Firstly I'd like to point out I have never complained about accommodation before, but I felt in this case people should be informed of the property before they look at staying here. We were so disappointed with the stay. We thought that the Avonleigh Guesthouse would be a great cosy weekend away for an Anniversary but was anything but this. We originally requested an early checkin which was agreed upon with the lady owner that we could come at any time and a room would be ready. We arrived on the Friday 2 hours before normal checkin time to greet a man who finally came to reception after 5 minutes, we weren't welcomed but instead were mumbled at "What do you want", now frankly standing at the front door of their accommodation with bags in hand thought it was obvious what we were doing there but after 10 minutes of explaining that we are here for the accommodation and were told we could have an early checkin, he forcefully stated about 7 times "no checkin early, not good, not ready, come back another time", and was extremely rude even after confirming with the lady we originally spoke to it was okay that we were here early. If I hadn't already paid for the accommodation online we would have left at this point. He mumbled rude remarks the whole time with a bad attitude when we were only being polite and nice.
This was only the beginning, the shower spat at you with cold water for over 5 mins before it heated up, everything was outdated, blankets were stained and ripped and floors were about 2mm thick worn with stains everywhere. The TV was situated next to the bed with no chairs in front of it and the bed facing the other was, we couldn't move it so had to sit on the floor to watch the movie we rented. Heating didn't work property and only 1 blanket provided we froze during the night. Breakfast tasted disgusting and only once did I see 1 employee smile. I would never recommend this to anyone, I would go as far to say this pretty much ruined our weekend that we had been looking forward to for so long.
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- Also Known As:
- Avonleigh Country House Blue Mountains/Katoomba, Australia