RUDE and UNRELIABLE: I booked this WHOLE guesthouse (4-5 rooms) for 3 nights to allow my interstate family to attend my daughters' wedding. I did this 2 MONTHS prior (communication was via email) but 4 WEEKS before wedding I was sent a TEXT cancelling my booking. On that day I was trying to drive over to look at room situation for elderly frail grandmother who needed walking frame and had mentioned flowergirls (children) in my conversation. This prompted the Ryde owner to TEXT my cancellation stating " I should have known no children".
VERY RUDE, UNRELIABLE and unprofessional! BEWARE!!!!!!!
By one month prior to the wedding it was difficult to find large group accomodation at cheap prices as there were two major concerts (Adele & Justin Bieber) that week.
Very frustrating and unprofessional. Never recommend this accomodation to anyone!
- Room Service