on the weekend just gone I used a deal that I purchased to stay here.
The pictures presented on the deal made the place look nice and very relaxing.
Now I bought this deal to surprise my partner for their birthday and when we arrived I was extremely disappointed with what we were presented with. The room was extremely out dated and smelt weird. Now this wouldn't have been an issue if on the deal they had put up a picture of what the real room looked like. I believe by not doing this, its false marketing and a miss representation of what was in the deal.
The next thing that was really disappointing was the continental breakfast and also complimentary bottle of wine. The breakfast was meant to be for 2 people for 2 days. We got there and there was 4 pieces of toast, some butter, 3 little jam packets and 2 chinese containers one with 4 wheatbix and the other cornflakes. And the wine was Brut sparkling wine that tasted disgusting. And also the lighting was very dark we had to have all the lights on to have enough light for the room.
And the thing that made this experience utterly horrible was the fact that my partner and myself where awoken at 5am on the sunday morning to a sound, when we turned the lights on we saw a mouse on the top of the bench. It was trying to eat the mini bar food. Now this is absolutely unacceptable to being going to a supposed 4 star motel and having rats or mice. And when we informed the owner of the place on check out all the women said was "oh well they tend to come out in the colder months." She obviously knew this happens and didn't offer any type of concession or refund. The mice ate through 2 packets on the bench of the mini bar so clearly it wasn't something we imagined.
I think that with all these issues combined and the fact that it really did ruin what was meant to be a romantic birthday weekend.
- Official Description (provided by the hotel):
- We do not offer free breakfast . ... more less
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- Also Known As:
- Tea Gardens Best Western