We had booked the Marguerite Room for a romantic weekend away in Katoomba, a place we have visited on several occasions over the last year. The website looks lovely and I thought it would be exactly the cosy weekend we were looking for. I was a little surprised that they felt able to almost double the price of the room on a Saturday night, but it was a special treat so ...
I had phoned to advise of our arrival time, but as soon as the door opened we felt the cold chill of a less than warm welcome. Brushing this aside, we were keen to settle into our room and head out for dinner. However, the first problem we encountered was the door not locking. When we advised David of this problem, he told us that no-one else had ever had a problem, that we must not be inserting the key correctly and that there was nothing that he could do about it. Interesting to note, after the event, that at least one other reviewer here outlines a similar issue. Also interesting to see someone else mention the fact that they thought he was drunk one evening as he certainly smelled of alcohol this night too and became quite aggressive when we indicated that we were not happy with not being able to lock our door properly, a small but rather important matter when one books a hotel room.
On the Saturday, David assured us that he would fix this problem so we tried to put aside our reservations about the lack of hot water, in fact lack of water altogether half way through a shower, the fact that the heating appeared not be working, the thick layer of dust on all the surfaces in our room and the lack of attention to detail in not providing milk for making tea or coffee.
We had wanted to just chill out at the guesthouse on the Saturday afternoon but instead took refuge in a draughty pub, not wanting to risk another unpleasant encounter with our host. When we finally returned at around 10pm, we were horrified to find that the door to our room had been left unlocked, the light on and nothing had been fixed.
This might once have been a lovely and welcoming place to stay, but not anymore. It is heartbreaking to see how someone can treat their guests with such disdain and run what could be such a lovely business into the ground. Our visit ended with a very unpleasant encounter in which we had to beg for a refund and ruined what should have been a lovely weekend away. We got straight on the train and returned to Sydney, abandoning our plans to spend another day in Katoomba.
I don't know if this place relies on tourists passing through who won't come again, but $170 a night for a room with walls so thin you can hear the people next door breathing, dirty sheets, no TV, no heating, no hot water and a manager who simply whines "I'm doing my best," is really not a good advertisement for Australian hospitality.
All we were left with was the words of the latest ad campaign for the Australian Tourist Board ringing in our ears: "Australia, there's nothing like it!" - thank goodness!!
- Official Description (provided by the hotel):
- Kurrara Guest House was built in 1902 as one of the first guest houses in Katoomba. In 2012, it was handed over to new owners and has undergone a transformation. Our beautiful Mountains Guest House is centrally heated, and offers 3 spa en suites, with 4-poster beds and period furnishings. 5 Upstairs shower en suites are individually decorated and have been recently refurbished. Our guests enjoy relaxing in our communal lounges around Victorian gas log fires and a large screen TV/DVD & library. Enjoy tea & coffee on arrival, and complimentary Port. We offer a full continental breakfast of homemade muesli, cereals, freshly baked bread, fruit, yogurt, and fresh juice. Free wifi is available in all rooms. Kurrara has its own private carpark and off street parking. Situated on a quiet and peaceful corner, surrounded by rhododendrons and mature trees. We are within walking distance to Katoomba town centre and wonderful restaurants, Echo Point and The Three Sisters and the many bushwalks in the surrounding area.We welcome you to stay with us and become part of an 110 year tradition of visitors to Kurrara. You won't want to leave! ... more less
- Reservation Options:
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- Also Known As:
- Kurrara Guest House Hotel Katoomba
- Kurrara Historic Guest House Blue Mountains/Katoomba, Australia