After a telephone reservation and giving our creditcard details the day before, we arrived at Leura house. At the reception we were given a receipt to prove that the amount had been taken from our account so the first night was paid for. We were then asked to pay for the second night. Which is a bit unusual, mostly you pay when leaving the hotel, not when you come in. The credit card did not work on the machine at the reception and the woman told us to find an ATM because our card was not working. We had paid twice that day without problem, but the woman insisted the fault was with our card. We asked to see the rooms first and I stayed while my husband got the suitcase. He became very annoyed when the receptionist refused to give him the key of the room. We decided to stay since we had already paid the sum of 218 dollars for one night in this Band B and went for dinner having to leave the door unlocked. There were no other guests in the BB. When we came back we went straight to the reception (with our cash), but we told the woman first that we felt insulted by her rude behavior. She then started to lecture us as if we were some minor employees of her firm:” I can see your ego is bruised, but these are the rules here. I don’t know how it is in your country but we do stick by the rules. I asked her very calmly: please explain your rules to me. “We have already paid for this night”. She cut me short by interrupting sternly : “there is no sense in further discussing this”. By the way: we are in our fifties and widely traveled, the woman was In het thirties and apparently operational manager/owner of the place. Hospitality means making your guests feel at home, welcoming them. That is also doing good business and will bring in more guests. The woman has some learning to do in the trade or she’ll ruin the place.
- Official Description (provided by the hotel):
- This mountain Guest House (c.1880) is an historic and magnificent home. Spacious gardens and sweeping valley views surround the house situated on the highest point (1,900 ft above sea level) of the beautiful village of Leura. Central heating throughout with log fire in the lounge. Superb dining, conference and reception facilities. Adjacent to the many tourist attractions, walking tracks, sporting activities, village shops and railway station. elegantly furnished with lots of old-world charm. ... more less
- Reservation Options:
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- Also Known As:
- Leura House Hotel Leura
- Leura House Blue Mountains, Australia