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“very warm & welcoming.”

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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
GreenLeadersGold level
Sydney, Australia
Level Contributor
1,381 reviews
380 hotel reviews
common_n_hotel_reviews_1bd8 4,081 helpful votes
“very warm & welcoming.”
Reviewed 6 August 2014

Location - just a few minutes drive from Leura on Sublime Point Road. Approx 3kms from Leura Railway Station.

Check-in - We were warmly greeted by staff at the reception and immediately acknowledged as Le Club Accor platinum members. We were given a early check-in, upgrade & a voucher for a free drinks at the bar. (well done ! )

Room - Our deluxe room was located on the 4th floor which had lovely views overlooking the golf course. The room was very spacious although we thought the room was over furnished however it was still very comfortable.

We enjoyed having a balcony for letting in the fresh clean air as the room was a little hot at times. The bathroom was large with a shower over the bath combination.

Facilities - There are plenty of facilities in the Fairmount which makes it an excellent family resort as there is something for everyone. From swimming pools , spa, golf course, gym , billiard table, tennis court, jogging track & a playroom for kids. There is plenty of outdoor car-parking however this definitely got very tight on Saturday.

Restaurants - There are two restaurants. Embers which is fabulous for families & is located overlooking the stunning Blue Mountains. The open fire is also an added bonus. The Eucalypt Restaurant is more formal offering Australian cuisine.

We only had breakfast & although the hotel was extremely busy on a Sunday morning it still functioned quite well although the cappuccino machine was definitely having a 'tantrum" from overuse.

Bars - We enjoyed sitting by the open fire in the Sublime Lounge for our free drink. Its perfect place to relax & have a chat.

Staff - All extremely helpful, friendly & welcoming. A credit to this establishment.

Overall - As a couple we really enjoyed our short break at the Fairmount. It's a very family friendly hotel which caters for everyone. Accor management certainly has made improvements to this hotel.

Room Tip: ask for valley views.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ellemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 8 August 2014
Dear Ellemay
Thank you for your feedback and comments on your recent stay with us at Fairmont. I am very pleased we recognised you and greeted you as valued Le Club Accor platinum members. We are glad you enjoyed your break with us at the Fairmount and hope you return soon
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (444)
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English first
Sydney, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2014

The last time I was a guest at this hotel, Accor had just taken over from it's previous owners.
You could see the obvious improvements in the service, the meals, etc.
Today, you appreciate what Accor management has done to turn this place around to make it a top class holiday accommodation for business and for families.
To top the stay last weekend, it snowed Friday evening.
Great weekend at the Fairmont as you'd expect.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank AC808_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 6 August 2014
Dear AC,
We are very pleased you enjoyed your stay asnd are happy with the changes - we have more to come, with the development of our Day Spa and upgrade of Jamisons Restaurant. we hope you will return soon.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
6 reviews
6 hotel reviews
Reviewed 3 August 2014

A birthday getaway for my partner, which was almost the best. Spoiled, unfortunately, by her being served a piece of 'Waygyu' in the dining room which clearly was not - and which was also not cooked to specification. Not hard to get right, really? Probably fortunate they don't request a dining rating below. Hence the value rating below.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Geoff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 5 August 2014
Thanks Geoff,
We will work on the cook to order issue, I am assured that the wagyu is wagyu, I do apologise for the not cooked to specificationb and I'm sorry this marred you and your partners enjoyment of the occasion.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 August 2014 via mobile

The Fairmont is a slightly old-fashioned resort hotel, but this is part of it's charm. The entrance is resort-grand (oh the children love it!) with a friendly and efficient baggage service. The desk staff were charming and helpful and the superior rooms a good size with pleasant distant escarpment views. All the little things were great - lots of lovely pillows, a decent hairdryer, a TV that works without a manual, nice smelly things in the bathroom, stuff that so often others get wrong. Bathrooms themselves were functional rather than glamorous but fine. And the buffet breakfast was really good. Despite the full hotel, no-one was kept waiting and trays and platters were kept full. Not having really used any of the facilities (big indoor pool, well-equipped gym, tennis courts....) we all left keen to come back for longer next time.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FarFlungSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 5 August 2014
Thankyou for your lovely comments - we are so glad you enjoyed your stay and left things to do for next time, we look forward to welcoming you back.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
2 reviews
Reviewed 3 August 2014

Awesome place to stay. As soon as you walk in the door, the view from the lobby is incredible. The staff super helpful and the room was great. We came from Sydney and had stayed at the Rockford and it was amazing as well. Well done Accor !

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank AmyCanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 5 August 2014
Thanks Amy, we're very glad you and your partner enjoyed your stay with us, please do come again soon.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 2 August 2014

good sized rooms with most views towards the blue mountains across the lawns... exceptionally comfortable beds and linesn make for a restful nights sleep....little outside noise transferred for outside the room... the public areas are all well done with soaring ceilings in the mail lobby... staff appeared knowledgeable and happy to assist.... bathroom and bathroom provisions were of a high standard... cleanliness could not be faulted... only undoing was the water pressure was a little on the low side, although there was no hesitation on addressing the situation when i mentioned it ... the only gripe was the excessive cost of internet... i really cannot understand in this day and age that the high end hotels appear to think price gouging for internet service is acceptable behavior...

Room Tip: i guess one would to take the blue mountains view side of the building to take advantage of a fabulo...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank bfgstk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 5 August 2014
Thankyou for your review and lovely comments. I am sorry about the water pressure issue which we have now found the root cause of. We do take your comments regarding the internet on board. It is an issue that is being reconsidered in terms of a better customer solution.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

This shouldn't be able to be called a Fairmont. Granted they were in the middle of renovations but that shouldn't mean that my room heating doesn't work in the middle of winter. Embers restaurant food was fantastic but the wait staff couldn't get a job at McDonald's. Why do they think it's acceptable to ask my wife what I'll be having while I've gone to the toilet? Why do they deliver your meal while you're not at the table as well?

Room Tip: Don't get excited about a room on the top floor, it's the ground floor as far as the main en...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGallery Hotels

Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review, 5 August 2014
Dear Kevin,
To clear up a possible misunderstanding, Fairmont Resort Blue Mountains has no connection with the North American Fairmont brand. I am terribly sorry about the Airconditioning problem you experienced, though this was an isolated failure and not connected to any renovations.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Property: Fairmont Resort Blue Mountains - MGallery Collection
Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura, Australia

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