Having been quiet a few times over the last 10 years and consistently singing the praises of this establishment, it is with great regret i find myself writing this review.
I was taken aback by the gruff manor my enquiry was handled, but i chalked this up to being a local and the call being close to the beginning of service.
Dinner was everything we knew it would be, we were recognized immediately and greeted as old friends. as always the service at dinner was faultless, the food spectacular. exactly what we have come to expect.
We elected to retire and enjoy our cheeses in the room and asked that it be sent up, whenever they could find the time. upon venturing into the bathroom i discovered housekeeping had erred severely. the bathroom, simply, had not been cleaned. the toilet still retained fecal matter from previous guests, soap and face washer still in the shower and an unmopped floor clear indications of total failure.
when the waitperson arrived with or cheese he was simply shocked, perhaps appalled would be a better description. after a few seconds of contemplating the options (there were no other rooms) he literally started rolling up his sleeves to get in there. i told him that the restaurant floor was probably more important (service was ongoing) and this was a lower priority, please take care of it when you have time.
a short time later, an apologetic senior waitperson and a very abashed kitchen hand appeared at my door and had the problem sorted post haste.
these things happen, it's not pleasant but it happens.
Breakfast was a bit lackluster. A mini chocolate muffin (coles) and a really nice apple & cinnamon mini-muffin that i think was home made, 2 slices of white bread bread, 2 slices of fruit bread, 2 PCs of butter, 2 aldi muesli bars, a small slice of a very tasty white mould, a child's lunch pack of diced peaches, 2 Dora the explorer yoghourts (seriously WTF?), 4 apricot halves in syrup and a selection of PC cereals.
cant quite figure out what the egg cooker was for......
ground coffee and a plunger are supplied as was some quite nice tea, no juice was provided but i did notice other guests had left juice bottles on their plates.
the beds look huge, there not :(
there is a large gap covered with pillows at the head of the bed, fortunately there was nothing to stop me from simply hanging my feet over the end of the bed, as is normal for me.
oh, and perhaps a squeaky bed with only a glass door and a curtain between it and other guests eating breakfast was not a brilliant idea.
I do hope they enjoyed their breakfast.
imagine my surprise to receive a full price bill from the gruff fellow i spoke to on the phone yesterday.
all i expected was a token gesture, as little as 1-2% of the total bill would have sufficed.
after all, a failed bathroom is a fairly large fail.
Instead i receive a face full of attitude and someone raising their voice at me. an issue handled so professionally by so many people gets blown out of the water over $5?
even when i asked the man "your sure you want this review?" his disdain for me was clear.
My sincere apologies to everyone working under that man, to see all your careful work trampled upon must be very difficult.
- Official Description (provided by the hotel):
- Welcome to this beautifully restored Edwardian guesthouse built 125 years ago, superbly located on the escarpment overlooking the Jamison Valley. Jamison Guesthouse beckons with warm hospitality and breathtaking views. Traditional French cuisine, refined dining and personal service await you and those most important in your life. Luxury accommodation is offered upstairs in four guestrooms. ... more less
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- Also Known As:
- Jamison House & The Rooster Restaurant Blue Mountains/Katoomba, Australia