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Hotel Mountain Heritage - Blue Mountains
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Reviews (623)
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All reviewsold world charmblue mountainsspa view roompiano mandining roomold stylespectacular viewsjamieson valleyno liftopen firepublic areascharming hotelstep back in timelounge arearoom was largeair conditionerpleasant stay
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Reviewed 14 March 2014

We found this older hotel to be somewhat below average. It is an older building which could use updating. Even the hallways smell a little musty. The hotel was built in stages and navigating the building is like trying to navigate a maze. In my opinion it was just about average.

  • Stayed: February 2014, travelled as a couple
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Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Hotel Mountain Heritage - Blue Mountains, responded to this reviewResponded 20 March 2014

Dear Rich M
Thank you for your comments.
Yes we are an older mountain retreat, now in our 106th year.
We are however, fully restored, but we have retained our links with our heritage, and hence the decore reflects this.
We do have a number of entry/exit options and corridors within the building and I am sorry these are not to your liking, they are however a reflection of the architectural approach of the era, designed to provide easier access to the various rooms over the split levels in the days when an elevator to a high rise floor did not exist.
We hope this did not detract too much from the level of enjoyment of your stay with us, and we trust you will come back and stay with us again.
Once again, thank you for taking the time to provide us with your feedback.
Regards
Eric Sward

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

We called in here for lunch whilst on an organised trip to the Blue Mountains. The dining room has a lovely view over the distant mountains. After having lunch, which was of the standard fayre
we had a walk around the hotel public rooms and grounds. Only saw a couple of guests, no doubt the majority are out exploring the area, given it was mid-day. There are plenty of sitting areas and space to stretch the legs outside.
Given its location, makes it ideal for Katoomba town and especially Echo Point.

  • Stayed: February 2014, travelled as a couple
    • Location
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Thank stephen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Hotel Mountain Heritage - Blue Mountains, responded to this reviewResponded 14 March 2014

Dear stephen j,
Thank you for taking the time to let us know about your visit to our mountain retreat.
It is pleasing you enjoyed lunch and the great location we have here looking over the Jamison Valley.
We hope you will be inspired to return and stay a bit longer with us in the near future.
Thank you once again for your positive feedback.
regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Our Mountain heritage visit was easy and relaxing, just what we needed. A simple check-in process, a comfortable room, a restaurant onsite, lovely views from verandah and restaurant and pleasant staff. Thank you.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Amy0314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Hotel Mountain Heritage - Blue Mountains, responded to this reviewResponded 14 March 2014

Dear Amy0314
Many thanks for taking the time to post your very positive review.
We are delighted you enjoyed your stay, and in particular your room, the views and our great restaurant and pleasant staff.
We are very grateful for your comments, and hope we can welcome you back some time in the future.
regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

Loved the place, that old heritage feeling about it.
Room was nice with a great view.
Dinner in the restaurant was perfect!
Only downside, I asked for champagne and chocolates on arrival as it was an anniversary surprise to my wife......well no chocolates, had to call reception to have them deliver.
Overall, a great place to stay with a great atmosphere, pianist with dinner was great also.

  • Stayed: March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank BasBizri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Hotel Mountain Heritage - Blue Mountains, responded to this reviewResponded 7 March 2014

Dear BasBizri
Many thanks for your very positive comments.
We are delighted you enjoyed your anniversary stay with us and the heritage atmosphere of our historic mountain retreat.
I apologise, we did not get the champagne & chocolates into your room before your early check-in, I trust the short delay did not detract too much from the quality of your experience.
Thank you once again for choosing to stay with us, and we hope we can welcome you both back again soon.
Regards
Eric Sward
General Manager
General Manager

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Reviewed 4 March 2014

I was delighted when my husband pulled up outside this hotel. It looks grand from the outside, it is historical, and it is quaint on the inside. We had the turret room, It is not luxury, but it is huge, has a comfortable king bed, fold out sofas, and a spa bath. And a balcony. We are pretty sure the view would be lovely, but for the weekend we were there, the area was enveloped in fog and rain. So it would have been perfect, if only the staff were more warm and welcoming. I was informed that the restaurant welcomed children, so we had dinner there. I wish we hadn't. Very expensive ($34 for a tiny steak, $2 for a tiny bread roll, and $15 for a tiny dessert). Our desserts came out almost immediately, but we had to wait 20 mins for my son's dessert (scoops of ice cream). The staff was just downright rude, cold and dismissive when my son asked the whereabouts of his dessert. Their attitude left me cold. So Mountain Heritage - warmth and smiles never go astray, it makes people feel good to be there. About the only really friendly face was the woman who handled our check out - if only they all had her happy disposition!

Room Tip: If you have children, go somewhere else for dinner.
  • Stayed: March 2014, travelled with family
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2  Thank mrsmeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Hotel Mountain Heritage - Blue Mountains, responded to this reviewResponded 7 March 2014

Dear mrsmeee
Thank you for your very frank comments. It seems we did not get things quite right for you during our busy dinner service. I apologise for the late arrival of your son's dessert, as the staff initially waited for your son to return to the table, and this may have caused the unfortunate delay in the order being processed. I trust this did not detract too much from your overall experience.
It is a shame the weather was not kinder to you, as the Tower Suite certainly does have great views of the Jamison Valley.
Your comments help us review our service standards, and ensure all guests receive a positive experience, and we appreciate your direct feedback.
Many thanks once again.
Regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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