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“Great Location and Facilities ”

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Mariner Shores Resort & Beach Club
Ranked #1 of 4 Hotels in Burleigh Heads
Certificate of Excellence
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Location and Facilities ”
Reviewed 28 October 2013 via mobile

Stayed here for 2 weeks , fantastic location and great on site facilities . Games room a hit withe the kids , both indoor and outdoor pool were great . Movie theatre and free DVD were a bonus . Not to forget tennis , basket ball and mini golf all included . Apartment itself was nice and well layed out . Must have had issues with second entrance to car park as the swipe card to enter and exit seemed to be out of order every second day .

Only down side to our stay was no aircon for the entire stay , we were told on arrival that aircon was not working but would be resolved on the Monday , this was apparently fixed but we found it to only be blowing air only , then we were told this would be resolved on the next Monday , only to be resolved on the Wednesday , one day before checkout . Saving grace was that the apartment was only just bearable with the fans . However we were given a gift card for a local coffee shop the night before checkout , with a early morning flight we were unable to use this .

All in all a fantastic holiday resort and facilities , unfortunately let down by local tradesmen .

Would definitely return .

Stayed October 2013
Helpful?
3 Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny S, Guest Relations Manager at Mariner Shores Resort & Beach Club, responded to this review, 31 October 2013
Thanks for your valued feedback. The most important aspect to us is to ensure that owners, guests & families needs are met & exceeded, which we believe that we fulfil. The issue with the air conditioner was regrettable as the tradesmen were unable to source the necessary parts in time. Had we another unit available we would have moved you immediately, but as the resort was fully occupied we were unable to. We do hope though that the coffee voucher we gave you will come in useful when you come back.
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103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Christchurch
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 October 2013

recently stayed at Mariner Shores. Disappointed to find on arrival our bathroom floor vent very smelly causing us nausea. Staff sent man to put Draino in but the sell continued. I asked to be shifted to another unit, as this was a health and safety problem, but told nothing satisfactory available. We had to put a bathmat and rubbish tin over vent to lessen the smell. We were on ground floor,-inside spa pool cold. outside pool too cold for swimming. found the office person (male) bolshy. Had to move out for our last night there. Disappointing stay .

Room Tip: ask for a high level room -very noisy road on ground floor level.
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  • Stayed September 2013, travelled with friends
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Helpful?
2 Thank nannyjanChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey Hills
Level 6 Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 September 2013

We have just returned from Mariner Shores. What a fantastic location for a family holiday, directly opposite the patrolled beach. Having a kitchen meant we were able to self cater which was made very easy with a Coles supermarket just across the highway. Our stay was topped off by whale watching from our own balcony.

Room Tip: Check out the bath towels, some were very 'shabby'
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  • Stayed September 2013, travelled with family
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Helpful?
4 Thank brangushiddensprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minhamite, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2013

We have recently returned from a weeks holiday at this resort. Our time there was very good. The staff are wonderful, nothing was too much trouble for them. The indoor pool was great, but the spa was ice cold. The outdoor pool was cold, but the outside spa was wonderful. The mibi golf and tennis were a hit with our family. The bbq facilities were fabulous. Our children loved the playroom and wifi access. Bus stop at the back door and supermarket within walking distance. Great place to stay.

  • Stayed August 2013, travelled with family
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Helpful?
4 Thank Jodie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny S, General Manager at Mariner Shores Resort & Beach Club, responded to this review, 22 September 2013
Fantastic, glad you had a good time, might sound biased, but we think it's a a great resort also.

Look forward to welcoming you again, we hope!!

Regards,
Brent Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wanganui
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2013

We have just arrived home from spending a week at Mariner Shores and we all had a fabulous stay. The resort caters for all ages of children - ours being 10 and 17. There is an abundance of things to do and it is one of the best catered resorts we have stayed at - and we have stayed at a few in Queensland! The rooms were very clean and spacious and had everything there that I wanted - very impressed! The reception staff were always helpful and nothing was ever too much bother. My son and I loved playing minigolf and we all enjoyed playing tennis. Having the two pools was great as it wasn't warm enough to swim in the outdoor pool. We didn't use the BBQ facilities but were impressed with them. My husband enjoyed using the gym and we thought that having the DVD/videos available to watch at night was great if you had been out all day and just wanted to chill out a little at night. The North Burleigh Surf Club over the road is a great place to eat out and we also went down to Twin Towns in Coolangatta a couple of times which was also really good. The location is great, there is a bus stop out the back on the highway behind the tennis court area and the security cards to get in and out of the building, lifts etc were very good. There is going to be some remodelling to be done later on this year around parts of the Resort and we will definitely try and get back sometime next year to see the changes! Thank you to the staff who made our stay a very enjoyable one!

  • Stayed July 2013, travelled with family
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Helpful?
5 Thank Julie3078883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne VIC
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 July 2013

My 10 year old son and I have just returned from a week at this resort. This is our second visit in 18 months and we were not disappointed.

The staff are friendly and helpful and the resort offers a wide range of facilities/activities (games room/play room, outdoor/indoor pools and spas, gym, tennis court, mini golf, BBQ's, family film nights). Situated opposite North Burleigh beach, it is a short walk south to Burleigh Heads and some great cafes and eateries! Check out Borough Barista (14 The Esplanade) and The Pocket (13 Connor Street). The North Burleigh Surf Life Saving Club on the beach opposite the resort is another venue worth a visit.

The local bus service stops right outside the back of the resort so we used public transport for the entire week opting to buy Go Cards at the airport on our arrival. Very cheap and convenient!

Our unit was comfortable and well-appointed with everything needed for a self-catered holiday. I had requested a unit with ocean views well in advance of our arrival date but the resort was not able to provide this (?) and we were instead allocated a unit with pool views on the third floor. No apology or explanation was given....perhaps my unit request had not been noted or, alternatively, totally disregarded?

I do agree with one of the other reviewers regarding traffic noise. The units would definitely benefit from sound-proofing, particularly in the second bedrooms that back onto the Gold Coast Hwy. If holiday sleep-ins are what you're after then you will need to consider whether the ambient traffic noise would be a deal-breaker for you.

That said, our overall experience was of a well-maintained resort in a great location on the Gold Coast with good facilities and helpful staff.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2013

RCI recommended this resort to us - saying that it was one of the best. We have had very little success with RCI resorts in Australia as we have found them all to be below average at most when compared to those available in the US. This was no exception - we have been very disappointed. The resort is on a major highway with the majority of too. Backing onto the road. If they were sound proofed it would be ok - but we had a 3cm gap under the front door - which I was told (when I complained) was common to all the rooms. Therefore highway noise prevailed! Unit was poorly designed. Kids bedroom was like a noisy bunker with little natural light. Kitchen was good - just recently renovated and beds comfortable - but those are the only positive aspects. Fortunately we did not fly in for the holiday of a lifetime. We have booked for a week but will be cutting that short.

  • Stayed June 2013
    • Value
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Helpful?
3 Thank McPrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mariner Shores Resort & Beach Club

Property: Mariner Shores Resort & Beach Club
Address: 260 The Esplanade | North Burleigh Beach, Gold Coast, Queensland, Australia
Region: Australia > Queensland > Gold Coast > Burleigh Heads
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Burleigh Heads
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mariner Shores Resort & Beach Club 3*
Number of rooms: 59
Official Description (provided by the hotel):
Located on Burleigh Beach Mariner Shores offers a total of 60 fully self contained 1,2 & 3 Bedroom apartments with full kitchen and laundries in every room. Amenities include, indoor and outdoor pools and Spas, Gym, Sauna and Steam Room, 18 hole Putt Putt Course, Day & Night Tennis Court, Games Room, Toddlers Play Space, Free Internet Hot Spot & free DVD hire, Adults Lounge & pool table, Theatrette, 4 seperate BBQ Centres, Free Surf Boards, Boggie Boards, Beach Furniture, Cots, High Chairs & Baby Baths, Free under cover security parking (1 car per unit). Tickets & Tours booking service and direct dial phones in all rooms.Family orientated resort accross the road from a Coles, Bottle Shop & Medical centre, plus a bus to Surfers evey 20 minutes from a stop near at the highway entry to the resort. ... more   less 
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Also Known As:
Mariner Shores Resort & Beach Club Hotel Burleigh Heads
Mariner Shores Resort And Beach Club

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