry that you did not enjoy your stay. Since your stay we have had new management, and things have improved.

I would welcome you to stay in the future.

King Regards

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Reviewed 5 January 2012

We recently stayed at the Palais Royale on NY’s day (1 Jan’12 – 2 Jan’12) and I forgot to check Trip Advisor before booking…….so my expectation were pretty low upon reading the reviews! We were pleasantly greeted and shown to our room. The room was pretty and well maintained. Room amenities were a little basic but we weren’t planning on staying in our room all night so no big deal. Given the age of the hotel I wasn’t expecting anything new either. All public amenities were working with the exception of the Spa – boo to that! (Apparently they are getting a new one) We used the Sauna instead. Beds were comfy, no issues of noise as we had a room on the car park side which had a great view. We requested Breakfast at 8am and by 8.10am the host had taken our cooked breakfast order and setup coffee/cereal for us to nibble on while we waited. The Restaruant room is magic, bright natural light with leadlight glassed windows which reflected on the old timbers of the room magic. We really enjoyed our stay at the Palais Royale and would recommend. We were surprised to learn we were the only guests staying at the hotel on that night - rating 4/5.

Room Tip: The rooms looking over the car park had a great view and not noisey
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  • Stayed: January 2012, travelled as a couple
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3  Thank Lyndon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rana C, Public Relations Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 12 December 2012

Dear Guest

We are very glad that you enjoyed your stay with us.

Also, we have since installed a brand new spa. We hope that you will stay with us again in the future.

Warm Regards

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Reviewed 27 April 2017 via mobile
Google Translation

Stayed: April 2017, travelled as a couple
Thank IngeborgKei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2017 via mobile
Google Translation

Stayed: February 2017, travelled on business
Thank Hanson Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palais R, Manager at Palais Royale Boutique Hotel, responded to this reviewResponded 11 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palais Royale Boutique Hotel

Address: 230 Katoomba St, Katoomba, New South Wales 2780, Australia (Formerly Palais Royale Blue Mountains)
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Katoomba
Price Range: £81 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palais Royale Boutique Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
We are a charming Heritage hotel in the main street of Katoomba, so leave your car and walk to dozens of restaurants and attractions. Make sure to visit us in our lounge café where we serve locally produce best coffee and selective locally grown organic wines and beers. ENJOY OUR NEW FREE WIFI FROM ALL ROOMS!! ... more   less 
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Also Known As:
Palais Royale Blue Mountains Hotel Katoomba
Palais Royale Blue Mountains Katoomba
Palais Royale Boutique Hotel Blue Mountains/Katoomba, Australia

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