I love staying at the Fairmont Leura. A very nice hotel in a great location set amongst lovely gardens and bush. However on my last visit while taking my mother for a treat, I was disappointed in the small things which in my view if a hotel gets it right it ends up being a memorable stay. Firstly a room service tray from the previous occupant greeted us at the door. This tray remained there for two days. I found a large finger nail in the bathroom basin and our luxury room did not have dressing gowns nor a rubber mat for the bath/shower which was quite slippery. Embers was the only option for dinner and I know it is small but we were unable to get a table even at 6:30pm and so had to sit at the communal table. We waited one hour for the meal to arrive. The wait staff seemed disorganised. Our dining experience on the 2nd night improved.
On the plus side the reception and concierge staff were very good and efficient.
I still love staying at the Fairmont and will be back again next month. I do hope there is an overall improvement in service and housekeeping.
- Official Description (provided by the hotel):
- Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more less
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- Also Known As:
- Fairmont Hotel Leura
- Fairmont Hotel York
- Fairmont Leura
- Leura Fairmont
- Fairmont Resort Blue Mountains - MGallery Collection Leura, Australia