I stayed alone a few weeks ago and although I enjoyed the Hotel and the experience at the Spa was not completely satisfied. However, going against my better judgement my wife insisted she wanted to stay there over the school holidays for a few nights.
I warned my wife about my last experience with the spa and that there are unqualified therapists performing treatments. However, she insisted once again, that she wanted to indulge in some treatments.
The receptionist on the phone when we were booking was very helpful and was able to suggest some good treatments to my wife.
However, the same receptionist was there from my last visit. Melinda or Melissa came across as not very warming and quite false. She was quite abrupt and did not seem to have the same workplace culture as other staff members.
Although I did not experience the same rudeness as last time it felt very awkward, as if she doesn't want to work there. Neither my wife or I are forthcoming people so we did not question or ask if the therapist was qualified to perform the treatments. Just hoping that nothing would result from that.
My wife thoroughly enjoyed her massage, and felt that the rooms were maintained well (although the whole area is dimly lit). My wife was glad that she was allocated a more experienced therapist as this gave her some security that she was getting what she paid for.
I tried to give the spa another chance, however, it does not seem to be worth the cost. I have read great reviews of but unfortunately on both occasions I have not experienced this. We will likely not return to the spa, however the Hotel is great.
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