I would like to give this a 4 star rating, but just couldn't do it.
My wife and I stayed here for 5 days at a recent conference. It is a great venue for a conference and recommend it highly for conference events. When the the upgrades are complete, it could be a 4 star hotel. The food and service for the conference was excellent.
The new bar that opened the week we were there on the upper level, is nice and the bar staff very nice.
The staff was great, except for one male at the reception desk who never seemed to be worried about solving problems. Nothing was the hotel's problem. The same person gave problems to a number of people in my group. If we need something fixed in the room, we had to wait until we talked to other people at the front desk. The rest of the staff were very friendly and helpful.
The renovations are still going on and, for example, a new elevator was started up in our wing while we were there. Unfortunately, with all the renovations and painting going on, they are not cleaning the carpets on a daily basis and it gives the appearance of a dirty area...most of the stuff on the carpets is just paint flakes. They should vacuum up this rennovation debris on a daily basis.
The heating did not work in our room and it was fairly cold at nights in our room. One light bulb in the bathroom was hanging by the wires, because the clip was missing that hold the bulb in place. There are clocks in the room, so bring these if you need to wake up early.
I believe when they finish the rennovations and get their act together, this will be a fine hotel. Bottom lines is, that in Leura, we would stay there again and would expect it to be even better.
- Official Description (provided by the hotel):
- Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more less
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- Also Known As:
- Fairmont Hotel Leura
- Fairmont Hotel York
- Fairmont Leura
- Leura Fairmont
- Fairmont Resort Blue Mountains - MGallery Collection Leura, Australia