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“Girls weekend away”

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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
Certificate of Excellence
GreenLeadersGold level
Reviewed 2 July 2014

Great resort style accommodation, plenty for young and old to do. Take your swimmers as there is a large in door pool. High tea is excellent, but must book or be part of package . Xmas in July dinner buffet extensive and high quality.
Breakfast was very busy because it was Sunday and the quality and range was not as good as usual. Tables were not cleared ,we did ourselves.

Room Tip: All rooms are lovely, but rooms facing mountain are the pick of the rooms.
  • Stayed: June 2014, travelled with friends
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Review collected in partnership with MGallery Hotels
Thank Nicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 4 July 2014

Dear Nicky,
Thank you for your review - we are glad you enjoyed yourselves. I am very sorry about the breakfast service and will do my best to ensure we improve this aspect.
kind regards

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1,107 - 1,113 of 2,463 reviews

Reviewed 2 July 2014

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank jessfors
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 4 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 July 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Rebecca R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 3 July 2014

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Reviewed 1 July 2014

Those wishing to get away for a quiet weekend and stay without children should check the Schools Holiday calendar. If you don't check (like me), you can expect to stay with masses of children who are allowed to run loose where ever, and when ever they wish. We could not find a quiet spot to escape them - whether it be in the bar area, restaurants, corridors, or even our room - given the noises heard through the adjoining walls.
Apart from the Children's aspect, the Fairmont does provide spacious and well appointed rooms.
Finally, expect to pay a 1.5% surcharge if paying by credit card.

Room Tip: The rooms on levels 3 and 4 could have a good view.
  • Stayed: June 2014, travelled as a couple
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Thank Mike360TMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 3 July 2014

Thank you for providing feedback on your stay with us at Fairmont, The Resort is very popular for families especially during Schools Holidays, however we are continually working to create spaces and experiences to ensure all guests are able to enjoy their stay as intended. I hope we can welcome you back for a quiet weekend stay in the future.
kind regards

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Reviewed 30 June 2014

Stayed here as a romantic weekend away. There were children everywhere running amok all throughout the hotel. While we understood that the hotel can do little about this, it really ruins the mood when they are running next to you in the bar and at dinner.

The room walls are not very well insulated so you can hear noise from the walkways.

The buffet dinner was definitely not worth the money (at $85pp). Very limited selection and average food.

The shower was not hot, the water was warm at best and only came out as a drizzle, no water pressure.

Only the bellman was nice, the remainder of the staff were generally short and unhelpful. We asked for advice from the bartender on the drinks and he just grunted and went on with what he was doing.

I wouldn't stay here again, I would stay in Katoomba just down the road where there are a greater selection of hotels.

On the plus side, the room was clean and large.

  • Stayed: June 2014, travelled as a couple
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1  Thank ljh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 3 July 2014

Thank you for sharing your experience at Fairmont, we are sorry that your stay was not as you wished. The resort is popular with families especially in school holiday periods, however we do strive to create spaces and experinces that allow all guests to enjoy their stay as planned. We have identified an issue with our hotwater system and have taken steps to ensure our guests do not experience this problem again.
kind regards

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Reviewed 28 June 2014 via mobile

We were so pleased when we walked through the door from a bitter cold change that had hit the blue mountains that afternoon. We entered a lovely inviting atmosphere.
The disappointment came when we discovered the window in our room was broken and was letting in a draft. To make things worse the heating even though it was set at 26 was not warming up the room. We asked to be moved only to find the hotel fully booked. Towels were placed against our window to try and stop the draft, but did not do much. We went to dinner thinking maybe it will warm up while we are out. Dinner was sadly also a disappointment. We went to the fine dinning restaurant but found our caffe lunch in town was better.
On returning to our room we found the hall outside warmer than the room, so we're not happy. The hotel brought an oil heater to our room, but I have to say this only helped at one end if the room, so we went to bed to get warm.
The Fairmont promotes it's self as high end and we did not get this, far from it. A shame as we were very excited to be going for our 6th wedding anniversary.

Maybe we were just unlucky I don't know.

Stayed: June 2014, travelled as a couple
2  Thank Jmanalfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 4 July 2014

Dear Disappointed, I am very sorry to hear of your poor experience with respect to heating and drafts during your stay. If you would care to contact me direct via Reservations@ fairmontresort.com.au, I would like to assist you in this matter.
kind regards

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Reviewed 25 June 2014

We stayed for two nights with two rooms and greatly enjoyed it. An excellent spa and warm pool. Easy access to Leura and Katoomba and trails in the Blue Mountains. Excellent wifi in the rooms (not free, as is usually the case). Easy parking.

  • Stayed: June 2014, travelled with family
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Thank Paniri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 28 June 2014

Paniri,

Thank your for your kind words. Looking forward to welcoming you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range: £114 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura, Australia

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