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“Will be Back” 4 of 5 bubbles
Review of Quest North Ryde

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Quest North Ryde
Ranked #3 of 6 Hotels in North Ryde
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
“Will be Back”
4 of 5 bubbles Reviewed 19 June 2014

I have used this property several times and always have found it to be good while I am in town for business. Rooms are clean and well equipped and plenty of space for my purposes.
Staff have always been good and attentive.
My only small gripe is that I have to pay for undercover parking - this was not always the case.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 25 June 2014
Dear Stephen R,

Thank you very much for taking the time to review us on TripAdvisor.

We are pleased to hear that you keep coming back to us and that we can live up to your expectations.

Generally there is a charge of $20.00 pr vehicle pr night, however depending on the package you are booked on and the inclusions in this you might be able to find rates and packages inclusive of car parking.

Again thank you very much for your feedback and we look forward to welcoming you back to Quest North Ryde in the future.

Kind Regards

Dez Ford
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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732 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

My room was tired and run down. The bedroom was comfortable and clean, but the kitchen was dirty: greasy utensils, soap scum on the bench, coffee plunger caked with scum. Fridge overstuffed with mini bar junk leaving little room for groceries. The bottom of the front door was cracked and fraying. There were pubic hairs from a previous guest stuck to the bathroom wall and there was mould or soap scum in the shower. There was also dirt inside the bathroom drawers.
The gym was run-down: half the equipment was broken or not plugged in (and nowhere near a power point).
The wi-fi was free but very, very, very slow and unreliable. For the first day it didn't work, then it was slow and kept dropping out. Someone from reception tried to help and was very nice, but didn't know anything about it and suggested it was a problem in the settings of my computer (same computer that has had no trouble in any other hotel in a month on the road before my visit to Quest North Ryde nor any since, still on the road a couple of weeks later. I'm writing this review using the faultless wifi at another hotel not too far away). The staff are friendly and check in/out is quick. It was very quiet and yet close to the business areas of North Ryde. Also very close to Lane Cove National Park and North Ryde station.
They take a big credit card security bond on arrival - not sure what they are securing. Maybe all that stuff in the mini bar!
For my first day there the TV didn't work properly either, just flashed a message saying no one was checked into the room...
Some other reviewers have mentioned that it is well-maintained. Not that I could see. Maybe they have other rooms or another building?This is NOT the best serviced apartment in the area. There are much nicer and cleaner places that are well-maintained and offer reliable services.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SRjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Dear SRjazz,

Thank you very much for your review and your feedback regarding your recent stay with us.

We are disappointed to hear that we could not live up to your and our own standards of service and cleanliness. Quest North Ryde strives to always meet and exceed all our guests expectations and to provide a high level of service to all our guests and we deeply apologise that this was not evident during your stay with us.

In regards to the state of your room this in not the standard we strive to provide, your feedback has been passed onto our Housekeeping Department so that this can be diligently followed up on to avoid anything similar occurring in the future.

The equipment in the gym should all be battery powered and we will certainly ensure that they are all in working condition.

Regarding the WiFi connection we will investigate this with our provider to ensure everything is in working order and that the best available connection option for our location is utilised.

Again we do sincerely apologise that we could not live up to your expectations as well as our own standards of service during your stay. Should you wish to discuss your stay further please do not hesitate to contact myself directly.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Other than a Fire Evacuation on the second night of my stay, the rooms are spacious and comfortable, and the floors nicely quiet; Housekeeping could be more consistent but okay; Good experience overall.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Trimix168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Dear Trimix168,

Thank you very much for taking the time to review us after your recent stay with us.

We do apologise for the inconvenience caused by the fire evacuation during your stay. Quest North Ryde takes all fire alarms seriously and we appreciate your cooperation during this incident.

We are pleased to hear that you enjoyed your stay with us and we will reply your comments regarding your housekeeping service to the appropriate department and apologise for this.

Again thank you for your feedback and we look forward to welcoming you back to the hotel in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Stephens, Australia
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Property is well located and on this occasion well priced. Good value!
Rooms are well equipped and beds comfortable and amenities relevant. Had a quiet room at the back of the hotel and had no noise.
Restaurant was excellent


  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Dear ozflyer69,

Thank you very much for your feedback.

We are pleased that you enjoyed your stay with us and that we lived up your expectations.

Quest North Ryde is looking forward to welcoming you back to the hotel again in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed 16 June 2014

Well maintained, clean accommodation. Very handy to my business meetings as well as access to other parts of the city. The reception staff and Tim (maintenance?) were some of the most helpful and friendly I have come across. Will certainly stay again.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 83CKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Dear 83CKA,

Thank you very much for your kind words.

Quest North Ryde strives to meet and exceed our guests expectations and we are pleased to hear that you enjoyed your stay with us.

We will ensure your comments are passed on to all our staff members and especially to Tim.

Again thank you for your review and we look forward to welcoming you back to the hotel again in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
4 of 5 bubbles Reviewed 15 June 2014

I was recently at Quest in the studio apartment for work, and it was comfortable and clean, the receptionists were extremely helpful and the view from my room was amazing. I did have a problem with my A/C and got the night maintenance to come and have a look at it, but I could not understand what he was saying, and reported it for 2 days to reception, which they fixed on the 3rd night. That was my only negative experience but luckily it was not too cold. Apart from that, great place, just wish they would have a place to store all your shower items instead of on the floor.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Poonam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Dear Poonam S,

Thank you very much for taking the time to sharing your experience here on TripAdvisor.

Quest North Ryde strives to always meet and exceed our guests expectations and we are pleased to hear that you did enjoy your stay and the view from your apartment. We do however apologise for the inconvenience caused due to the faulty air condition in your apartment and the delay in getting this rectified for you, your patience with this is highly appreciated.

There should be soap holders in all showers and apologies this was not installed in the apartment you occupied, we will ensure this is brought to the attention of our maintenance department so that this can be installed immediately. Thank you for bringing this to our attention.

Again thank you very much for your feedback and we look forward to welcoming you back to the hotel in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Stephens, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

This is the second Quest property I have used after an excellent stay at Quest on Gordon, Mackay.
Price reflected the market and was appropriate to low Friday night occupancy.
Atlantis Restaurant is excellent and is not run by the hotel. If anything the breakfast is dear at nearly $60 for 2 for poached eggs!Dining quality is excellent.
Rooms are quite, comfortable and well appointed.
Quest have the model right!
Yes free wi-fi which is a must.

Room Tip: Asked for quite room at the back which overlooks National Park. Nice touch with cockatoo looking in...
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QNR_2113, Business Development Manager at Quest North Ryde, responded to this review, 17 June 2014
Deat Neil H,

Thank you for your review and your kind words.

We are pleased to hear that we lived up to your expectations and the Quest standard.

We will ensure your comments are passed on to Atlantis Bar & Dining in regards to the cost of breakfast, as you mentioned the restaurant is a separate entity from Quest North Ryde, however we do expect them to offer value for money products and service to our guests at all times.

Again thank you for your feedback and we look forward to welcoming you back to the hotel again in the future.

Kind Regards

Dez Ford
Business Development Manager
Quest North Ryde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest North Ryde

Property: Quest North Ryde
Address: 58-62 Delhi Rd, North Ryde, Ryde, New South Wales 2113, Australia
Region: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in North Ryde
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest North Ryde 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Quest North Ryde serviced apartments are just minutes from the Macquarie Park & North Ryde business precincts and only 12 Kilometres from Sydney's CBD. Within close proximity to the North Ryde Train Station, our accommodation is also advantageously set amongst a natural bush setting of woodlands, eucalypt forests, the river and wildlife species unique to the area. Adjacent, is the Lane Cove National Park which is truly a natural wonder. Our Serviced Apartments offer fully equipped kitchen & laundry facilities situated in the perfect haven for the business traveller and nature lover in all of us. ... more   less 
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Also Known As:
Quest North Ryde Hotel North Ryde
Quest Hotel North Ryde

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