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“Pancakes vs. Patience”
Review of Pancakes on the Mountain - CLOSED

Pancakes on the Mountain
Price range: US$7 - US$14
Cuisines: Bar
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast
Description: We are a casual dining, family style restaurant with a special focus on delicious pancakes and yummy breakfast meals and other tasty meals.
Sydney, Australia
Level 4 Contributor
31 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Pancakes vs. Patience”
Reviewed 9 July 2014

Eating here was the most terrible experience I've had in a while regarding dining! I was embarrassed bringing people here! After a nice weekend celebrating my 30th we were all looking forward to a satisfying breakfast.... That it was not!

1. We ask for a table of 8... The girl looks around (an almost empty floor) and walks away. Along with 5 other girls, they stand around looking confused & between chit chat and sideways glances have not worked out where to sit us.

2. They finally suggest a booth for 6 & a separate table for 2...?!?!?! Asked about the spare tables... they say they are reserved. Fine! No one sits at those tables till we were leaving! OR they could have put together a few table to make a table for 8.

3. They do not take your order but make you walk up & pay (this is no real issue but seeing as they are standing around doing jack all, I can't see why it's an effort and at most seated venues orders are taken at the table.

4. When the food finally starts arriving. They don't know what they are carrying (standard breakfast/Canadian breakfast etc) so just put all the plates down on the table & we sort out our food ourselves. Two people have no breakfast!

5. Most had finished eating while the two hadn't even received theirs (the others had to eat or it would go cold). No one came to ask if the food was OK or if everyone had what they ordered so they had no idea that 2 plates of food had not arrived. Sooooo up to the counter the two went. Only to be told, theirs was 'on the way' (it hadn't even been made judging by the additional 15 mins it took to come out). When they finally did, bacon was missing & took an additional, no joke, 10 mins to come out!!!! We made the mistake of ordering extra hash browns.... that took an extra 10 mins too!

6. One girl went to the toilet at least 10 times in as many minutes, she seemed sick yet was there handing food! While the other 3-5 just stood around talking. There was almost ZERO customer service aside from bringing the food to the table.

OVERALL, terrible service! Bad experience! Funnily enough, this restaurant is where a Thai restaurant we visited 2 yrs ago was... in which almost the same group of people went through an identical experience, right down to the same two people being the ones without meals! Same owners perhaps?!?!?! I'd say being a small town you're not use to large (?) groups but then again you are a tourist hot spot so if you can't handle 8 people, not sure you'll be round long enough for the busloads of tourists (just like the Thai place before you).

Food was average, well I liked mine! I had a standard breakfast. Others didn't so much.They had the Canadian breakfast (x5 ppl), blueberry pancakes and chicken a la King, i think it was.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank MinxiiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

33 reviews from our community

Visitor rating
    10
    9
    7
    2
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Katoomba, Australia
Level 2 Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“dissapointed”
Reviewed 6 July 2014

counter ordering is horrific ! The staff are standing round heaters while everyone lines up.
Wouldn't it make more sense to have staff take orders at the table, build a rapport with customers etc instead of making them line up like a cattle call? One lady got up to order, waited and waited, finally got served, turned around to find her table had been taken ! The table she pointed to as 'that's where I'm sitting'... then couldn't sit there and it confused staff as to where her meal went when it was ready and they walked around with this meal for ages.
The pancakes we had were dry and over cooked.... 2 small bottles of syrup between 4 people (so at best 30ml per person for 3 pancakes? 10ml per pancake?????), when you enquire about more syrup you are told its extra $ and you have to line up again, when your drink runs out, you have to line up again... seriously.
Not enough butter... one teaspoon for 3 pancakes? They were not light and fluffy.... they were dry and dry.
Reconsider the cattle call ordering system, it makes people feel like you are only interested in money and not in service. If you are there with kids on your own, it's difficult to leave your kids at the table and line up to order.... and wait, and wait and wait and expect them to stay quiet or seated, so maybe colouring in paper and colouring crayons for the kids as it is a family restaurant. When we left no one asked us how our meal was, nothing, no goodbyes, see you later... that's why table service is important.... to connect with your customers.... otherwise it feels cheap and nasty.
I actually wanted to discuss these issues with the owner, but I wasn't prepared to line up and wait and wait and wait..... again.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katoomba, Australia
Level 4 Contributor
39 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Great Breakfast”
Reviewed 19 June 2014 via mobile

We were lucky enough to be the first customers on opening day. We both ordered a country Breakfast (May have the name wrong) but it had everything, bacon, tomatoes etc, but the potato hash brown was the best hash brown we have ever had and of course the pancakes were divine. Plenty of families arrived for breakfast and quickly discovered the kids corner where there were books, games etc.

Visited June 2014
Helpful?
2 Thank RickLeura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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