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“Older couple stay”

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Travelodge Hotel Macquarie North Ryde
Ranked #4 of 6 Hotels in North Ryde
Reviewed 23 July 2014

This hotel is on a dark site. Negatives - the food was terrible! Room service dinner we ordered soup - it tasted as though it was tinned food, terrible. Breakfast -mostly came out of packets, it was the worst hotel food we have ever seen or eaten and we travel a lot. The air-conditioning had a burn out during the night we stayed and after confusing messages over the emergency system during the alarm, we evacuated ourselves. There was no muster point nor was anyone supervising the guests roaming in and out of the hotel ,whilst the fire department was still assessing the site. We took a walk after dark to find the outside restaurant and it was so dark my wife fell over, so we made our way back to the hotel. On the upside the bed was very comfortable - we would NOT recommend this hotel particularly for older citizens!

Room Tip: No tips our room faced gardens however it is on a campus site for a College and the gardens are all...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Oneilloasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 30 July 2014

Dear Oneilloasis

Thank you for providing your feedback on your recent stay at the Travelodge Macquarie North Ryde. Let me start with apologising for any inconvenience caused during the evacuation you experienced. We did have a an incident that was quickly handled by the team and the local Fire Brigade, as you can imagine, this is not an everyday occurrence, however our team is provided regular Fire and evacuation training for such event. I will look into the clarity of our announcing system as well as the outdoor lighting.

In regards to your meals, I can assure you the breakfast is not packaged food. The bacon and sausages are from one of NSW largest wholesalers and all the fruit and vegetables along with the eggs are via a local Fruit & Vegetable supplier. I will speak to our Breakfast team to ensure the quality is maintained throughout the breakfast service. I so apologise for the soup, it is not tinned and supplied locally as well however we are due for a menu upgrade very soon.

Please do not hesitate to contact me via arojas@travelodge.com.au if you have any accommodation needs in the North Ryde/Macquarie Park area as I would like you to experience the level of service we are working hard to achieve.

Kind regards

Arthur Rojas
Hotel Manager

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931 - 937 of 1,121 reviews

Reviewed 22 July 2014

We attended a conference on campus. Very convenient location to venue and Macquarie Centre. Cannot fault front of house and food service staff - great people. Comfortable room, well maintained and clean



  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 30 July 2014

Dear Mike W

Thank you for taking the time to review your stay at the Travelodge Macquarie North Ryde. Our location on the Macquarie University Campus is very convenient for anyone attending one of the many conferences held there daily.

We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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Reviewed 20 July 2014

Excellent service and professionalism. The hotel is an excellent venue to go to Macquarie Shopping Centre and Macquarie University. A short trip to Sydney CBD is a small price to pay for avoiding traffic jams and public transport delays.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank Edwardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 22 July 2014

Dear Edwardo C

It was a pleasure to have you stay with us. With the recent opening of stage 1 of the Macquarie Centre this past weekend, we now have access to some great new stores including a great fresh food area. More reason to come back!

I agree with you also, avoid traffic in the CBD by staying at the Travelodge Macquarie North Ryde.

We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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Reviewed 19 July 2014

Heater broken during two day stay, meals are microwave (no steak) breakfast was in a word - discussing. Staff very nice, price was fair.
I will not stay here again - if no other option I'd rather sleep under my car!

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank ScottDelta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 22 July 2014

Dear ScottDelta

I am sorry to hear your stay at the Travelodge Macquarie North Ryde was disappointing, I believe there was a technician who has rectified the issues with the heating controls in your room.

While we do not offer steaks in our room service menu, we do offer some fresh basic alternative such a BLTs, Pizzas and Fish and Chips. For a more extensive menu with great selections of steaks, I do recommend Lachlan’s which is located just five minutes away (walking distance) and also provide chargeback to the hotel.

I would appreciate the chance for some further feedback in regards to breakfast and why you would prefer to sleep under your car as oppose to our King or Queen sized beds, would you mind emailing me via arojas@travelodge.com.au as this type of feedback is a valuable tool in improving our offerings.


We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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Reviewed 18 July 2014

We recently had to go to Macquarie Uni Hospital, and their recommendation was to stay at Travelodge. Glad we did. Service, meal, location, all excellent. Will stay here when we have to return for operation.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Maree D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 22 July 2014

Dear Maree D

Thank you for your glowing review, we do hope your visit to the Macquarie University Hospital was a pleasant one, our location next door to the Hospital is ideal.

We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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Reviewed 18 July 2014

For those attending conferences at Macquarie University this is an excellent venue. Rooms are of an adequate size and the beds are comfortable. The restaurant serves good food and reasonable prices. The hotel is just a 10-minute walk from the Macquarie University station, which makes it easy to commute to the city.


  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank Gillian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 22 July 2014

Dear Gillian B

It was a pleasure to have our visitors from Victoria. Thank you for taking the time to review your stay with us.

We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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Reviewed 16 July 2014

. Service is quite acceptable
. Rooms are neat and comfortable
. Staffs are friendly and responsive
. There is a need of free Wifi which is not currently availablem
. A bit far from CBD, but it's not a big deal

  • Stayed: June 2014, travelled solo
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Review collected in partnership with this hotel
Thank Soheil Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur R, General Manager at Travelodge Hotel Macquarie North Ryde, responded to this reviewResponded 22 July 2014

Dear Soheil Y

Thank you for providing feedback on your recent stay at the Travelodge Macquarie North Ryde. We hope to have some exciting news on the WIFI very soon.

We look forward to welcoming you back very soon.

Kind regards

Arthur Rojas
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Hotel Macquarie North Ryde

Address: 81 Talavera Rd, North Ryde, Ryde, New South Wales 2113, Australia
Region: Australia > New South Wales > Greater Sydney > Ryde > North Ryde
Amenities:
Business Centre with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in North Ryde
Price Range: £65 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Travelodge Hotel Macquarie North Ryde 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Travelodge Macquarie North Ryde Hotel North Ryde
Travelodge North Ryde
Travel Lodge North Ryde
North Ryde Travelodge
North Ryde Travel Lodge

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